At a Glance
- Tasks: Deliver exceptional hospitality and create memorable experiences for guests.
- Company: Join Heard., a premium burger concept by Michelin-starred chef Jordan Bailey.
- Benefits: Competitive salary, 50% off food, cycle to work scheme, and high street discounts.
- Other info: Genuine opportunities for career progression and a day off for your birthday!
- Why this job: Be part of a growing brand and share your passion for great food.
- Qualifications: Warm personality, team spirit, and a love for quality food and drinks.
The predicted salary is between 14000 - 16000 £ per year.
Heard. is a premium fast-casual smash burger concept from 2 Michelin-starred chef Jordan Bailey, born from a desire to take an everyday classic and make it quietly exceptional. We combine top-quality, thoughtfully sourced ingredients with the rigour and technique of the world's best kitchens. No gimmicks, no shortcuts - just maximum flavour done right. We know our burgers are on another level - arguably one of the best in the world. But food this good deserves service to match. That's where you come in.
We are looking for warm, engaging Waiters & Waitresses to join our team - people who love great food and want to leave every single guest pleasantly surprised by exceptional, unfussy hospitality.
The Heard Package:
- Salary: £14 - £16 per year OTE (depending on experience and which Heard. restaurant you're hired for)
- Benefits: Access to benefits platform from day one including 50% off food and drink in our sites, cycle to work scheme and high street discounts
- Professional Growth: Full training on hospitality, natural wines, craft beer, and product origin
- Clear Progression: Genuine opportunities to step up into Supervisor, Assistant Manager and Assistant General Manager roles as we grow
- Your Birthday off!
What You'll Do
- Deliver Memorable Hospitality: Be the face of Heard. Welcome guests with genuine warmth, guide them through our menu, and create an engaging, effortless experience that turns first-timers into regulars.
- Surprise & Delight: Ensure every guest leaves raving about more than just the food. You'll bring personality, attentive care, and a naturally warm vibe to every table you touch.
- Know Your Stuff: Become an expert on our menu, from product provenance and smash-burger technique to our curated natural wines and craft beers.
- Bring the Energy: Work as a tight-knit team across the floor, keeping tables spotless, service fast, and shift morale sky-high.
- Keep standards pristine: Take pride in the details - from maintaining section cleanliness to making sure the floor and setup look crisp all shift long.
What You Bring
- Personality First: You are warm, open, and naturally engaging. You don't read scripts - you build real connections with guests.
- A Passion for Quality: You get excited about great food, drinks, and creating a great atmosphere.
- Team Spirit: A positive, can-do attitude, always ready to lend a hand to your teammates when the room gets busy.
This is an opportunity to be part of a growing brand. So, if you are a naturally warm, engaging person who loves great food and leaves the stuffy formality at the door, we would love to hear from you.
Waiter employer: Heard Soho
Heard. is an exceptional employer that prioritises quality service and employee satisfaction, offering a vibrant work culture where team members are valued and encouraged to grow. With competitive pay, generous discounts, and comprehensive training, employees can look forward to clear pathways for advancement, including opportunities to step into supervisory roles. Located in a dynamic environment, Heard. fosters a sense of community and celebrates individual contributions, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Waiter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Heard Soho. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Heard Soho
Don't be shy about reaching out to Heard Soho directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Waiter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Heard Soho and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Heard Soho
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
