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For Companies At a Glance
- Tasks: Join our team as an IT Support Engineer, solving tech issues and supporting clients daily.
- Company: We're a dynamic IT solutions provider with over 10 years of innovation and growth.
- Benefits: Enjoy job security, career progression, and the chance to work with cutting-edge technology.
- Why this job: Be part of a supportive culture that values your skills and offers real impact in tech.
- Qualifications: 1+ year experience in IT support, strong problem-solving skills, and customer-focused mindset required.
- Other info: Must be within commuting distance of Hemel Hempstead and willing to travel to client sites weekly.
IT Support Engineer (1st Line)
Do you have the right skills and experience for this role Read on to find out, and make your application.
Full-time
Company Profile
An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand. They offer and encourage development and progression, with the opportunity of great career with unrivalled job security and stability.
Job Profile
The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to working with strong problem-solving skills. The successful candidates will be based within commuting distance of Maidenhead and must be prepared to travel to the office.
Skill/Experience
Active directory and group policy administration, Windows Server 2008 and above.
Windows technologies such as Windows Server and Desktop operating systems.
Windows Server 2008 and above.
Windows Desktop 7 and above.
Windows Microsoft Office
Microsoft 365 Administration
System build, deployment and maintenance
Understanding of networking technologies (Routers \\ Switches)
Understanding of networking fundamentals (DNS \\ DHCP \\ EMAIL etc.)
Recognised accreditations (MCP\’s, CompTIA).
Foundation Certificate in ITIL.
VoIP knowledge, preferably Gamma.
Experience with SharePoint On-Line
Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure.
Knowledge and experience with monitoring, antivirus and backup technologies
Apple products and support.
Knowledge of desktop imaging software/services.
Salary: £26,000 – £28,000 depending upon experience
Location: Maidenhead
IT Support Engineer (Maidenhead) employer: Healthy Careers
Contact Detail:
Healthy Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Maidenhead)
✨Tip Number 1
Make sure to highlight your experience in a Managed Service Provider (MSP) environment during your conversations. This is crucial as the role specifically requires at least 1 year of proven experience in such settings.
✨Tip Number 2
Demonstrate your customer-focused approach by sharing specific examples of how you've successfully resolved client issues in the past. This will show that you are committed to service delivery, which is a key requirement for this position.
✨Tip Number 3
Familiarize yourself with the technologies mentioned in the job description, especially Windows Server and Microsoft 365. Being able to discuss these technologies confidently can set you apart from other candidates.
✨Tip Number 4
Since the role involves traveling to client sites, be prepared to discuss your flexibility and willingness to travel. This shows that you understand the job's requirements and are ready to meet them.
We think you need these skills to ace IT Support Engineer (Maidenhead)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially within a Managed Service Provider (MSP) environment. Emphasize your skills in Active Directory, Windows Server, and networking technologies.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer-focused approach and problem-solving skills. Mention specific examples from your past experiences that demonstrate your commitment to service delivery.
Highlight Relevant Certifications: Include any recognized accreditations such as MCPs or CompTIA in your application. If you have a Foundation Certificate in ITIL or experience with VoIP, make sure to mention these as they are relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A well-presented application reflects your attention to detail, which is crucial for an IT Support Engineer.
How to prepare for a job interview at Healthy Careers
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and networking technologies. Highlight specific projects or challenges you've faced in previous roles that demonstrate your problem-solving abilities.
✨Emphasize Customer Focus
Since the role requires a customer-focused approach, share examples of how you've successfully handled client interactions in the past. Discuss any feedback you've received from clients that showcases your commitment to service delivery.
✨Demonstrate Continuous Learning
Talk about any relevant certifications you hold, such as MCPs or CompTIA, and express your enthusiasm for ongoing professional development. Mention any recent training or courses you've completed that relate to the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting skills. Practice answering scenario-based questions where you need to resolve a technical issue. This will help you demonstrate your logical approach and problem-solving capabilities.
