At a Glance
- Tasks: Own and optimise GTM operations, using AI to enhance healthcare access.
- Company: Join a fast-growing healthtech startup transforming NHS accessibility.
- Benefits: Enjoy homemade meals, paid volunteer days, and a learning budget.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on UK healthcare while developing your skills.
- Qualifications: 2+ years in revenue operations with strong data and AI skills.
The predicted salary is between 60750 - 74250 £ per year.
We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible. The world’s best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. Patient satisfaction is at an all-time low, and the biggest reason cited is lack of access. So we’re on a mission to fix it with technology that actually works.
We're building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI. We're developing critical national infrastructure. Today, 26% of GP practices in England use our patient registration software, while one in five GP practices in London use Bookable Search to help new patients find and book appointments seamlessly. Our latest product, Bookable Navigator, extends this vision by automatically booking appointments for existing patients.
We operate from within a working GP practice in East London. We're backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest-growing startup in the UK and 33rd fastest-growing in Europe.
Goal expectations
As our Founding GTM Operations, you’ll own the tooling and data that lets Healthtech-1 scale across the NHS. You’ll work closely across the GTM teams, deploy internal tooling with AI, turn Attio into our source of truth, and build an intelligent GTM motion on top. This is an IC role, not a people management role.
- Objective 1: Keep systems and data running at a high standard. You will own and maintain Attio (our CRM), including its infrastructure, workflows and data hygiene across accounts and products. You will also own all our GTM tooling (e.g. Aircall, Calendly, Granola) and keep them running and improving.
- Objective 2: Give the team and leadership clear visibility. You will build and maintain dashboards tracking company growth, cycle targets and product adoption. You will own reporting on practice numbers and growth trends.
- Objective 3: Enable the growth team to sell more. You will build and maintain quality lead lists for AEs. You will support AEs with operational queries, targets and tooling.
- Objective 4: Drive operational improvement. You will find and build automations and workflow improvements that save the team time.
This role is not for everyone
This is a high-ownership, high-expectation role. You'll be working in a fast-moving healthtech environment where accuracy, speed, and proactivity all matter at the same time.
You probably won't enjoy this role if you:
- Prefer to be told what to do over figuring out what to do
- Treat ops as a support function rather than a growth lever
- Aren't comfortable getting your hands dirty with data
- Are content to maintain the status quo rather than improve it
- Have never built things with AI
You will enjoy this role if you like owning systems end-to-end, building and deploying things with AI, and making the people around you more effective.
Required experience
- 2+ years in a revenue operations role in an early-stage startup, where you've owned systems, data and process improvement
- Experience with Attio (or similar CRMs like HubSpot, Salesforce)
Must-have traits
- Great with AI - you know how to leverage AI well, whilst thoroughly checking accuracy
- Detail oriented - you’re obsessed with the detail and CRM being the source of truth
- Love data - you can build dashboards, spot trends, and make data useful for decision-making
- Proactive problem solver - you don't wait for someone to flag a problem; you find it and fix it end-to-end.
- Bias to action - you ship improvements quickly rather than over-planning
- Team player - low ego, approachable and feedback-oriented; you get a kick from seeing the impact your work has on unlocking the sales team
- Clear communicator - you keep stakeholders informed without being chased
Desired traits
- Comfortable with data scraping, enrichment tools and light automation (e.g. Zapier, Make, scripts)
- Experience building dashboards and reports (e.g. Metabase, Looker, Google Sheets)
- Familiarity with sales tooling (Calendly, Aircall, or equivalents)
- Experience writing operational playbooks or onboarding materials
The hiring process (4 stages)
- Intro chat - with our Talent Partner, to learn more about each other
- CV & work experience deep dive - with our hiring manager, to understand your career journey
- An in-office work trial - work with the growth team on a real problem [half day, fully paid]
- Principles interview - with a Founder, to understand that our values align
A bit about us
We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. Our office is within a GP practice. This is our unfair advantage. We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office.
We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong.
Founding GTM Operations in London employer: Healthtech-1
Healthtech 1 is an exceptional employer, offering a dynamic startup environment where innovation thrives and every team member's contribution is valued. With a strong focus on employee growth, you will have the opportunity to lead impactful projects that shape the future of healthcare access across the NHS, all while collaborating closely with visionary cofounders. Our culture promotes collaboration, creativity, and a commitment to making a meaningful difference in the healthtech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Founding GTM Operations in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Healthtech-1.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Healthtech-1.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Healthtech-1, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Founding GTM Operations in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Healthtech-1.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Healthtech-1.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Healthtech-1. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Healthtech-1. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Healthtech-1
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Healthtech-1’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
