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For Companies At a Glance
- Tasks: Provide IT support, troubleshoot issues, and ensure smooth operations for clients.
- Company: Join a dynamic company offering bespoke IT solutions for over 10 years.
- Benefits: Enjoy career progression, job security, and a supportive work environment.
- Why this job: Be part of a rapidly growing team with opportunities for personal and professional development.
- Qualifications: Minimum 1 year experience in IT support; customer-focused with strong problem-solving skills.
- Other info: Must be within commuting distance of Hemel Hempstead and willing to travel weekly.
The predicted salary is between 28800 - 48000 £ per year.
An exciting, forward-thinking and innovative provider of complete, bespoke, managed IT, communication and network security solutions for businesses of all sizes for over 10 years. Now hiring for multiple talented IT Support Engineers to join the team due to continued growth and expansion in customer base and demand.
This is a fantastic opportunity for IT support engineers looking to join a forward thinking and rapidly growing company, who can offer lots of support and development as well as progression and the opportunity of great career with unrivalled job security and stability.
The job will suit skilled IT support engineers with a minimum of 1 year proven and demonstrable experience within a Managed Service Provider (MSP) environment. The successful candidates will need a customer focused approach and a commitment to service delivery, as well as a diligent and logical approach to working with strong problem-solving skills. The successful candidates will be based within commuting distance of Hemel Hempstead and must be prepared to travel to client sites every week.
Skill/Experience
- Active directory and group policy administration, Windows Server 2008 and above.
- Windows technologies such as Windows Server and Desktop operating systems.
- Windows Desktop 7 and above.
- Windows Microsoft Office
- Microsoft 365 Administration
- System build, deployment and maintenance
- Understanding of networking technologies (Routers Switches)
- Understanding of networking fundamentals (DNS DHCP EMAIL etc.)
- 2 years' experience as a Service Engineer or a similar role within an IT support environment.
- Recognised accreditations (MCP's, CompTIA).
- Foundation Certificate in ITIL.
- VoIP knowledge, preferably Gamma.
- Experience with SharePoint On-Line
- Exposure to Meraki, Cisco and Draytek switch, router and wireless infrastructure.
- Knowledge and experience with monitoring, antivirus and backup technologies
- Apple products and support.
- Knowledge of desktop imaging software/services
IT Support Engineer Hemel Hempstead employer: Healthy Careers
Contact Detail:
Healthy Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer Hemel Hempstead
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Highlight any previous experience you have working in a Managed Service Provider (MSP) environment. Be prepared to share examples of how you've successfully resolved client issues, as this will show your customer-focused approach.
✨Tip Number 3
Brush up on your problem-solving skills and be ready to tackle hypothetical scenarios during the interview. Employers love candidates who can think on their feet and provide logical solutions to technical problems.
✨Tip Number 4
Since the role requires travel to client sites, ensure you can demonstrate your flexibility and willingness to commute. Mention any previous roles where you had to travel, as this shows you're comfortable with the demands of the position.
We think you need these skills to ace IT Support Engineer Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly within a Managed Service Provider (MSP) environment. Emphasise your skills with Windows Server, Microsoft 365, and any networking technologies you've worked with.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and problem-solving skills. Mention specific examples of how you've successfully resolved IT issues in the past and how you can contribute to the company's growth.
Highlight Relevant Certifications: If you have recognised accreditations like MCPs or CompTIA, make sure to include them prominently in your application. This will demonstrate your commitment to professional development and expertise in the field.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Healthy Careers
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows Server, Active Directory, and networking technologies. Highlight specific projects or challenges you've faced in previous roles that demonstrate your problem-solving abilities.
✨Emphasise Customer Service
Since the role requires a customer-focused approach, be ready to share examples of how you've successfully handled client interactions. Discuss any feedback you've received from customers that showcases your commitment to service delivery.
✨Research the Company
Understand the company's services and values. Familiarise yourself with their approach to IT solutions and think about how your skills align with their needs. This will help you tailor your responses and show genuine interest.
✨Prepare Questions
Have a list of insightful questions ready to ask at the end of the interview. Inquire about the team structure, opportunities for professional development, and the company’s future plans. This shows your enthusiasm and helps you assess if the company is the right fit for you.
