At a Glance
- Tasks: Manage member rewards and partnerships to enhance member experiences across Hearst UK's brands.
- Company: Join Hearst UK, a leader in media and membership innovation.
- Benefits: Enjoy competitive salary, health perks, flexible work, and exclusive discounts.
- Other info: Dynamic role with opportunities for growth and collaboration in a diverse team.
- Why this job: Be the driving force behind exciting member rewards and build valuable partnerships.
- Qualifications: Strong organisational skills and a passion for customer engagement are essential.
The predicted salary is between 30000 - 35000 £ per year.
Salary: £30,000 - £35,000 - Salary is dependent on experience and will be assessed inline with the candidate’s skills, knowledge, and relevant expertise.
The Role
You will be responsible for the delivery of member rewards, benefits and partner offers across Hearst UK's membership brands. Working closely with Membership Directors and cross-functional teams, you will manage the end-to-end execution of rewards and partnerships, ensuring offers are launched on time, promoted effectively and deliver an exceptional member experience. You will act as the key point of contact for partners and internal stakeholders, helping to drive member engagement, retention and commercial value through compelling benefits and experiences.
Main Duties
- Own and manage the membership rewards calendar across Hearst's membership brands.
- Source, negotiate and deliver member offers, rewards and competitions with commercial, editorial and external partners.
- Manage the setup and delivery of offers through the rewards platform, ensuring content, creative assets and terms and conditions are accurate and up to date.
- Work with Membership Directors and the wider customer team to promote rewards across member communications and channels.
- Coordinate with internal teams and external partners to deliver campaigns and member benefits to a high standard.
- Build and maintain strong partner relationships, ensuring an excellent experience for all stakeholders.
- Liaise with Customer Services to manage member enquiries and support prize fulfilment for competitions and giveaways.
- Ensure all offers and promotions comply with legal and regulatory requirements.
- Attend member events as required, including occasional evenings and weekends.
- Undertake any other duties appropriate to the role.
What We Are Looking For
- Highly organised with excellent attention to detail, able to manage multiple projects, deadlines and stakeholders simultaneously.
- Strong relationship-building and communication skills, with the confidence to work effectively with internal teams, external partners and senior stakeholders.
- A customer-first mindset, with a genuine interest in creating engaging member experiences and delivering exceptional service.
- Proactive and self-motivated, with the initiative to identify opportunities, solve problems and continuously improve processes.
- A collaborative team player who is willing to support colleagues, contribute ideas and work across different functions to achieve shared goals.
- Curious and eager to learn, with a desire to develop new skills and build a career in memberships, loyalty, partnerships or customer engagement.
- Experience coordinating campaigns, partnerships, events or customer-focused projects, with the ability to balance commercial objectives with member value.
Your benefits at Hearst UK are more than just extras—they are tools to help you thrive in every part of life.
Inclusion, Health & Wellbeing: Feel Your Best
- Stay healthy with Specsavers eye care, a company-funded Health Cash Plan, and access to mental health support.
- Get active and stress‑free with discounted gym memberships and the Cycle to Work scheme.
- Embrace flexibility with a Location Flex and Holiday Exchange to take time when you need it.
- Take time to give back with a Charity Day and access wellbeing resources whenever you need them.
- Join one of our Hearst ERG Groups.
Financial Wellness - Boost Your Budget
- Plan ahead with a generous Workplace Pension, Income Protection, Life Assurance and Season Ticket Loan for easier commuting.
- Make smarter money moves using Salary Finance tools, Financial Wellbeing sessions, and Home Tech benefits to spread costs.
- Treat yourself with major discounts across London plus everyday savings via the HAPI at Hearst app.
Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in – one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we’re working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.
Partnerships & Loyalty Executive in City of Westminster employer: Hearst Communications, Inc.
At Hearst UK, we pride ourselves on being an exceptional employer that champions creativity, collaboration, and diversity. Our vibrant work culture fosters personal and professional growth, offering employees unique benefits such as exclusive access to product testing panels, generous health and wellbeing support, and a commitment to inclusivity. Located in the heart of London, our hybrid working model allows for flexibility while ensuring you are part of a dynamic team dedicated to delivering outstanding member experiences.
Contact Details:
Hearst Communications, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Partnerships & Loyalty Executive in City of Westminster
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We think you need these skills to ace Partnerships & Loyalty Executive in City of Westminster
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