Healthxchange in Reading (hybrid: 2 days WFH) is seeking a Customer Services Manager to lead a team of Executives. You will coach, drive performance, and ensure compliance while enhancing customer satisfaction and retention across UK markets. You’ll partner with Quality and Sales teams to improve processes and service levels.
This role reports to the Customer Experience Director. The position requires line management experience in a regulated environment, coaching skills, and proficiency in
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Hybrid Customer Services Manager | Growth & Experience Lead in Reading employer: Healthxchange
Healthxchange is an exceptional employer that fosters a dynamic and innovative work culture in the heart of London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside a supportive environment that encourages the use of cutting-edge technology and AI tools. Join us to be part of a team that values collaboration and creativity, ensuring that your contributions directly impact the success of our executive team and the organisation as a whole.
