Client Partner, Technology/Entertainment

As Client Partner, you will be responsible for managing and nurturing our largest and most established client accounts. You will serve as the go-to person for these accounts, taking full ownership and ensuring their overall satisfaction and success. Your role will involve managing the sales cycle, qualifying client briefs, and developing deep knowledge of clients' businesses and industry landscapes. The ideal candidate is a proactive and organised professional with a passion for building strong client relationships and driving revenue growth.

Main Duties:

• Serve as the primary point of contact for assigned client accounts, both at the client and agency levels.
• Take a 360-degree approach to account management, overseeing all aspects and ensuring clients receive exceptional service and value.
• Drive revenue growth by effectively managing client accounts and maximizing sales opportunities.
• Develop account strategies and leverage cross-selling and upselling techniques to achieve revenue targets.
• Utilise Salesforce or similar tools to manage and track the sales pipeline, opportunities, and account activities.
• Take complete ownership of the sales cycle, ensuring accurate and timely updates.
• Evaluate and qualify client briefs received from the top 100 clients within your partner hub.
• Ensure the validity of the briefs and align them with the company's capabilities and offerings.
• Cultivate and maintain strong relationships with key client stakeholders.
• Gain an in-depth understanding of their business challenges, goals, and objectives.
• Develop client business plans to align with their needs and contribute to their success.
• Acquire extensive knowledge of clients' businesses and industries, including understanding their market challenges, trends, and competition.
• Stay up to date with the wider category landscape and provide insights to clients.
• Collaborate closely with internal teams, including sales, marketing, and operations, to deliver exceptional client service and meet clients' expectations.
• Galvanise the team and act as a liaison between the client and internal stakeholders.
• Analyse account performance, sales metrics, and market trends.
• Provide regular reports and updates to management, highlighting opportunities, challenges, and recommendations for improvement.

What We Are Looking For:

• Track record in building revenues in partnerships, changing the way we do business.
• Experience in the media industry, with a deep understanding of media landscape, trends, and best practices.
• Possess vertical expertise relevant to the Top 100 clients they are responsible for.
• Demonstrated knowledge of specific industries, market challenges, and opportunities.
• Comprehensive understanding of various media channels and their integration to develop effective cross-media strategies.
• Proven ability to manage and nurture relationships with both internal and external stakeholders, fostering collaboration and driving successful outcomes.
• Strong track record in effectively managing client relationships, ensuring client satisfaction, and delivering value-added solutions.
• Skilled in developing compelling commercial narratives and strategies that align with clients' objectives and drive business growth.
• Proficient in working with data and insights to inform decision-making and provide strategic recommendations to clients.
• Ability to drive operational efficiency and effectiveness, optimizing processes and workflows for maximum productivity and results.
• Excellent negotiation skills, capable of achieving mutually beneficial outcomes while maintaining strong client relationships.
• Strong conflict resolution skills to address and resolve challenges or conflicts that may arise during client engagements.
• Highly adaptable to changing market conditions, client needs, and organizational priorities, able to pivot and adjust strategies accordingly.
• Proactively expanding personal networks within the industry, building relationships and connections that contribute to professional growth and opportunities.
• Profound understanding of target audiences and the ability to develop strategies that engage and resonate with them effectively.
• Proficient in using key industry platforms such as PowerPoint, Excel, Salesforce, TGI, Ad Intel, Ipsos IrisI, and other relevant tools to analyse data, create presentations, and drive strategic insights.