At a Glance
- Tasks: Lead customer service operations and ensure top-notch fulfilment for our members.
- Company: Join Hearst Communications, a leader in media and customer engagement.
- Benefits: Competitive salary, flexible working hours, and opportunities for career advancement.
- Other info: Dynamic team environment with a focus on innovation and customer experience.
- Why this job: Make a real difference in customer satisfaction and drive membership growth.
- Qualifications: Proven experience in customer service management and operational excellence.
The predicted salary is between 50000 - 60000 £ per year.
Hearst Communications, Inc. is seeking a Customer Operations Manager in London.
You will lead the operational delivery of customer service and fulfilment, ensuring customer satisfaction while managing outsourced operations.
The ideal candidate has extensive experience in customer service management and a strong ability to drive operational excellence.
This role is essential for achieving the company's ambitious membership growth and ensuring high-quality interaction with customers across various channels.
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Contact Details:
Hearst Communications, Inc. Recruitment Team
We think you need these skills to ace Customer Operations Lead: Experience & Fulfilment in London
Customer Service Management
Operational Delivery
Outsourced Operations Management
Customer Satisfaction
Operational Excellence
Membership Growth Strategies
Multi-Channel Communication
