Senior Producer

The Senior Creative Producer will take the lead on all larger events within the agency, ensuring multiple activations run smoothly and the internal team are equipped, motivated and inspired to deliver an astounding experience to our clients. They will take responsibility for both liaising with the client and the delivery of quality experiential work that meets their bespoke needs, going above and beyond to create highly memorable and atmospheric experiences.

Success in this role comes from effective management of the junior team, and the ability to lead and inspire others inside and outside the agency. Naturally, this role also requires both a creative and commercial mindset when balancing budgets while bringing briefs to life.

You’ll be working closely with the Creative and Production team and will work across a range of projects for a huge selection of brands, helping to develop graphic and visual concepts for a wide range of uses including print, packaging, large format event graphics and window schemes. You’ll be expected to drive projects forward and deliver work to a high standard and within short deadlines, combining a passion for ideas with an uncompromising eye for detail and craft.

You’ll be hugely passionate about what you do and be excited to further develop your skills within a friendly and fast paced agency environment. We’re looking for someone who is naturally proactive and likes to get stuck in!

WHO YOU’LL BE WORKING WITH:

• Internal: You will lead and manage junior staff within the team, including Junior Producers, Production Assistants, and Runners. You will be responsible for their development, ensuring they are supported, trained, and effectively contributing to projects.
• External: You will work closely with senior-level clients, directors, and brand teams, managing relationships and ensuring smooth communication. You will also oversee key suppliers, including set builders, lighting and AV teams, stylists, venues, and specialist consultants, ensuring seamless execution.
• Line Manager: Reporting to the Production Director and Director, you will provide updates on project successes, developments, and any challenges, contributing to the agency’s long-term growth.

WHAT YOU’LL BE DOING:

As a Senior Producer, you’ll play a key role in making sure everything runs smoothly, creatively, and on budget, with the freedom to lead your own projects and team. Here’s what you’ll be up to:

• Senior Responsibilities:

• Lead by Example: Bring energy, positivity, and a solutions-first approach to everything you do.
• Drive Agency Operations: Help make the agency more efficient, creative, and profitable.
• Make Big Decisions: Take the lead on client accounts, always keeping our growth and long-term goals in mind.
• Stay Cool Under Pressure: When things get tricky, you’ll keep calm and make quick decisions to keep projects on track.
• Build Client Relationships: Develop strong, lasting connections with senior clients, positioning us as their go-to creative partner.

• Creative Briefs: Take the lead on developing creative concepts that truly speak to the brand and hit the mark on project goals.
• Full Project Lifecycle: Oversee projects from concept all the way through to wrap-up, making sure everything runs smoothly and on time.
• Sustainability: Ensure our creative concepts are sustainable and minimise waste.
• Keep Budgets on Track: Manage large-scale budgets with financial efficiency without sacrificing creativity.
• Track Performance: Keep an eye on P&L to make sure we’re staying on target and letting the team know how their spend is shaping up.
• Guide Junior Team Members: Help junior staff stay on track with budgets and manage their financial contributions.
• Invoicing & Reconciliation: Oversee invoicing and payment processes, ensuring everything is squared away on time.
• Work with Finance: Team up with finance to keep everything transparent and on track.

• Client Interaction: Be the go-to contact for senior clients, making sure they’re always in the loop and happy with how things are going.
• Onboarding: Help new clients get settled in, making sure they feel confident and clear on what’s to come.
• Post-Event Insights: Collect feedback after events to find ways to improve and grow.

• Keep Projects on Schedule: Approve timelines, budgets, and project plans to ensure things stay on track.
• Risk Management: Use your experience to proactively identify and manage risks before they turn into problems.

• Event Lead: Take charge of delivering live events, making sure everything runs smoothly, no matter where the event is.
• Be Flexible: Be prepared for weekend and evening work when needed – no day is ever the same!

• Create Winning Pitches: Prepare creative proposals and pitches that will wow potential clients, including physical samples like paper, fabrics, and F&B.
• Client Roadmaps: Develop long-term plans for clients to ensure projects align with their bigger goals.
• Upsell & Grow Accounts: Look for opportunities to expand client relationships and bring in more business.
• Proactively Seek New Business: Stay on the lookout for potential new clients and industries where we can grow.
• Stay on Trend: Keep up with industry trends to refine our approach and stand out from the competition.

• Client Experience: Make sure our clients have a seamless, stress-free experience with us, making them want to come back for more.
• Upselling: Look for ways to grow client accounts and drive agency revenue.
• Pitch New Ideas: Always be thinking of fresh, creative ideas to pitch to your clients.
• Deliver Strong Presentations: Help clients see the bigger picture and how we can take their brand to the next level.

• Supplier Relations: Oversee supplier relationships, making sure we’re getting the best value without sacrificing quality.
• Contract Negotiation: Negotiate contracts and make sure third-party suppliers are on point with their work.
• Venue & Crew Selection: Choose the best venues, stylists, and production teams, always ensuring they match the brand and budget.
• Secure Multiple Quotes: Make sure we get competitive pricing by gathering quotes from multiple suppliers.

• Freelancer Management: Bring in freelance talent when needed, making sure they’re the right fit for the job.
• Manage Contracts & Payments: Handle freelancer contracts and payments, ensuring smooth collaboration.
• Mentor the Team: Lead, guide, and support junior team members, helping them grow and develop their skills.
• Ensure Balance: Keep an eye on workloads to make sure everyone has the right mix of projects to grow their skills.
• Training: Provide regular coaching on project management, budgeting, and industry best practices.
• Performance Reviews: Lead performance reviews and help junior staff with career progression.

