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For Companies At a Glance
- Tasks: Oversee daily coach hire operations and ensure all jobs are covered efficiently.
- Company: Join Hearn's Coaches, a top coach hire company in North West London with 70 years of excellence.
- Benefits: Enjoy flexible shifts, a supportive team environment, and opportunities for professional growth.
- Why this job: Be a key player in a dynamic industry, making real-time decisions that impact service quality.
- Qualifications: Experience in transport operations and strong decision-making skills are essential.
- Other info: Ideal for those looking to lead and innovate in a fast-paced environment.
The predicted salary is between 28800 - 43200 £ per year.
Company Overview
Hearn's Coaches Ltd. is one of North West London's leading coach hire companies, renowned for delivering high-quality ground transport solutions for over 70 years. Our diverse client base includes private groups, schools, corporate businesses, and specialized services in film, television, sports teams, and continental travel. We pride ourselves on our exceptional service quality and safety standards.
Summary
As an Operations Duty Manager at Hearn’s, you will sit within the Operations Control Team and be responsible for the daily oversight of the company’s coach hire operational activity. Your primary focus will be ensuring that every job is covered each day, using all available resources across the business to achieve this. You will also be responsible for finalising the next day’s operational plan, ensuring schedules are confirmed and ready for release to the wider team. Based at the company’s head office, you will have full operational control over coach drivers, vehicles, and depots, making real-time decisions to maintain service delivery to the highest standard. This role is critical to the daily and forward operational success of the business.
Example Responsibilities
- Lead the daily operational running of all jobs and services.
- Ensure every scheduled job is covered and dispatched correctly.
- Rapidly resolve operational challenges and disruptions.
- Finalise and release the next day’s operational plan.
- Monitor and manage live driver and vehicle compliance.
- Act as main point of contact for urgent operational queries.
- Manage incidents and escalate where required.
- Maintain accurate operational records during shifts.
- Support a smooth handover between OCC and Depot teams.
Essential Qualifications / Experience
- Proven experience in a transport operations, logistics, or control centre environment.
- Strong decision-making skills under pressure.
- Excellent organisational and problem-solving ability.
- Good understanding of driver and vehicle compliance requirements (EU Drivers' Hours, Working Time Directive).
- Clear and confident communication skills, both written and verbal.
- Ability to work independently with minimal supervision.
- Flexible approach to shifts, including early, late, and weekend working patterns.
Desirable Qualifications / Experience
- Prior experience in the coach or passenger transport industry.
- Formal qualification in Transport Management, CPC, or similar (or willingness to work towards it).
- Category D Drivers License.
- Knowledge of transport compliance software (e.g., tachograph analysis systems).
- Experience managing operational incidents or disruptions.
- Strong interpersonal skills to liaise effectively with drivers, customers, and management.
- A proactive, solutions-focused mindset.
If you're ready to take charge and lead a dynamic team in the transportation industry, we invite you to apply today and become part of the Hearn's Coaches family!
Operations Duty Manager employer: Hearn's Coaches
Contact Detail:
Hearn's Coaches Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Duty Manager
✨Tip Number 1
Familiarise yourself with the specific operational challenges faced by coach hire companies. Understanding the nuances of scheduling, compliance, and real-time decision-making will give you an edge during interviews.
✨Tip Number 2
Network with professionals in the transport and logistics industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the Operations Duty Manager role.
✨Tip Number 3
Brush up on your knowledge of EU Drivers' Hours and Working Time Directive regulations. Being well-versed in these compliance requirements will demonstrate your commitment to safety and operational excellence.
✨Tip Number 4
Prepare to discuss real-life scenarios where you've successfully managed operational disruptions. Highlighting your problem-solving skills and ability to make quick decisions under pressure will resonate well with the hiring team.
We think you need these skills to ace Operations Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in transport operations or logistics. Emphasise your decision-making skills and any specific achievements that demonstrate your ability to manage operational challenges.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your familiarity with compliance requirements and your proactive approach to problem-solving, as these are key aspects of the Operations Duty Manager position.
Highlight Relevant Qualifications: If you have any formal qualifications in Transport Management or similar, be sure to mention them. If you're working towards a qualification like CPC, include this information to show your commitment to professional development.
Showcase Communication Skills: Since clear communication is essential for this role, provide examples in your application of how you've effectively communicated in previous positions. This could include managing teams, liaising with clients, or resolving conflicts.
How to prepare for a job interview at Hearn's Coaches
✨Showcase Your Operational Experience
Make sure to highlight your previous experience in transport operations or logistics. Be prepared to discuss specific examples where you successfully managed operational challenges, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Decision-Making Skills
Since the role requires strong decision-making under pressure, think of scenarios where you had to make quick decisions. Share these experiences during the interview to illustrate your ability to remain calm and effective in high-pressure situations.
✨Understand Compliance Requirements
Familiarise yourself with driver and vehicle compliance requirements, such as EU Drivers' Hours and the Working Time Directive. Being knowledgeable about these regulations will show that you are serious about maintaining safety and compliance in operations.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently, both verbally and in writing. This will help you convey your ideas effectively and demonstrate your interpersonal skills during the interview.
