Client Development Director – Beauty, Wellness and Boutique Fashion

Job Description
ABOUT THE ROLE
You will be responsible for managing and nurturing established and developing Beauty and Wellness accounts. You will serve as the go-to person for these accounts, taking full ownership ensuring category success. Your role will involve managing the sales cycle, qualifying client briefs, and developing deep knowledge of clients\’ businesses and industry landscapes. The ideal candidate is a proactive and organized professional with a passion for building strong client relationships and driving revenue growth.

• Serve as the primary point of contact for developing beauty and wellness clients. You\’ll take a 360-degree approach to account management, overseeing campaigns and ensuring clients receive exceptional service and value

• Develop beauty and wellness client relationships, directly and via pr agencies

• Drive revenue growth by effectively managing client accounts and maximizing sales opportunities. Develop account strategies and leverage cross-selling and upselling techniques to achieve revenue targets

• Utilise Salesforce and similar tools to manage and track the sales pipeline, opportunities, and account activities. Take complete ownership of the sales cycle, ensuring accurate and timely updates

• Cultivate and maintain strong relationships with key client stakeholders. Gain an in-depth understanding of their business challenges, goals, and objectives. Develop client business plans to align with their needs and contribute to their success

• Acquire extensive knowledge of clients\’ businesses and industries, including understanding their market challenges, trends, and competition. Stay up to date with the wider category landscape and provide insights to clients

• Collaborate closely with internal teams, including sales, marketing, operations and Portfolio Directors, to deliver exceptional client service and meet clients\’ expectations. Galvanise the support teams, acting as a liaison between the client and internal stakeholders

• Use your sales expertise to maximise Red Shops initiatives, including ‘Stye and Supper\’, take responsibility for the commercial success of ‘Beauty & Brunch\’

• Analyse account performance, sales metrics, and market trends. Provide regular reports and updates to management, highlighting opportunities, challenges, and recommendations for improvement

• Support more junior members of the team and lean into the needs of client development to deliver the revenue required by the business. This requires your agility and ability to multi-task

ABOUT YOU

• Track and record building revenues in partnerships. We are moving to a world where we have direct client annual deals and we have contracts with clients directly for annual activity

• Experience in the media industry, with a deep understanding of media landscape, trends, and best practices

• Possess vertical expertise relevant to the categories they are responsible for. Demonstrated knowledge of specific industries, market challenges, and opportunities

• Comprehensive understanding of various media channels and their integration to develop effective cross-media strategies

• Proven ability to manage and nurture relationships with both internal and external stakeholders, fostering collaboration and driving successful outcomes

• Strong track record in effectively managing client relationships, ensuring client satisfaction, and delivering value-added solutions

• Skilled in developing compelling commercial narratives and strategies that align with clients\’ objectives and drive business growth

• Proficient in working with data and insights to inform decision-making and provide strategic recommendations to clients

• Ability to drive operational efficiency and effectiveness, optimizing processes and workflows for maximum productivity and results

• Excellent negotiation skills, capable of achieving mutually beneficial outcomes while maintaining strong client relationships

• Strong conflict resolution skills to address and resolve challenges or conflicts that may arise during client engagements

• Highly adaptable to changing market conditions, client needs, and organizational priorities, able to pivot and adjust strategies accordingly

• Proactively expanding personal networks within the industry, building relationships and connections that contribute to professional growth and opportunities

• Profound understanding of target audiences and the ability to develop strategies that engage and resonate with them effectively

• Proficient in using key industry platforms such as PowerPoint, Excel, Salesforce, TGI, Ad Intel, Ipsos IrisI, and other relevant tools to analyse data, create presentations, and drive strategic insights

WHAT WE OFFER
(Your benefits at Hearst UK are more than just extras—they are tools to help you thrive in every part of life.)
Hearst Exclusives – Only for You!

• Get adventurous with Good Housekeeping Taste and Beauty Testing Panels – yes, you could be trying the next big thing in beauty, food & drink.
• Snag luxe beauty steals at our legendary office sample sales – score big on top brands without breaking the bank!

Inclusion, Health & Wellbeing: Feel Your Best

• Stay healthy with Specsavers eye care, a company-funded Health Cash Plan, and access to mental health support.
• Get active and stress-free with discounted gym memberships and the Cycle to Work scheme.
• Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it.
• Take time to give back with a Charity Day and access wellbeing resources whenever you need them.
• Join one of our Hearst ERG Groups

Financial Wellness – Boost Your Budget

• Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting.
• Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs.
• Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app

Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in – one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we\’re working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.
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