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For Companies At a Glance
- Tasks: Provide onsite IT support, troubleshoot issues, and maintain client systems.
- Company: Join a dynamic Managed Service Provider focused on delivering top-notch IT solutions.
- Benefits: Enjoy a full-time role with opportunities for travel and professional growth.
- Why this job: Be part of a customer-centric team that values service excellence and innovation.
- Qualifications: Must have MSP experience and strong technical skills in IT support and networking.
- Other info: Candidates should be within commuting distance of Maidenhead and ready to travel.
Candidates should take the time to read all the elements of this job advert carefully. Please make your application promptly. Permanent / Full-time.
MSP (Managed Service Provider) experience essential
Looking for a skilled IT Field Service Engineer with demonstrable experience in an MSP (Managed Service Provider) in IT Field Service engineer role or similar. This role requires a customer-focused mindset, a diligent and logical approach to troubleshooting, and a strong commitment to service excellence. Candidates must be based within commuting distance of Maidenhead and be prepared to travel to client sites on a regular basis.
Key Responsibilities
- Provide onsite technical support, troubleshooting and maintenance across various client environments.
- Install, configure, and support IT hardware, software and network systems.
- Work with internal teams to escalate and resolve complex technical issues promptly.
- Deliver excellent customer service and maintain high client satisfaction levels.
- Maintain up-to-date documentation of all work carried out and support provided.
- Ensure systems and services meet defined SLAs and customer expectations.
Skills/Experience
Essential:
- Experience in an IT Field Engineer role or similar within an MSP.
- Strong knowledge and hands-on experience with:
- Active Directory and Group Policy administration
- Windows Server 2008 and above
- Windows Desktop OS (Windows 7 and above)
- Hyper-V setup and administration
- Microsoft 365 tenant setup and administration
- SharePoint Online configuration and support
- Core networking (DNS, routing, switching)
- Firewall configuration (Meraki / Draytek / Sophos)
- Familiarity with VoIP platforms, preferably Gamma
- Experience with Apple device support
- Previous experience with Managed Service Platforms and RMM tools
Desirable:
- Industry-recognised certifications such as MCSE, CCNP, HP ASE.
- ITIL Foundation Certificate.
- Experience with Cisco or HP networking infrastructure.
- Knowledge of scripting (PowerShell, batch files, VBScripts).
- Understanding of Network Security technologies including IDS/IPS.
- Experience with desktop imaging tools and software.
IT Field Service Engineer employer: Healthy Careers
Contact Detail:
Healthy Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Engineer
✨Tip Number 1
Make sure to highlight your MSP experience during any conversations or interviews. This is a key requirement for the IT Field Service Engineer role, so be ready to discuss specific projects or challenges you've faced in that environment.
✨Tip Number 2
Familiarise yourself with the technologies mentioned in the job description, especially Active Directory, Windows Server, and Hyper-V. Being able to speak confidently about these tools will demonstrate your technical expertise and readiness for the role.
✨Tip Number 3
Prepare examples of how you've delivered excellent customer service in previous roles. Since this position requires a strong customer-focused mindset, having real-life scenarios to share can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of StudySmarter or similar companies. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying and interviewing.
We think you need these skills to ace IT Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in an MSP environment and showcases your technical skills relevant to the role, such as Active Directory, Windows Server, and networking. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that reflects your customer-focused mindset and commitment to service excellence. Mention your troubleshooting approach and how it aligns with the responsibilities of the IT Field Service Engineer role.
Highlight Relevant Certifications: If you have any industry-recognised certifications like MCSE or CCNP, be sure to mention them prominently in your application. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Healthy Careers
✨Showcase Your MSP Experience
Make sure to highlight your previous experience working in a Managed Service Provider environment. Be prepared to discuss specific scenarios where you successfully resolved issues or improved service delivery, as this will demonstrate your understanding of the role.
✨Demonstrate Technical Proficiency
Familiarise yourself with the key technologies mentioned in the job description, such as Active Directory, Windows Server, and Hyper-V. Be ready to answer technical questions or even troubleshoot a hypothetical scenario during the interview to showcase your hands-on experience.
✨Emphasise Customer Service Skills
Since this role requires a customer-focused mindset, prepare examples of how you've delivered excellent customer service in the past. Discuss how you handled difficult situations and maintained high client satisfaction levels, as this will be crucial for the interviewer.
✨Prepare for Travel Discussion
As the role involves regular travel to client sites, be ready to discuss your availability and willingness to travel. It’s also a good idea to mention any previous experiences you have had with travelling for work, as this can reassure the employer of your commitment.
