At a Glance
- Tasks: Support clients with hearing care and provide exceptional service in a friendly environment.
- Company: Join Hearing Australia, a leader in government-funded hearing care.
- Benefits: Attractive salary, superannuation, health cover discounts, and well-being programs.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while building a rewarding career.
- Qualifications: Proactive problem solver with good computer skills and a passion for helping others.
Help provide the latest best practice services for anyone who needs it. Gain skills with Australia’s largest provider of government-funded hearing care. Casual position. This role will include an initial two-week full-time training period (Mon-Fri, 8:30am-5:30pm), to support the completion of mandatory training and onboarding requirements.
Want to improve the lives of Australians, no matter who they are? Join us and build a career and future you’ll be proud of. It matters more at Hearing Australia. Hearing Australia is a trusted leader in our field. Working across the country, we exist to support and empower people through hearing health when and where they need it.
Your opportunity: As a Client Service Specialist, you’ll support and empower clients of all backgrounds. Working side by side with people who go the extra mile, you’ll also love the feeling of helping children and adults who need us. Here’s how you’ll do it:
- You’ll greet clients, attend to all counter and telephone enquiries.
- You’ll cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reports.
- You’ll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural & Aboriginal and Torres Strait Islander backgrounds.
- You’ll perform minor hearing aid repairs and troubleshooting.
- You’ll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aids.
What you’ll bring: We believe the successful candidate will thrive in a client centred environment where they can provide exceptional and friendly service in conjunction with managing complex medical administration. You’ll bring:
- Experience as a proactive problem solver with a desire to accept responsibility and take ownership of your work.
- Intermediate/advanced level computer literacy and some exposure or working knowledge of mobile technology (both Apple and/or Android applications).
- A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their families.
What matters most? It’s simple – your drive to help anyone and everyone who needs us. And you’ll see your role as a real responsibility and an incredible opportunity to make an impact on lives across the country.
Why Hearing Australia? There’s so much to love about a role with us. But our people say there’s three things that set us and their careers apart. They’re about:
- How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you’ll know you’re making a contribution that really means something.
- Who we work with: Here, you’ll support and empower clients of all backgrounds. That’s what drives our teams and what makes them so special.
- Where we’re going next: As our industry evolves, we’re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.
What does that mean for you? As a Client Service Specialist, you’ll know that every day, your work is helping people who need us. Just ask Ebonie, one of our dedicated Client Service Specialists about why they choose to work with us: “I think care is why most of us come to work. It’s knowing we can do our bit to make life a little easier for our clients.”
You’ll also enjoy a range of benefits, including:
- Attractive salary package includes a generous 15.4% superannuation.
- Attractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, well-being programs, salary packaging, discounts across an exciting range of retailers).
Let’s create the gold standard of hearing care. We will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver’s licence and must have rights to work in Australia. Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrier-free recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.
Client Service Specialist- Penrith, Springwood & Mt Druitt employer: Hearing Australia
Hearing Australia is an exceptional employer, dedicated to improving the lives of Australians through hearing health. With a strong commitment to diversity and inclusion, employees enjoy a supportive work culture that fosters personal growth and development, alongside attractive benefits such as a generous superannuation package and discounts on health cover. Join us in making a meaningful impact while building a rewarding career in a role that truly matters.
StudySmarter Expert Advice🤫
We think this is how you could land Client Service Specialist- Penrith, Springwood & Mt Druitt
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hearing Australia. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hearing Australia before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Service Specialist- Penrith, Springwood & Mt Druitt
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hearing Australia:Your cover letter is your chance to shine! Tell us why you want to work at Hearing Australia specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hearing Australia!
How to prepare for a job interview at Hearing Australia
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
