At a Glance
- Tasks: Deliver outstanding customer support via phone, email, and live chat.
- Company: Join Healthxchange, a leader in medical aesthetic products and services.
- Benefits: Enjoy a competitive salary, performance bonus, and generous holiday allowance.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Be a customer champion and make a real difference in people's experiences.
- Qualifications: Previous customer support experience and strong communication skills required.
The predicted salary is between 30000 - 30000 £ per year.
Customer Services Executive
Location: Reading, Hybrid
Reporting to: Customer Services Manager
Salary: up to£30,000 pa, plus discretionary annual performance bonus
Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm. Your shift will be scheduled either 8am to 5pm or 9am to 6pm.
About Us
Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partner with award-winning brands including Obagi Medical, Medik8 and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.
About the role
We’re looking for a dynamic, people-focused individual to join our Customer Services team and play a key role in delivering outstanding support across phone, email, and live chat. You’ll help create exceptional customer experiences while contributing to the continued success and growth of Healthxchange.
Requirements
- Excellent understanding of what a great customer experience is.
- Previous experience in a Customer Support or Contact Centre environment.
- Strong organisational skills and able to work to deadlines and deliver results under pressure.
- High attention to detail with a focus on quality.
- Excellent email writing skills.
- Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
- Self-motivated, with the ability to work under minimal supervision.
- Excellent time management capability.
- Proven communication skills, and confident telephone manner.
- IT skill such as Microsoft Office and CRM systems (Salesforce desirable)
Responsibilities
- Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
- Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
- Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
- Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
- Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
- Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
- Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
- Always act as a team player, working with your colleagues to achieve department goals and objectives.
- Maintain accurate records within our customer database and CRM system.
- Support with initiatives to upsell or promote HXP’s products or services.
- Maintain an up-to-date knowledge of company products and procedures.
- Provide support with ad-hoc projects and tasks as required.
Benefits
- Company pension
- annual performance bonus
- 23 days holiday plus bank holidays (and increasing with service)
- staff discount
- staff social events
- access to Health Assured EAP
Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.
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Customer Services Executive in Reading employer: Healthxchange
Healthxchange in Birmingham DC is an exceptional employer that prioritises employee growth and well-being. With a supportive work culture that values attention to detail and organisational skills, employees benefit from comprehensive training and development opportunities, ensuring a rewarding career path. The company also offers competitive benefits and a structured environment that fosters compliance and efficiency, making it an ideal place for those seeking meaningful employment in the pharmaceutical sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Reading
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Healthxchange. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Healthxchange before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Reading
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Healthxchange:Your cover letter is your chance to shine! Tell us why you want to work at Healthxchange specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Healthxchange!
How to prepare for a job interview at Healthxchange
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
