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For Companies At a Glance
- Tasks: Drive online retail growth and enhance customer experience for a national charity.
- Company: Join Hearing Dogs for Deaf People, transforming lives through innovative services.
- Benefits: Permanent role with hybrid working, competitive salary, and meaningful impact.
- Why this job: Make a difference while managing an ecommerce shop that supports a great cause.
- Qualifications: Experience in ecommerce management, especially on Shopify, and strong communication skills.
- Other info: Opportunity to work cross-functionally and grow within a purpose-driven organisation.
The predicted salary is between 30000 - 40000 £ per year.
About Us
National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About The Role
The Ecommerce and Retail Manager will be responsible for driving strong, sustainable growth in online retail revenue through the charity’s online shop. This role manages the end to end ecommerce operation, ensures best in class customer experience, optimises product availability, and leads digital trading activity across the charity’s website and social channels. The successful candidate will work cross functionally with IT, Marketing, and operational teams, and serve as the key point of contact for our warehouse fulfilment partner and ecommerce technology suppliers.
Key Responsibilities
- Ecommerce Trading & Growth
- Own the ecommerce trading plan and deliver year on year revenue growth for the charity’s online shop.
- Optimise product listings, content, merchandising, and promotions to maximise conversion and average order value.
- Manage seasonal retail moments (Christmas, summer, themed campaigns) and work across directorates to deliver high impact commercial activity.
- Maximise margins and contribution.
- Product Range, Inventory & Supplier Management
- Manage online inventory levels end to end, ensuring high availability and accurate stock levels on Shopify.
- Source new products and suppliers and build compelling, mission aligned product ranges that support both revenue and brand objectives.
- Ensure merchandise is stocked, optimally displayed, and refreshed in onsite racking within the charity’s restaurant/HQ retail space.
- Develop efficient processes for internal teams to request, purchase, or replenish stock through the warehouse fulfilment partner.
- Platform Management (Shopify & Plugins)
- Be the day-to-day owner of the Shopify store; maintain products, collections, pricing, discount codes, offers, and promotions.
- Confidently manage and troubleshoot Shopify apps, plugins, and integrations, including testing of subscription models.
- Work closely with IT on API integrations to ensure all systems operate seamlessly.
- Fulfilment & Supplier Account Management
- Act as the primary account manager for the warehouse fulfilment provider, ensuring service levels, stock movement, and logistics performance meet agreed standards.
- Resolve operational issues quickly and maintain strong working relationships with external ecommerce partners.
- Marketing, Social & Affiliate Channels
- Manage the online shop’s presence across the charity’s social media platforms, ensuring product visibility and consistency with brand guidelines.
- Partner with the Marketing team to deliver a continuous pipeline of ecommerce content, campaigns, and audience-targeted promotions.
- Develop and manage affiliate marketing activity, including both publisher side and advertiser side relationships.
- Track performance, evaluate ROI, and evolve the affiliate strategy to support incremental growth.
- Analytics & Reporting
- Monitor sales performance, customer behaviour, funnel metrics, and traffic sources to drive data‑led decision making.
- Produce weekly and monthly ecommerce reports, highlighting opportunities and insights to maximise revenue.
About You
The following attributes are considered essential for the job:
- Proven experience managing an ecommerce shop, ideally on Shopify.
- Strong understanding of ecommerce trading, inventory management, merchandising, promotions, and fulfilment workflows.
- Confident in managing relationships with external suppliers, fulfilment partners, and technology providers.
- Experience working with affiliate networks (both as publisher and advertiser).
- Ability to navigate, test, and optimise third‑party Shopify apps and plugins.
- Strong cross‑functional communicator, able to collaborate effectively with IT, Marketing, and Operations teams.
- Highly organised, proactive, and comfortable managing multiple priorities simultaneously.
- Data‑driven mindset with familiarity in ecommerce analytics tools.
Desired Attributes
- Experience working within a charity or purpose‑led organisation.
- Knowledge of API integrations or ecommerce technical fundamentals.
- Experience in content creation or working with creative teams to build compelling product marketing assets.
- Understanding of social commerce strategies.
Please note: This post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 due to its duties involving the protection of children and/or adults at risk. Applicants are therefore required to disclose all spent and unspent convictions, cautions, warnings, and reprimands, as well as any relevant non‑conviction information. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check in accordance with the Police Act 1997 (Part V).
Please apply by providing your CV and Cover Letter by 10th April 2026.
Ecommerce and Retail Manager in England employer: Hearing Dogs
Contact Detail:
Hearing Dogs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce and Retail Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce and retail space, especially those connected to charities. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your ecommerce projects. This is a great way to demonstrate your expertise in managing online shops and driving growth.
✨Tip Number 3
Prepare for interviews by researching the charity's mission and values. Tailor your answers to show how your experience aligns with their goals, especially in optimising customer experience and product management.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission.
We think you need these skills to ace Ecommerce and Retail Manager in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Ecommerce and Retail Manager role. Highlight your experience with Shopify, ecommerce trading, and any relevant achievements that show how you can drive growth in online retail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with a charity like Hearing Dogs for Deaf People and how your skills align with their mission. Be genuine and let your personality come through.
Showcase Your Data Skills: Since this role involves analytics and reporting, make sure to mention any experience you have with ecommerce analytics tools. Share examples of how you've used data to drive decisions and improve performance in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Hearing Dogs
✨Know Your Ecommerce Stuff
Make sure you brush up on your ecommerce knowledge, especially around Shopify. Be ready to discuss your experience managing online shops and how you've optimised product listings and promotions in the past.
✨Showcase Your Data Skills
Since this role is data-driven, be prepared to talk about how you've used analytics tools to monitor sales performance and customer behaviour. Bring examples of how your insights led to actionable changes that boosted revenue.
✨Demonstrate Cross-Functional Collaboration
This position requires working closely with IT, Marketing, and Operations teams. Share specific examples of how you've successfully collaborated across departments to achieve common goals, especially in ecommerce settings.
✨Be Ready for Scenario Questions
Expect questions about how you'd handle seasonal retail moments or operational issues with suppliers. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills and strategic thinking.