At a Glance
- Tasks: Lead and design personalised support for hearing dog recipients, ensuring they feel valued.
- Company: A passionate charity dedicated to improving the lives of deaf people.
- Benefits: Generous leave, pension plan, learning opportunities, and a pet dog policy.
- Other info: Hybrid working environment with a focus on community engagement and support.
- Why this job: Make a real difference in people's lives while leading a motivated team.
- Qualifications: Experience in service design, leadership, and working with vulnerable individuals.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for someone who is passionate about making a real difference to the lives of deaf people. In this role, you will design, develop and deliver high-quality, personalised support that ensures every hearing dog recipient feels valued and supported throughout their journey with us. You will play a key role in understanding and assessing recipients' changing needs throughout their partnership, integrating Hearing Link services where appropriate to provide a holistic support experience. You will also ensure every recipient receives an exceptional service during placement and beyond, regardless of whether a successor hearing dog is identified. Alongside delivering outstanding support, you will inspire and motivate those around you, bringing energy, positivity and a strong focus on the life-changing impact of our work to your team every day.
Key Responsibilities
- Role model values & behaviours across the charity
- Contribute to the shaping and delivery of the All-Services strategy and workplan
- Demonstrate accountability, collaboration, openness and integrity across your work
- Lead the design, development, and delivery of outstanding recipient support
- Apply sector best practice and continuous learning to oversee best in sector support services
- Provide inspiring, motivational, visible, calm, and clear leadership and communication for all colleagues in your team
Management
- Design and implement a codified support model (digital, community, home-based), ensuring continuous monitoring improvement through regular recipient insight and feedback loops
- Oversee dog-recipient embedding, particularly in the early stages of the partnership
- Provide quality lifecycle partnership support for both the dogs and for the recipient (wellbeing, performance, transitions)
- Ensure wherever possible, healthcare and behavioural issues are managed in situ and dog moves are minimised
- Assess ongoing hearing needs and enable access to both internal hearing services and support and external triaging to specialist support services
- Collaborate with the Head of Support Pathways to assess the needs of our recipients and where strategically aligned, not delivered by another organisation, and financially viable, collaborate with the Head of Support Pathways who will lead on the identification and design of solutions
- Build and co-ordinate local community ecosystems, working together with the Dog training and Income generation SMT and influencing through your own local team structure
- Develop local engagement programmes (events, workshops, peer support) to enhance the support of your recipients in their communities. Wherever possible tying these into the local ecosystem
- Lead 5-year pipeline forecasting for successor dog demand on retirement
- Working in collaboration with ADUK, the design and delivery of an accessibility strategy and plan to support recipients with accessibility issues, influence policy and practice and provide lived experience advocacy and case studies
- Drive data and insight -led service improvement ensuring efficiency and effectiveness
- Lead and develop the Partnership Support team, ensuring strong performance is rewarded and developed and weaker performance is supported and managed
- Ensure consistent quality, care, and safeguarding standards for both recipients and dog
Skills, Knowledge and Expertise
- Degree, certification, or equivalent experience in service design and delivery, ideally in a related field and with a user-centric / volunteer-led approach
- Experience of working with and coaching volunteers and vulnerable people: able to see, and effectively support, all sides of a partnership (service user, volunteer, dog, and staff trainer)
- Leading and managing a team environment: strategy, structure, workplans, metrics, capabilities, resources, financials, efficiencies, reporting at senior level
- Managing and mentoring a staff team: coaching, setting and managing standards, protocols, objectives and measures, performance and conflict resolution
- Excellent stakeholder communication and interpersonal skills with the ability to engage sensitively with people with hearing loss. Ability to write and communicate clearly, effectively, with consistency at all levels.
- Analytical skills, with the ability to use data and insight accurately to inform decisions.
- Problem solving in complex, sensitive environments
- Strong organisational and operational planning skills
- Skilled at guiding and managing multi-channel support services (digital, in-person, group based)
- Skilled at coordinating with operational or logistics teams (e.g. pipelines, regionally delivered service models)
Benefits
- Employee Assistance Programme
- Death in Service Payment
- Annual leave enhancements recognising long service
- Day off for your birthday
- Defined contribution group personal pension plan
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Eye care
- Hearing tests
- Learning and Development opportunities
- Discounts on merchandise at Hearing Dog gift shops
- Pet Dog Policy
Head of Partnership Support in Princes Risborough employer: Hearing Dogs for Deaf People
Hearing Dogs for Deaf People is an exceptional employer, offering a fulfilling role as a Dog Training Instructor in Northampton where you can make a tangible difference in people's lives. With a supportive work culture that prioritises employee well-being through benefits like enhanced sick pay, learning opportunities, and a day off for your birthday, you will thrive in an environment that values both personal and professional growth. Join us to be part of a dedicated team that not only trains dogs but also transforms lives, all while enjoying the unique perks of working in a compassionate and mission-driven organisation.
Contact Details:
Hearing Dogs for Deaf People Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Partnership Support in Princes Risborough
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Hearing Dogs for Deaf People.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Hearing Dogs for Deaf People.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Hearing Dogs for Deaf People.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Hearing Dogs for Deaf People. Apply directly through us to stand out!
We think you need these skills to ace Head of Partnership Support in Princes Risborough
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Hearing Dogs for Deaf People. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Head of Partnership Support, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Hearing Dogs for Deaf People
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Hearing Dogs for Deaf People. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
