Junior Growth Specialist

Be your word: You'll be joining a focussed high growth team that have ambitions to help every single practice in the country, and won't stop until they do so. We're humble, low ego and care deeply about doing our life's best work. This will be a ride of a lifetime!

Let's make the NHS the most advanced healthcare system in the world. The world’s best healthcare, for free. It’s not a new idea, it’s called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works. We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But we've all read the headlines. It's under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need it most. The NHS is beautiful, but broken. The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that’s where we’re making a difference. We’re focused on relentlessly automating repetitive processes within the NHS. Our first product, Automated Registrations, is already used by 24% of GP practices in England. With this wedge in the market, we’re now building more powerful tech that unlocks access to healthcare for the entire nation.

The mission: to unlock access to healthcare by navigating patients to the right place, first time. We’re going to create a world where every appointment is transparent and bookable, starting in General Practice. We are hiring a Junior Growth Specialist to help us get in front of more practices. Your core focus will be on booking demos for our Senior Growth Specialists.

Responsibilities and role scope:

• You’ll be joining an ambitious sales team with prior experience at Monzo, Revolut, the Civil Service, the NHS, investment banking, consulting, and other VC-backed startups.
• We will train you to become a great sales person.
• Progression works across three dimensions:

• From booking demos to closing your own deals
• Closing bigger deals (larger average contract value)
• Selling more advanced products

This is a place to do your life’s best work!

Goal expectations:

Our mission is to unlock access to healthcare. You will contribute by increasing appointment supply. This is achieved through selling more products to more practices.

• Objective 1: book qualified demo calls with GP practices

• You understand in detail how a GP practice works and its key personas
• You communicate persuasively using storytelling and data
• You use a variety of outbound channels such as cold calling, email campaigns, LinkedIn, events, visits, referrals
• You execute outbound campaigns at high volume
• You represent the voice of Healthtech-1 and take deep care in every interaction

• You regularly meet with your AE and collaborate on work and improvements together
• You keep the CRM tidy and updated with great handover notes

Scope of the role:

• You fully own:

• Your demos booked target
• The quality, effectiveness and consistency of your outbound campaigns
• Improving your techniques and sharing your learnings

• Qualification and enrichment of your lead list
• Keeping the CRM tidy and updated
• Staying in sync with your AE
• Material creation for better outbound, e.g. fact sheets

• Relationships with existing users
• How our Growth Specialists (AE) deliver demos
• The way we invest in and deliver inbound campaigns

• Closing deals
• Onboarding
• Account management

Role attributes and process:

This role is not for everyone. This is a high-agency, high-expectation role in a fast-moving healthtech environment. You probably won’t enjoy this role if you:

• Prefer to be told what to do over figuring out what to do
• Need significant training and supervision to improve
• Aren't comfortable with honest feedback
• Don't want to constantly push your work rate

You will enjoy this role if you like owning your target and raising the bar around you.

30/60 day plan:

• By day 30: Train up, earn trust and get moving

• Learn the main concepts
• Practice personas
• Understand how a practice works
• Learn the NHS system
• Familiarise with our products
• Build empathy for the NHS through direct exposure
• Spend a week as a GP practice receptionist to understand our customer deeply
• Stretch goals, complete some admin!
• Present your Old World to the team
• Learn the healthtech-1 style, then develop your authentic style
• Watch a demo from each AE
• Watch 10 demos
• Listen to team mate’s cold calling (1 hour with each AE)
• Reflect, summarise and share your style with your manager

• By day 60: Full speed and consistent results

• 30 day activities are complete
• Use multiple channels to good effect. At least 5 of the following: cold calls, teams messages, emails, LinkedIn, in person events, referrals, in-person visits
• You can do some AE activities
• Can recite the demo; can complete 15 minute discovery calls

Must-have traits:

• Bias to action - fearless with getting on the phone, takes rejection well
• Storyteller - High quality and persuasive communicator internally and externally
• Outcome driven - focus on the big picture and business goals
• Coach-ability - strong internal communication, able to take on feedback and adjust plan
• Tech savvy - understand the stack; Attio etc.
• Team player - low personal ego, brings happy conflict, and improves ways of working
• Clear communicator - communicates appropriately for the setting (e.g. concise or detailed as needed)
• Hard working - will go above and beyond to unlock access to healthcare
• Personable and refreshing - can build a relationship with a spoon, puts people at ease, makes them happy
• Creative - looks beyond the past and present, looking for new high impact opportunities

Required experience:

• Some experience in sales or recruitment
• Evidence that you are a good communicator and can build relationships

The hiring process:

• Take home assessment (1 hour of work)
• 15min intro call
• 45min CV interview
• 1-day paid work trial at our offices
• Principles interview with the founders
• Offer and references!

A bit about us:

We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. Our office is within a GP practice. This is our unfair advantage. We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tue and Fri. Homemade breakfast and lunch are on the house every day when you’re in the office, ensuring you’re fuelled for success!

We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it.

Inclusive & Diverse by Design: We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members. We are proactive about building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin. We don’t just want people who fit in, we want them to fit together.

Compensation Range: £30K - £35K