At a Glance
- Tasks: Support audiology practices, onboard new customers, and enhance their experience with HearLink.
- Company: Join HearLink, a fast-growing innovator in audiology technology.
- Benefits: Competitive salary, hybrid work model, and potential for permanent position.
- Other info: Opportunity for growth in a supportive and innovative team.
- Why this job: Make a real difference in patient care while developing your career in a dynamic environment.
- Qualifications: Customer service skills, analytical mindset, and experience in customer success or account management.
The predicted salary is between 38000 - 45000 £ per year.
Fixed term contract 9/12 months - Matt leave cover however possible opportunity for it to become permanent.
Salary - £38,000 - £45,000 (experience related).
Company Description: HearLink is a dedicated patient management system created by audiologists for audiologists, focusing on simplifying complex and costly technology in hearing care practices. The platform is designed to support efficient, high-quality patient management while meeting the practical needs of modern audiology clinics. With over 10 new releases every month, HearLink is recognized as one of the fastest-growing and innovation-led audiology systems. Team members join a forward-thinking environment where product enhancements are frequent and user feedback is high.
Role Description: The Customer Success Manager contract role is responsible for supporting audiology practices using HearLink, ensuring they gain maximum value from the platform. Day-to-day tasks include onboarding new customers, providing product training and guidance, responding to customer inquiries, and proactively monitoring account health to promote satisfaction and retention. The role involves analyzing customer usage data, identifying opportunities for improvement, and collaborating with internal teams to resolve issues and enhance the customer experience. This is a hybrid position based in the Greater Derby Area, with a 2 days a week in office and 3 at home arrangement.
Qualifications:
- Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering a positive and consistent client experience.
- Ability to build and maintain productive client relationships, leveraging Relationship Building and Customer Retention skills to support long-term partnerships.
- Solid Analytical Skills to interpret customer data, track performance metrics, and identify trends that inform success plans and product improvements.
- Experience in customer success, account management, or similar roles, ideally within SaaS, healthcare, or audiology-related environments.
- Excellent communication and presentation skills, with the ability to explain technical concepts in clear, accessible language.
- Strong organizational and time-management abilities to handle multiple customer accounts and priorities in a hybrid work setting.
- Comfort working with CRM and customer success tools; familiarity with patient management or clinical systems is an advantage.
- Relevant education or training in business, healthcare, audiology, or a related field is preferred, or equivalent professional experience.
Customer Success Manager employer: HearLink
HearLink is an exceptional employer that fosters a dynamic and innovative work culture, perfect for those passionate about enhancing patient care in audiology. With a strong focus on employee growth, team members benefit from ongoing training and the opportunity to contribute to a rapidly evolving platform, all while enjoying a flexible hybrid work arrangement in the Greater Derby Area. Join us to be part of a forward-thinking team where your contributions directly impact customer satisfaction and retention in a meaningful way.
