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- Tasks: Support our Puppy Sponsorship Scheme and deliver exceptional supporter care across various channels.
- Company: Join Hearing Dogs for Deaf People, a national charity transforming lives with trained dogs.
- Benefits: Hybrid work, competitive salary, and the chance to make a real difference.
- Why this job: Be the voice of support for those with hearing loss and help change lives.
- Qualifications: GCSEs in Maths and English, customer service experience, and IT skills.
- Other info: Dynamic role with opportunities to learn and grow within a passionate team.
The predicted salary is between 27050 - 27050 £ per year.
About Us
National charity Hearing Dogs for Deaf People trains dogs to transform the lives of deaf people and provides hearing loss services – because nobody with hearing loss should feel alone.
About The Role
- Location: Hybrid - The Grange, Saunderton, Buckinghamshire
- Salary: £27,050.40
- Contract: Fixed term - 18 months
- Hours: 35 hours per week
The Supporter Care Officer role sits within the Supporter Services team, which forms an integral part of the Individual Giving team, within the Marketing Communications Department at Hearing Dogs for Deaf People. Working alongside another Supporter Services Officer and managed by the Supporter Care Manager, you will support the delivery of our Individual Giving programme, specifically in support of our Puppy Sponsorship Scheme. The delivery of exceptional supporter care across multiple channels lies at the heart of the Supporter Care team and forms an integral part of the Individual Giving retention strategy. In many instances, you will be the first line of enquiry either by telephone, email, social media, or letter (and occasionally face-to-face) for Hearing Dogs’ supporters. Building good internal relationships within our Charity is an important part of this role as you will be working with various teams.
KEY TASKS OF THE ROLE:
- Stewardship
- Present a professional, positive, and proactive approach to supporter care and adherence to best practice regarding stewardship and supporter engagement.
- Be proactive in stewardship process improvement and development, maintaining up-to-date guidance notes for areas of your work.
- Ensure all interactions with supporters are logged in the CRM system and where appropriate passed on to the relevant team(s) in a timely manner.
- Use KPIs and SLAs to track, measure, and report on performance to ensure supporter care consistently meets our high standards.
- Puppy Sponsorship
- Process telephone, post and email enquiries/donations regarding and related to the Puppy Sponsorship Scheme, and ensure that all queries are responded to and resolved within recommended stewardship guidelines and timeframes for the team.
- Assist with maintenance of Puppy Sponsorship data on the Charity’s CRM to ensure supporter records are up-to-date and accurate, flagging any issues to the Supporter Services Manager.
- Promptly action any tasks set via the CRM system.
- Learn other aspects of Puppy Sponsorship activity and process as required, to support the wider team, and ensure that high standards of supporter care are maintained at all times, particularly noting pinch points in the team calendar.
- Appeal Data & Fundraising Activity
- Prepare data for Puppy Sponsorship updates and build email communications.
- Assist with the production and cleaning of mailing files to support fundraising appeals, raffles, lotteries, and other products.
- Provide additional support to the other areas of the Supporter Services team, learning processes as necessary at times of increased fundraising activity and to ensure supporter care standards are adequately maintained during holiday periods.
Additional Requirements
- Be able to talk knowledgeably and enthusiastically about our work, specifically the Puppy Sponsorship Scheme.
- Conduct yourself in a professional manner at all times.
- Treat all supporter personal information according to GDPR requirements.
- Adhere to the Hearing Dogs Equal Opportunities statement and policies.
- You will occasionally be required to perform other tasks, such as working at Charity events where Puppy Sponsorship is being promoted, which fall outside of your usual working hours.
About You
The following attributes are considered essential for the job:
- Qualifications (GCSE equivalent) in Maths and English
- Administration experience, particularly within a customer relationship database (CRM)
- Experience of working in a customer service environment
- IT competency with all Microsoft packages
- Excellent ability to communicate effectively both verbally and in writing, showing good attention to detail
- Customer-centric approach to ensure all supporters have the best possible experience of our Charity
- Work well with a range of people
- Recognise and embrace the role in an energetic and positive way
- Approaches the role with a balance of kindness and fairness
The following attributes are considered desirable for the job:
- British Sign Language qualification
- Experience of working with people with Hearing Loss
- Aware of Hearing Link and Hearing Dog range of services
- Experience of working within the voluntary sector
Please apply by providing your CV and Cover Letter by 10th April 2026.
Supporter Care Officer employer: Hearing Dogs for Deaf People
Contact Detail:
Hearing Dogs for Deaf People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supporter Care Officer
✨Tip Number 1
Get to know the charity inside out! Familiarise yourself with Hearing Dogs for Deaf People and their Puppy Sponsorship Scheme. This way, when you chat with them, you can show genuine enthusiasm and knowledge about their mission.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or in person, being able to convey your passion for supporter care is key. Try role-playing with a friend to nail down your approach and ensure you come across as friendly and professional.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the culture and expectations at Hearing Dogs. This could give you an edge in understanding what they value in a Supporter Care Officer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and supporting their amazing work.
We think you need these skills to ace Supporter Care Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role and our mission shine through. We want to see how much you care about supporting deaf people and their journey with Hearing Dogs.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Supporter Care Officer position. Highlight relevant experience, especially in customer service and CRM systems, so we can see how you'd fit right in with our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, as we appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hearing Dogs for Deaf People
✨Know Your Stuff
Before the interview, make sure you know all about Hearing Dogs for Deaf People and their Puppy Sponsorship Scheme. Familiarise yourself with their mission and values, as well as any recent news or updates. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since the role is all about supporter care, be ready to share specific examples from your past experiences where you provided excellent customer service. Think of situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the role.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Supporter Services team and how they measure success in supporter care. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
✨Practice Makes Perfect
Rehearse common interview questions and your responses, especially those related to teamwork and communication. You might even want to do a mock interview with a friend. This will help you feel more at ease and articulate during the actual interview.