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- Tasks: Coordinate care services after hours, manage rotas, and support staff and clients.
- Company: Healthvision UK, a leading homecare provider in London.
- Benefits: Competitive pay, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic setting.
- Qualifications: Strong multitasking abilities and excellent communication skills required.
- Other info: Join a passionate team dedicated to quality care and client satisfaction.
The predicted salary is between 27000 - 29000 £ per year.
Healthvision UK intends to grow significantly over the next few years, whilst at the same time continuing to deliver services of the highest quality which meet our clients' needs. Our 3 year vision is to be the most widely recognised provider of quality homecare in London and across the South East. We actively promote the wishes and choices of Service Users to ensure they receive a personalised service. Healthvision follows the 'outcomes' model of care, where specific goals and desired outcomes are planned with input from the Service User.
The Out of Hours Care Coordinator provides essential office support outside of normal business hours, ensuring the general running of the service, in particular ensuring that rota management is maintained at the same level as during office hours. You will manage all issues that arise after hours.
Key Responsibilities:
- Answering and dealing with phone enquiries from staff and clients.
- Rostering last minute cover for sickness or carer unavailability.
- Monitoring arrival and departure times for all carers.
- Identifying issues in the rotas and making necessary amendments to Carefree.
- Keeping accurate logs of any issues and communicating all serious issues to the morning staff.
- Performing various administration tasks assigned by the Office Manager or Coordinator Team Manager.
- Providing support, guidance, directions, and general information to assist carers.
- Notifying clients of any enforced changes.
- Liaising with the On Call Manager regarding important emergencies such as the death of a Service User or missed calls.
- Notifying the Social Services Duty Desk (Out of Hours) of any urgent issues.
- Updating client and carer details and filing information.
- Covering urgent shortfalls in carer assignment when required to maintain service delivery.
Specific hours of operation will be confirmed and are subject to change.
About You:
It is essential that the Out of Hours Coordinator is able to work well under pressure, can effectively multi-task, and can maintain a positive and constructive approach at all times. You will need to be responsive and flexible to the changing needs of our Service Users.
Key Requirements:
- Ability to maintain effective working relationships with carers, clients, and the Social Services Duty Desk.
- Commitment to ensuring practices are in accordance with Health and Safety Policy and the Homecare Induction Manual.
- Ensuring confidentiality of client information and compliance with Data Protection Act responsibilities.
- Ability to provide effective informal coaching for carers.
- Responsibility for developing a knowledge of domiciliary care standards.
- Dedication to striving for "best practice" and the continual monitoring of potential process improvements.
Candidates with the experience or relevant job titles of: On Call Coordinator, Care Scheduler, Rota Administrator, Care Booking Administrator, Domiciliary Care Support, or Care Bookings may also be considered. Health Vision is an equal opportunity employer.
Out of Hours Care Coordinator in London employer: HealthVision UK Ltd
Contact Detail:
HealthVision UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Care Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those who work at Healthvision UK. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to care coordination. Think about scenarios where you've had to manage multiple tasks under pressure – they love that stuff!
✨Tip Number 3
Show your passion for personalised care during interviews. Share examples of how you've gone above and beyond for clients or colleagues – it’ll make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Out of Hours Care Coordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Out of Hours Care Coordinator role. Highlight your relevant experience and skills that match the job description, especially your ability to manage rotas and handle emergencies.
Showcase Your Communication Skills: Since you'll be dealing with staff and clients over the phone, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively resolved an issue in the past.
Emphasise Flexibility and Multitasking: The role requires you to be responsive and flexible, so make sure to mention any experiences where you've successfully juggled multiple tasks or adapted to changing situations. This will show us you're ready for the fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at HealthVision UK Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Out of Hours Care Coordinator. Familiarise yourself with rota management, handling emergencies, and the importance of communication with both staff and clients. This will show that you're genuinely interested and prepared.
✨Showcase Your Multi-Tasking Skills
During the interview, be ready to discuss specific examples of how you've successfully managed multiple tasks under pressure. Highlight any experiences where you had to juggle various responsibilities, especially in a care or administrative setting, as this role demands flexibility and quick thinking.
✨Demonstrate Your People Skills
Since this role involves liaising with carers, clients, and social services, it's crucial to convey your ability to build effective working relationships. Share anecdotes that illustrate your communication skills and how you've handled difficult situations with empathy and professionalism.
✨Emphasise Your Commitment to Best Practices
Healthvision UK values dedication to quality care and compliance with standards. Be prepared to discuss how you stay updated on domiciliary care standards and your approach to ensuring best practices in your previous roles. This will align well with their vision for high-quality service delivery.