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- Tasks: Join our team to deliver top-notch customer service via phone, email, and live chat.
- Company: Healthxchange is a leading supplier of medical aesthetic products in the UK & Ireland.
- Benefits: Enjoy a competitive salary, annual bonus, 23 days holiday, and staff discounts.
- Why this job: Be part of a dynamic environment that values innovation and growth in the medical aesthetic space.
- Qualifications: Previous customer support experience, strong communication skills, and IT proficiency required.
- Other info: Flexible work-from-home options available; we celebrate diversity and inclusivity.
The predicted salary is between 22000 - 26000 £ per year.
Customer Services Executive
Location: Reading, WFH 2 days/week
Reporting to: Customer Service Manager
Salary: £26,000- £30,000 pa, plus annual performance bonus
Work schedule: Our Customer Services department is open Monday to Friday 8am to 6pm and Saturday from 10am to 5pm, with Saturdays being completed on a rota-basis.
About Us:
Founded in 2000, Healthxchange is the leading supplier of medical aesthetic products and services to professionals across the UK & Ireland. Healthxchange proudly partners with award-winning brands including Obagi Medical, Medik8, Jan Marini, and Jane Iredale to strategically commercialise their products in market. We currently supply over 9,000 clinics with a full range of products (Skincare, Injectables, Energy-based devices) and services (software & education) to support their 360 business needs. The company offers a dynamic environment for innovation and growth in the medical aesthetic space.
About the role:
We are looking for a dynamic personality to join our Customer Services team and deliver a high level of customer service via phone, email, and live chat to support the ongoing success of Healthxchange.
Requirements:
- Excellent understanding of what a great customer experience is.
- Previous experience in a Customer Support or Contact Centre environment.
- Strong organisational skills and able to work to deadlines and deliver results under pressure.
- High attention to detail with a focus on quality.
- Excellent email writing skills.
- Ability to work under pressure in a fast-paced environment, whilst being flexible and adaptable.
- Self-motivated, with the ability to work under minimal supervision.
- Excellent time management capability.
- Proven communication skills, and confident telephone manner.
- IT skill such as Microsoft Office and CRM systems (Salesforce desirable)
Responsibilities:
- Act as a customer champion, always delivering an excellent customer experience and support with increasing our customer satisfaction and retention.
- Take ownership of customer queries, working with internal stakeholders to investigate and provide a full resolution for the customer.
- Ensure orders are processed promptly and accurately, adhering to company Standard Operating Procedures and all compliance requirements.
- Liaise with external third-party suppliers e.g. delivery companies to investigate and resolve customer delivery issues.
- Investigate and respond to customer complaints, providing a resolution in line with customer expectations and in line with company policies.
- Ensure customer emails, phone calls and Live Chats are responded to within agreed department response times.
- Act as a brand ambassador when interacting with customers, consistently demonstrating high levels of integrity, diligence, and professionalism.
- Always act as a team player, working with your colleagues to achieve department goals and objectives.
- Maintain accurate records within our customer database and CRM system.
- Support with initiatives to upsell or promote HXP’s products or services.
- Maintain an up-to-date knowledge of company products and procedures.
- Provide support with ad-hoc projects and tasks as required.
Benefits
Company pension, annual performance bonus, 23 days holiday plus bank holidays (and increasing with service), staff discount, staff social events, access to Health Assured EAP.
Healthxchange is committed to creating a diverse and inclusive work environment. We are proud to be an equal opportunity employer, and we welcome and encourage applications from all qualified individuals regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability status, marital status, or any other legally protected status. All employment decisions are based on merit, qualifications, and business needs.
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Customer Services Executive employer: Healthxchange
Contact Detail:
Healthxchange Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Familiarize yourself with Healthxchange's products and services. Understanding the medical aesthetic industry and the specific brands we partner with will help you engage more effectively with customers and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be interacting with customers through various channels, being able to convey information clearly and professionally is crucial for success in this role.
✨Tip Number 3
Showcase your problem-solving abilities during the interview. Be prepared to discuss how you've handled customer complaints or difficult situations in the past, as this will demonstrate your capability to take ownership of customer queries.
✨Tip Number 4
Highlight your adaptability and time management skills. In a fast-paced environment like Healthxchange, being able to prioritize tasks and remain flexible under pressure will set you apart from other candidates.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and requirements of the Customer Services Executive position. Tailor your application to highlight how your skills and experiences align with what Healthxchange is looking for.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer support or contact center environments. Provide specific examples of how you've delivered excellent customer service and resolved issues effectively.
Showcase Communication Skills: Since excellent email writing skills and a confident telephone manner are crucial for this role, make sure to demonstrate these abilities in your application. Use clear, professional language and structure your documents well.
Express Your Motivation: Convey your enthusiasm for the role and the company in your cover letter. Explain why you want to work at Healthxchange and how you can contribute to their mission of delivering high-quality customer service.
How to prepare for a job interview at Healthxchange
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer support or contact center environments. Be ready to share specific examples of how you've delivered excellent customer experiences and resolved issues effectively.
✨Demonstrate Strong Communication Abilities
Since the role requires excellent email writing skills and a confident telephone manner, practice articulating your thoughts clearly. Prepare to discuss how you handle customer complaints and ensure satisfaction while maintaining professionalism.
✨Emphasize Organizational Skills
The ability to work under pressure and meet deadlines is crucial. Be prepared to discuss how you prioritize tasks and manage your time effectively, especially in fast-paced environments.
✨Be a Team Player
Healthxchange values collaboration, so be ready to talk about your experiences working in teams. Share examples of how you've contributed to team goals and supported colleagues in achieving success.
