At a Glance
- Tasks: Lead a vibrant team and create unforgettable guest experiences at Heard.
- Company: Join a premium fast-casual burger brand by Michelin-starred chef Jordan Bailey.
- Benefits: Enjoy competitive salary, discounts, and professional growth opportunities.
- Other info: Genuine opportunities for career progression and a fun, dynamic work environment.
- Why this job: Be part of a growing brand and shape the future of exceptional hospitality.
- Qualifications: Experience in a high-volume restaurant and a passion for great food.
Heard. is a premium fast-casual smash burger concept from 2 Michelin-starred chef Jordan Bailey, born from a desire to take an everyday classic and make it quietly exceptional. We combine top-quality, thoughtfully sourced ingredients with the rigour and technique of the world’s best kitchens. After a massive year touring the UK’s biggest events, we opened our permanent home in Borough last year, pairing our signature burgers with considered natural wines, craft beer, and a warm, efficient service style. Now, with our second site in Soho thriving, we are looking to bolster our leadership team with a grounded, meticulous Assistant General Manager who embodies our core ‘hospitality at Heard’ values: Confident, Attentive, and Warm.
The Heard Package:
- Salary: £40,000 - £45,000 per year OTE (depending on experience).
- Benefits: Access to benefits platform from day one including 50% off food and drink in our sites, cycle to work scheme and high street discounts.
- The Food: A monthly meal for you and four guests, on us.
- Professional Growth: Formal qualifications paid for, including Mental Health First Aid, H&S Level 3, and your Personal Licence.
- Clear Progression: Genuine opportunities to step up into a General Manager role as we grow.
- Your Birthday off!
What You’ll Do
- Be a Brand Ambassador: Represent Heard. on the floor, leading from the front to create a genuine, unfussy atmosphere that turns first-time guests into regulars.
- Lead and Develop the Team: Actively lead day-to-day onboarding, real-time training, and floor coaching to build a hospitality-led squad and keep shift morale exceptionally high.
- Drive Guest Satisfaction: Deliver an effortless guest experience where 90%+ of in-service feedback reflects excellence in hospitality, speed, and product execution.
- Align the Shift: Deliver structured daily briefings (AM and PM) and post-shift debriefs, ensuring the team is fully aligned on service goals, product provenance, and performance standards.
- Own the Space & Vibe: Ensure everything in the room remains deliberate, welcoming, and natural. Lead the team to deliver high-energy service across every shift.
- Manage Operations & Labour: Maintain precise, daily control over scheduling, shift deployment, and labour cost management, aligning hours cleanly with our financial targets.
- Support the P&L: Work closely with the General Manager to hit site-level financial targets, maintaining hands-on control over labour, food and beverage costs, stock takes, and controllable overheads.
- Maintain Total Compliance: Keep the site fully compliant across EHO, licensing, health & safety, and internal and external audits.
What You Bring
- Proven Leadership: Solid experience as an Assistant General Manager or an Assistant Manager in a high-volume, premium fast-casual or restaurant environment.
- A People Development Mindset: A natural talent for coaching a team in real time - correcting and reinforcing our standards right on the floor.
- Genuine Passion: You love great food, and the art of effortless, high-standard hospitality.
- Operational Fluency: Strong comfort with rotas, stock, and working with shift-level financial metrics.
This is an opportunity to help shape a growing brand, not simply manage a restaurant. If you are a grounded leader who takes food seriously but leaves the stuffy formality at the door, we would love to hear from you.
Assistant General Manager in City of Westminster employer: Heard Soho
Heard. is an exceptional employer that prioritises a vibrant work culture and employee growth, offering a competitive salary alongside unique benefits such as 50% off food and drink, a monthly meal for you and guests, and formal qualifications paid for. Located in the bustling Borough and thriving Soho, we foster a supportive environment where passionate individuals can develop their leadership skills and progress into management roles, all while being part of a dynamic team dedicated to delivering outstanding hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heard Soho. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heard Soho
Don't be shy about reaching out to Heard Soho directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant General Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heard Soho and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heard Soho
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
