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- Tasks: Join our team as an IT Support Engineer, tackling tech challenges daily.
- Company: We're a cutting-edge provider of bespoke IT solutions for businesses of all sizes.
- Benefits: Enjoy career growth, job security, and a supportive work environment.
- Why this job: Be part of a rapidly growing company with a focus on innovation and development.
- Qualifications: 1+ years in an MSP environment; strong problem-solving and customer service skills required.
- Other info: Experience with Windows Server, networking technologies, and VoIP is a plus.
IT Support Engineer
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
Permanent
Full-time
Company Profile
An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand.
Opportunity
This is a fantastic opportunity for IT support engineers looking to join a forward thinking and rapidly growing company, who can offer lots of support and development as well as progression and the opportunity of great career with unrivalled job security and stability.
Job Profile
The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to working with strong problem-solving skills.
Skill/Experience
Active directory and group policy administration, Windows Server 2008 and above.
Windows technologies such as Windows Server and Desktop operating systems.
Windows Server 2008 and above.
Windows Desktop 7 and above.
Windows Microsoft Office
Microsoft 365 Administration
System build, deployment and maintenance
Understanding of networking technologies (Routers \\ Switches)
Understanding of networking fundamentals (DNS \\ DHCP \\ EMAIL etc.)
Recognised accreditations (MCP\’s, CompTIA).
Foundation Certificate in ITIL.
VoIP knowledge, preferably Gamma.
Experience with SharePoint On-Line
Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure.
Knowledge and experience with monitoring, antivirus and backup technologies
Apple products and support.
Knowledge of desktop imaging software/services
IT Support Engineer (Newbury) employer: Healthy Careers
Contact Detail:
Healthy Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Newbury)
✨Tip Number 1
Make sure to highlight your experience in a Managed Service Provider (MSP) environment during your conversations. This is crucial as the role specifically requires at least one year of proven experience in this area.
✨Tip Number 2
Demonstrate your customer-focused approach by sharing examples of how you've successfully resolved client issues in the past. This will show that you are committed to service delivery, which is a key requirement for the position.
✨Tip Number 3
Familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory, Windows Server, and networking fundamentals. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 4
If you have any relevant certifications like MCP or CompTIA, be sure to mention them during your discussions. These credentials can significantly enhance your profile and demonstrate your commitment to professional development.
We think you need these skills to ace IT Support Engineer (Newbury)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially within a Managed Service Provider (MSP) environment. Emphasize your skills in Active Directory, Windows Server, and networking technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused approach and problem-solving skills. Mention specific examples of how you've successfully delivered IT support in previous roles.
Highlight Relevant Certifications: Include any recognized accreditations such as MCPs or CompTIA certifications in your application. If you have a Foundation Certificate in ITIL, make sure to mention it as well.
Show Enthusiasm for Growth: Express your interest in joining a forward-thinking company and your eagerness for professional development and career progression in your application. This aligns with the company's values and goals.
How to prepare for a job interview at Healthy Careers
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and networking technologies. Highlight specific projects or challenges you've faced in a Managed Service Provider environment to demonstrate your problem-solving abilities.
✨Emphasize Customer Focus
Since the role requires a customer-focused approach, share examples of how you've successfully handled customer inquiries or resolved issues. This will show that you understand the importance of service delivery in IT support.
✨Demonstrate Continuous Learning
Mention any relevant certifications or training you've completed, such as MCPs or ITIL. This shows your commitment to professional development and staying updated with industry standards.
✨Prepare Questions About the Company
Research the company’s growth and services. Prepare thoughtful questions about their IT solutions and future plans. This demonstrates your genuine interest in the company and the role.
