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- Tasks: Lead a vibrant team to deliver exceptional service and maintain high standards.
- Company: Join Heard, a fresh burger concept by Michelin-starred chef Jordan Bailey.
- Benefits: Earn up to £58,000, enjoy monthly meals for you and friends, plus professional development.
- Why this job: Be at the forefront of London's exciting dining scene and make a real impact.
- Qualifications: Experience in high-volume restaurants and strong leadership skills required.
- Other info: Opportunities for career progression as we expand.
The predicted salary is between 55000 - 58000 £ per year.
Heard is a new smash burger concept from 2 Michelin-starred chef Jordan Bailey, created to take an everyday classic and make it exceptional. After a year touring the UK’s biggest events, Heard opened its first restaurant in Borough in February 2025 — pairing signature burgers and beef salt fries with natural wines, craft beer, and a high-speed, high-standard service style. We have recently opened our second branch in Soho and are looking for someone to lead the way.
In Your First 12 Months, You’ll…
- Lead the Soho site to consistently deliver fast, high-energy service, maintaining team energy and execution standards across every shift.
- Build and retain a fully staffed FOH & BOH team, with strong onboarding, clear performance expectations, and 90%+ retention by month 12.
- Own the rota and labour cost management, ensuring schedule coverage while hitting % targets without overstaffing.
- Deliver consistent guest satisfaction, with 90%+ of in-service feedback marked "excellent" for speed, hospitality, and product.
- Achieve and maintain site-level P&L targets, including food cost, labour, waste, and controllables — tracked weekly and reviewed monthly.
- Run daily briefings and post-shift debriefs, ensuring team alignment on service goals, product knowledge, and performance feedback.
- Maintain full compliance across EHO, licensing, health & safety, and cash handling, with no major issues flagged on internal or external audit.
- Drive daily site standards, from music and lighting to floor setup, bathroom checks, and equipment functionality — nothing overlooked.
- Collaborate weekly with ops, marketing, and culinary teams to implement promotions, improve processes, and drive site performance.
- Act as the lead brand ambassador in the venue, creating a warm, sharp, and professional atmosphere that keeps guests returning.
What You Bring
- Proven experience as a General Manager or strong Assistant General Manager in a high-volume restaurant, premium fast-casual, or multi-revenue site.
- Confident leadership — you know how to build, motivate, and hold a team to a high standard.
- Strong operational skills — you’re fluent in rota planning, stock, reporting, and P&L ownership.
- A calm, solutions-focused mindset — you lead by example and thrive under pressure.
- A genuine love of hospitality — guests feel it, your team feeds off it.
The Heard Package
- Up to £55,000 - 58,000 per year.
- Monthly meal for you + 4 guests – on us.
- Formal qualifications – including Mental Health First Aid, H&S Level 3, and Personal Licence.
- Real development – progression into multi-site or central roles as we grow.
Ready to lead one of London’s most exciting new restaurants? Apply now and set the standard at Heard.
General Manager in London employer: Heard Soho
Contact Detail:
Heard Soho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Get to know the brand! Before your interview, dive into Heard's vibe and values. Familiarise yourself with their menu and service style so you can show off your passion for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed as a General Manager at Heard.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've led a team, managed costs, or improved guest satisfaction. This will help you demonstrate your operational skills and leadership style.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you note expressing your enthusiasm for the role. It shows you're genuinely interested and keeps you top of mind for the hiring team.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how you connect with guests and create memorable experiences, so share any relevant stories or examples that highlight your passion.
Be Specific About Your Experience: We’re looking for someone with proven experience as a General Manager or strong Assistant General Manager. Make sure to detail your previous roles, focusing on your achievements in high-volume settings and how you’ve led teams to success.
Highlight Your Leadership Skills: Leadership is key for us at Heard. In your application, emphasise your ability to build and motivate a team. Share specific instances where you’ve successfully managed staff, improved retention rates, or fostered a positive work environment.
Keep It Professional Yet Personal: While we appreciate a friendly tone, remember to keep your application professional. Use clear language, avoid jargon, and make sure to proofread for any typos. And don’t forget to apply through our website – it’s the best way to get your application in front of us!
How to prepare for a job interview at Heard Soho
✨Know the Concept Inside Out
Before your interview, make sure you understand Heard's unique approach to smash burgers and what sets it apart from other restaurants. Familiarise yourself with the menu, the chef's philosophy, and the overall vibe of the restaurant. This will show your genuine interest and help you connect with the interviewers.
✨Demonstrate Leadership Skills
As a General Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully built and motivated teams in high-pressure environments. Think about specific situations where you improved team performance or resolved conflicts, as these stories will resonate well with the interviewers.
✨Be Ready to Discuss Operational Excellence
Brush up on your knowledge of rota planning, stock management, and P&L ownership. Be prepared to discuss how you've managed these aspects in previous roles. Highlight any strategies you've implemented to improve efficiency or reduce costs, as this aligns perfectly with the responsibilities outlined in the job description.
✨Show Your Passion for Hospitality
Let your love for hospitality shine through during the interview. Share anecdotes that illustrate your commitment to guest satisfaction and how you've created memorable experiences for customers. This will help convey that you not only understand the business side but also genuinely care about the guests and your team.
