Job Description
We are the UK's leading premium publisher, home to iconic and influential media brands including Esquire, Men's & Women's Health, ELLE, Good Housekeeping, Harper's Bazaar, Digital Spy, Cosmopolitan, Red and more. At Hearst UK, we don't just create content – we shape culture.
Role
You will be responsible for the delivery of member rewards, benefits and partner offers across Hearst UK's membership brands. Working closely with Membership Directors and cross‑functional teams, you will manage the end‑to‑end execution of rewards and partnerships, ensuring offers are launched on time, promoted effectively and deliver an exceptional member experience. You will act as the key point of contact for partners and internal stakeholders, helping to drive member engagement, retention and commercial value through compelling benefits and experiences.
Main Duties
- Own and manage the membership rewards calendar across Hearst's membership brands.
- Source, negotiate and deliver member offers, rewards and competitions with commercial, editorial and external partners.
- Manage the setup and delivery of offers through the rewards platform, ensuring content, creative assets and terms and conditions are accurate and up to date.
- Work with Membership Directors and the wider customer team to promote rewards across member communications and channels.
- Coordinate with internal teams and external partners to deliver campaigns and member benefits to a high standard.
- Build and maintain strong partner relationships, ensuring an excellent experience for all stakeholders.
- Liaise with Customer Services to manage member enquiries and support prize fulfilment for competitions and giveaways.
- Ensure all offers and promotions comply with legal and regulatory requirements.
- Attend member events as required, including occasional evenings and weekends.
- Undertake any other duties appropriate to the role.
Qualifications
- Highly organised with excellent attention to detail, able to manage multiple projects, deadlines and stakeholders simultaneously.
- Strong relationship‑building and communication skills, with the confidence to work effectively with internal teams, external partners and senior stakeholders.
- A customer‑first mindset, with a genuine interest in creating engaging member experiences and delivering exceptional service.
- Proactive and self‑motivated, with the initiative to identify opportunities, solve problems and continuously improve processes.
- A collaborative team player who is willing to support colleagues, contribute ideas and work across different functions to achieve shared goals.
- Curious and eager to learn, with a desire to develop new skills and build a career in memberships, loyalty, partnerships or customer engagement.
- Experience coordinating campaigns, partnerships, events or customer‑focused projects, with the ability to balance commercial objectives with member value.
Salary
£30,000 – £35,000 (dependent on experience and assessed in line with the candidate’s skills, knowledge, and relevant expertise).
Benefits
- Good Housekeeping Taste and Beauty Testing Panels.
- Office sample sales for beauty products.
- Specsavers eye care and company‑funded Health Cash Plan.
- Discounted gym memberships, Cycle to Work scheme.
- Location Flex and Holiday Exchange.
- Charity Day and wellbeing resources.
- Hearst ERG Groups.
- Workplace Pension, Income Protection, Life Assurance, Season Ticket Loan.
- Salary Finance tools, Financial Wellbeing sessions, Home Tech benefits.
- Major discounts across London and everyday savings via the HAPI at Hearst app.
Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in – one that respects, protects, represents and uplifts the voices and opinions of all people.