• Smooth Office Operations: Help keep the office and production storage organised and running smoothly.
• Travel & Flexibility: Be ready to travel to Wandsworth and event locations when required, and work flexible hours as needed.

SUCCESS IN THIS ROLE:

In this role, success means leading the team to create exciting, out-of-the-box work that wows clients and leaves a lasting impression. You’ll know you’re making an impact when:

• Innovation & Creativity – You’re always pushing the envelope, bringing fresh, bold ideas that grab attention and set trends.
• Quality & Sustainability – You keep things top-notch, paying attention to every detail, making smart material choices, and championing sustainability along the way.
• Smart Budgeting – You know how to strike the perfect balance between staying budget-friendly and splurging on the things that’ll make a real difference.
• Effortless Client Experience – You make every client feel like they’re in safe hands, creating smooth, enjoyable, and stress-free interactions that build lasting relationships.
• Team Development – You inspire and empower your team, helping them grow and guiding them to reach their full potential.

SALARY & TIME COMMITMENT:

This role is predominantly office based (we imagine at least 2-3 days of your time would be in the office) and we are ideally looking for someone to work full time.

WORKING WITH US:

To enjoy your role and to succeed here, you need to be able to work at a fast pace and love a busy, ever-changing environment. The industry is non-stop and our goals as a company are big – which we love! Change is a certainty – you’ll need to be comfortable and happy to adapt and be agile. We want you to challenge the status quo, innovate and be open to trying new things. We’re always pushing boundaries. We empower our people, giving them freedom and autonomy to learn and grow in their roles. We’re a passionate, agile and creative team.

MORE ABOUT YOU:

• A collaborative approach to projects and experience working within a busy agency.
• Comfortable leading with clients.
• Confident in managing budgets.
• Must have an interest in sustainability, materiality and look at experience production with a future focused and environmental lens.
• Passionate, energetic and enthusiastic for experiential, with a creative flair.
• Excellent communication skills to interpret and negotiate briefs with clients and the internal team.
• Good presentation skills and the confidence to explain and sell ideas to clients and colleagues.
• Time management skills and the ability to cope with several projects and deadlines at a time.
• Accuracy and attention to detail when finalising work.
• Any outside interests in theatre, culture, food and drink would benefit the role.

WHAT YOU MIGHT HAVE DONE BEFORE:

To be considered for this position we are looking for candidates with 5-6 years minimum experience working within an event or experiential agency. We are looking for experience in delivering integrated campaigns involving events, knowledge of the whole creative process and the ability to interpret a brand and develop creative concepts. You will have proven capability to input into projects budgets; up to £500,000.

WHY JOIN US?

• Collaboration – As pretty much all of our projects include site visits, handling of physical items, deliveries and face to face brainstorms, we recommend 2-3 days in the office per week for collaboration, to get the best results. Tuesdays are days we ask people to come in, and we’ve realised that 2-3 days per week in the office is the average that people come in and that works well.
• Flexi Working Times – The team can work their 7.5 hours with a start and finish that suits them. This is completely up to the teammate to decide on their own accord, but of course altered working hours must not disrupt the wider team or the paying client.
• Meeting Free Fridays – This is to give the team time to wrap up their work as well as a good amount of time, uninterrupted, to get stuck into deep work.
• Training – We are proud to offer training to all teammates including group training days with varying themes and topics, as well as offering teammates further training to upskill for the maximum value of £500 per year.
• Duvet Days – Our team have 2 duvet days per year. A duvet day can be taken whenever a teammate needs a day off at random and they haven’t already requested annual leave.
• Volunteering Day – We offer teammates up to 2 days per year of volunteering on company time – which is up to the teammate to use how they wish.
• Holiday – We offer 28 days annual leave per year. With 3 days of this holiday entitlement to cover the period of the Company shutdown between Christmas and New Year. After a teammate has completed two years working at Heaps + Stacks, they are entitled to 1 day extra holiday per year for each additional year of service, capped at a maximum of 33 days holiday per year (excluding Bank Holiday and National Holidays).
• After three years of service with Heaps + Stacks, team members are entitled to a one off, £1000 bonus.
• After five years of service with Heaps + Stacks, we offer team members the opportunity to take a one month fully paid sabbatical.
• Mobile Phone Allowance – Each month we will pay £20 towards the team members mobile phone bill.
• Maternity / Paternity – We will pay enhanced maternity/paternity/adoption pay if the team member meets the relevant criteria.
• Expensed Gallery Trips – We offer each team member £25.00 to expense for a visit to a gallery or exhibition every month.
• Good Egg – At the end of the month the team votes who has gone above and beyond that month, and whoever receives the most votes is rewarded with a Selfridges voucher.
• Work Abroad – Up to one week per year to work aboard, as long as it doesn’t cause stress to the team!
• You Move, We move – We want our team to feel settled. So, if they are moving house, they can book one van per year on us!
• Quarterly Celebration – Every quarter, we will be celebrating our successes together as a team.
• Bonus & Profit Share – We also offer a range of bonuses to employees including introduction, business performance and new business bonus.
• H + S Library – Buy a book on the gold card (this can be audio or hard copy) for the value of up to £20.
• Cycle to Work – The cycle-to-work scheme allows teammates to obtain commuter bikes and cycling accessories through Heaps + Stacks, spreading the cost over 12 months and making savings through a tax break.
• Health Care – Once the teammate has completed 1 year with us, they can access the healthcare policy provided by Bupa!
• Eye Test – We offer a free annual eye test up to £25.