At a Glance
- Tasks: Deliver fast, friendly service and support your team in a busy environment.
- Company: Heard, a vibrant burger concept by Michelin-starred chef Jordan Bailey.
- Benefits: Consistent hours, paid breaks, monthly meals for you and friends, and career progression.
- Other info: Opportunities for training and leadership coaching available.
- Why this job: Join a dynamic team and make every guest's experience memorable.
- Qualifications: Experience in a busy restaurant and a passion for hospitality.
The predicted salary is between 10 - 12 € per hour.
Heard is the smash burger concept from 2 Michelin-starred chef Jordan Bailey, serving bold flavours, exceptional produce, and fast-paced hospitality with real standards. After a year touring the UK’s biggest events, our first site opened in Borough in February 2025 — and now we’re building a sharp, energetic floor team.
We’re looking for waiters who bring pace, warmth, and pride to every guest interaction.
The Role
As a Waiter at Heard, you deliver fast, friendly, and accurate service every shift. You’ll own your section, know the menu inside-out, and support your team when it gets busy — all while keeping standards tight and energy high.
In Your First Year, You’ll…
- Hit speed and service targets across dine-in and takeaway
- Nail full menu knowledge (including allergens) within one week
- Keep your section clean, calm, and moving smoothly
- Support the team during peak times — running food, clearing, and resetting
- Follow all floor systems: POS, cash handling, guest checks, and cleaning
- Help train new starters by leading through example
What You Bring
- FOH experience in a busy restaurant, bar, or café
- A clear, confident communication style
- Calm focus under pressure and a team-first attitude
- Pride in doing the basics brilliantly — every shift
The Heard Package
- Full-time, with consistent hours and paid breaks
- Monthly meal for you + 4 guests – on us
- Formal qualifications – including Mental Health First Aid and H&S Level 3
- Career progression – training, leadership coaching, and pathways into senior roles
- Service awards – from £100 after year one to a month off after ten
Love proper hospitality and fast-paced service? Apply now and join the floor team at Heard.
Waiter employer: Heard Soho
Heard is an exceptional employer that values its team members by offering a vibrant work culture centred around fast-paced hospitality and high standards. With opportunities for career progression, including formal qualifications and leadership coaching, employees can thrive in a supportive environment while enjoying benefits like monthly meals for themselves and guests. Located in the heart of Borough, joining Heard means being part of a dynamic team that takes pride in delivering outstanding service and bold flavours.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter
✨Tip Number 1
Get to know the venue! Before your interview, pop by Heard and soak up the atmosphere. Chat with the staff if you can; it shows you're genuinely interested and helps you understand their vibe.
✨Tip Number 2
Practice your menu knowledge! Familiarise yourself with the dishes and ingredients. Being able to chat confidently about the menu will impress the hiring team and show you're ready to hit the ground running.
✨Tip Number 3
Show off your people skills! During your interview, share examples of how you've handled busy shifts or tricky customers. We love a candidate who can keep calm under pressure and bring warmth to every interaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who want to be part of our energetic team at Heard.
We think you need these skills to ace Waiter
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, we’re all about bold flavours and exceptional service, so reflect that in your writing!
Know the Menu:Familiarise yourself with our menu before applying. Mentioning specific dishes or ingredients in your application shows us you’re genuinely interested in what we do at Heard. It’s a great way to demonstrate your passion for food and hospitality!
Highlight Relevant Experience:Make sure to showcase any front-of-house experience you have. Whether it’s in a busy restaurant, bar, or café, let us know how your past roles have prepared you for the fast-paced environment at Heard. We love seeing how you’ve thrived under pressure!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about what we’re all about at Heard!
How to prepare for a job interview at Heard Soho
✨Know the Menu Inside-Out
Before your interview, make sure you’re familiar with Heard's menu. Understand the ingredients, allergens, and what makes each dish special. This will show your passion for the role and help you answer questions confidently.
✨Showcase Your Communication Skills
During the interview, demonstrate your clear and confident communication style. Practice answering common interview questions out loud, and think about how you can convey warmth and friendliness, which are key in hospitality.
✨Prepare for Fast-Paced Scenarios
Expect to be asked how you handle pressure. Think of examples from your past experience where you successfully managed busy shifts or difficult situations. Highlight your calm focus and team-first attitude.
✨Emphasise Teamwork and Support
Heard values a strong team dynamic. Be ready to discuss how you’ve supported your colleagues in previous roles, especially during peak times. Share specific instances where you helped maintain high standards and energy on the floor.
