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- Tasks: Design a seamless booking experience for NHS appointments and enhance patient engagement.
- Company: Join a pioneering healthtech startup transforming the NHS with innovative technology.
- Benefits: Enjoy paid volunteer days, learning budgets, and a supportive, collaborative culture.
- Why this job: Make a real difference in healthcare by simplifying access to NHS services.
- Qualifications: 4+ years of design experience with a passion for user research and data-driven decisions.
- Other info: Work in a diverse team with a 4-day in-office policy and exciting growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We’re on a mission to make NHS the most advanced healthcare system by building technology that works. Our first product, Automated Registrations, is used by 24% of GP practices. As the founding designer, you’ll simplify the complex of 220+ patient services into a seamless, bookable experience.
Mission
Unlock access to healthcare by making every NHS appointment transparent and bookable.
Goal Expectations
- Supply of appointments – design a practice‑facing experience that makes it easy to provide appointments and gives practices a sense of control.
- Demand for appointments – design a highly converting patient experience on bookable.health that builds trust.
- Market acceptance – create clarity so patients understand each decision point and retain higher than GP‑practice‑site bookings.
30/60/90 Day Plan
- By day 30 – Read up on NHS, spend a week in a GP reception, speak with 200+ bookable users, redesign one part of the booking flow and ship it.
- By day 60 – Ship two more improvements, create an end‑state unified patient experience, produce corresponding marketing content.
- By day 90 – Redesign the practice hub (settings, analytics), create a unified onboarding across all products, ensuring coherence and readiness for scale.
Must‑Have Traits
- Passionate about user research – love speaking to patients and practices.
- Expertise in accessible, mobile‑first design for low‑literacy, multi‑lingual patients.
- Data‑savvy – use analytics and A/B tests to iterate on design.
- Autonomous – drive design from metric to execution without constant instruction.
Desired Traits
- Flexible – multitask across UX/UI, branding, etc.
- Marketplace experience – understand supply‑demand trade‑offs and create compelling ads and landing pages.
- Clear communication – simple, understandable language.
- Founder‑or‑early‑stage background.
Required Experience
- 4+ years of design, taking products from concept to delivery in high‑quality organisations.
A Bit About Us
- All‑NHS staff inside a GP practice office; 4‑day in‑office policy with home baked breakfast and lunch.
- Growth cycles of 8 weeks – 1 research week, 7 execution weeks.
- Diverse team from over ten cultures and inclusive of all backgrounds.
- No private medical insurance – we support the NHS.
Benefits & Culture
- Paid volunteer days (2 per year).
- Learning budget and growth support.
- Health & fitness budget, generous sick leave, parental & fertility leave.
- Annual company holidays and social days.
- Transparent, high‑trust, collaborative environment.
Funding & Backers
- Accelerator and NHS Clinical Entrepreneur Program support.
- Winner of London Business School Healthtech Challenge, Innovate UK, Y Combinator (S23).
Founding Designer employer: Healthtech-1
Contact Detail:
Healthtech-1 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Founding Designer
✨Tip Number 1
Get to know the NHS inside out! Spend some time researching their services and talking to people who work in GP practices. This will not only help you understand the landscape but also show your genuine interest during interviews.
✨Tip Number 2
Show off your design skills by creating a mini project that simplifies a part of the booking process. Share it on your portfolio or even bring it up in interviews. It’s a great way to demonstrate your passion and expertise!
✨Tip Number 3
Network like a pro! Connect with current employees or others in the health tech space on LinkedIn. Ask them about their experiences and insights – it could give you an edge and maybe even a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Founding Designer
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for user research and healthcare design. Share experiences where you've engaged with users, especially in a healthcare context, to show you understand the importance of making NHS appointments accessible.
Highlight Your Experience: Make sure to detail your 4+ years of design experience. We want to know how you've taken products from concept to delivery, so share specific examples that demonstrate your expertise in high-quality organisations.
Keep It Clear and Simple: Remember, clear communication is key! Use simple, understandable language throughout your application. This not only reflects your design philosophy but also shows us you can communicate effectively with diverse audiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Healthtech-1
✨Know Your NHS Stuff
Before the interview, dive deep into understanding the NHS and its current challenges. Familiarise yourself with their services, especially the booking processes. This will show your passion for user research and your commitment to making healthcare more accessible.
✨Showcase Your Design Process
Be ready to discuss your design journey from concept to delivery. Prepare examples of past projects where you’ve simplified complex processes, especially in a healthcare or tech context. Highlight how you used data and user feedback to iterate on your designs.
✨Communicate Clearly
Since clear communication is key for this role, practice explaining your design ideas in simple terms. Use straightforward language to describe your thought process and how you would approach creating a seamless patient experience.
✨Demonstrate Flexibility
Prepare to discuss how you've multitasked across different design areas like UX/UI and branding. Share specific examples of how you adapted your skills to meet project demands, showcasing your ability to thrive in a fast-paced, early-stage environment.
