At a Glance
- Tasks: Lead customer service operations and ensure top-notch fulfilment for our members.
- Company: Join Hearst Communications, a leader in media and customer engagement.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Be part of a passionate team dedicated to enhancing customer experiences.
- Why this job: Make a real difference in customer satisfaction and drive membership growth.
- Qualifications: Proven experience in customer service management and operational excellence.
The predicted salary is between 40000 - 50000 £ per year.
Hearst Communications, Inc. is seeking a Customer Operations Manager in London.
You will lead the operational delivery of customer service and fulfilment, ensuring customer satisfaction while managing outsourced operations.
The ideal candidate has extensive experience in customer service management and a strong ability to drive operational excellence.
This role is essential for achieving the company's ambitious membership growth and ensuring high-quality interaction with customers across various channels.
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Customer Operations Lead: Experience & Fulfilment employer: Hearst Communications, Inc.
At Hearst Communications, Inc., we pride ourselves on being an exceptional employer, offering a dynamic work culture in the heart of London. Our commitment to employee growth is reflected in our comprehensive training programmes and opportunities for advancement, ensuring that you can thrive in your role as Customer Operations Lead. With a focus on operational excellence and customer satisfaction, you'll be part of a team that values innovation and collaboration, making a meaningful impact on our ambitious membership growth.
Contact Details:
Hearst Communications, Inc. Recruitment Team
