At a Glance
- Tasks: Manage member rewards and partnerships, ensuring exceptional experiences and timely promotions.
- Company: Join Hearst UK, a leader in membership brands with a vibrant culture.
- Benefits: Competitive salary, exclusive perks, and opportunities for personal growth.
- Other info: Dynamic role with opportunities to learn and grow in a collaborative environment.
- Why this job: Be the driving force behind exciting member experiences and impactful partnerships.
- Qualifications: Strong organisational skills and a passion for customer engagement.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000 - £35,000 - Salary is dependent on experience and will be assessed inline with the candidate’s skills, knowledge, and relevant expertise.
You will be responsible for the delivery of member rewards, benefits and partner offers across Hearst UK's membership brands. Working closely with Membership Directors and cross-functional teams, you will manage the end-to-end execution of rewards and partnerships, ensuring offers are launched on time, promoted effectively and deliver an exceptional member experience. You will act as the key point of contact for partners and internal stakeholders, helping to drive member engagement, retention and commercial value through compelling benefits and experiences.
Main Duties
- Own and manage the membership rewards calendar across Hearst's membership brands.
- Source, negotiate and deliver member offers, rewards and competitions with commercial, editorial and external partners.
- Manage the setup and delivery of offers through the rewards platform, ensuring content, creative assets and terms and conditions are accurate and up to date.
- Work with Membership Directors and the wider customer team to promote rewards across member communications and channels.
- Coordinate with internal teams and external partners to deliver campaigns and member benefits to a high standard.
- Build and maintain strong partner relationships, ensuring an excellent experience for all stakeholders.
- Liaise with Customer Services to manage member enquiries and support prize fulfilment for competitions and giveaways.
- Ensure all offers and promotions comply with legal and regulatory requirements.
- Attend member events as required, including occasional evenings and weekends.
- Undertake any other duties appropriate to the role.
What We Are Looking For
- Highly organised with excellent attention to detail, able to manage multiple projects, deadlines and stakeholders simultaneously.
- Strong relationship-building and communication skills, with the confidence to work effectively with internal teams, external partners and senior stakeholders.
- A customer-first mindset, with a genuine interest in creating engaging member experiences and delivering exceptional service.
- Proactive and self-motivated, with the initiative to identify opportunities, solve problems and continuously improve processes.
- A collaborative team player who is willing to support colleagues, contribute ideas and work across different functions to achieve shared goals.
- Curious and eager to learn, with a desire to develop new skills and build a career in memberships, loyalty, partnerships or customer engagement.
- Experience coordinating campaigns, partnerships, events or customer-focused projects, with the ability to balance commercial objectives with member value.
Your benefits at Hearst UK are more than just extras—they are tools to help you thrive in every part of life.
Partnerships & Loyalty Executive employer: Hearst Communications, Inc.
At Hearst UK, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Partnerships & Loyalty Executive, you will enjoy a competitive salary, comprehensive benefits, and unique opportunities for personal and professional growth in a dynamic environment. Our commitment to employee development, coupled with exciting perks like exclusive product testing and sample sales, ensures that you not only thrive in your role but also enjoy a fulfilling work-life balance.
Contact Details:
Hearst Communications, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Partnerships & Loyalty Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hearst Communications, Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hearst Communications, Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partnerships & Loyalty Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hearst Communications, Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Hearst Communications, Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hearst Communications, Inc.!
How to prepare for a job interview at Hearst Communications, Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
