Healthxchange is seeking a Customer Services Manager in Reading with hybrid working arrangements (2 days WFH). You will lead a team of Customer Services Executives, coach performance, ensure regulatory compliance, and drive customer satisfaction and retention while partnering with the sales and quality teams.
The role reports to the Customer Experience Director, involves shift planning, KPI reporting, and processes improvement to support the business needs in a regulated environment.
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Customer Services Manager — Lead CX Team (Hybrid) in Reading employer: Healthxchange
Healthxchange is an exceptional employer that fosters a dynamic and innovative work culture in the heart of London. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, alongside a supportive environment that encourages the use of cutting-edge technology and AI tools. Join us to be part of a team that values collaboration and creativity, ensuring that your contributions directly impact the success of our executive team and the organisation as a whole.
