At a Glance
- Tasks: Onboard new customers and drive product adoption while solving real-world problems.
- Company: Join HealthTech 1, a dynamic startup transforming healthcare technology.
- Benefits: Make a visible impact, enjoy rapid growth, and work in a supportive team.
- Other info: Exciting opportunity for those passionate about tech and healthcare.
- Why this job: Be at the forefront of healthcare innovation and help shape customer success.
- Qualifications: 1+ years in customer-facing roles with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
At HealthTech 1, we’re transforming the way healthcare operates by building technology that helps clinics and healthcare providers work smarter, faster, and more efficiently. We’re now looking for a high-energy, commercially minded Customer Success Associate to help launch and scale our flagship products across the UK. This is not a traditional Customer Success role. You’ll sit at the centre of product adoption, customer growth, and operational execution, owning the most critical stage of the customer journey and helping turn early traction into long-term success.
If you thrive in fast-paced environments, enjoy solving problems, and want to play a key role in scaling a HealthTech startup, we’d love to hear from you.
What You’ll Be Responsible For:
- Customer Onboarding & Adoption
- Own onboarding for new customers from initial activation through to successful adoption.
- Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs.
- Drive early engagement and ensure customers are actively using the platform.
- Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes.
- Act as the primary point of contact during the early customer lifecycle.
- Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation.
- Product Launch & Growth
- Drive the successful rollout and scaling of new flagship products.
- Drive upsell opportunities across existing customers and contribute to wider growth targets.
- Identify and manage early adopter customers to ensure strong activation and retention.
- Troubleshoot customer issues in real-time to create a smooth and successful launch experience.
- Product Operations & Process Building
- Build and refine onboarding, support, and operational processes from scratch.
- Use AI tools and automation to improve onboarding, tracking, and internal workflows.
- Create scalable playbooks and documentation for future product rollouts.
- Track customer usage, feature adoption, and rollout performance.
- Customer Insights & Cross-Functional Collaboration
- Gather structured and unstructured customer feedback.
- Translate customer insights into actionable product and operational improvements.
- Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption.
- Identify recurring issues, feature gaps, and opportunities for optimisation.
What Success Looks Like in your first 3 months:
- Upsell target delivered on time, with strong activation among early adopters.
- A clear, repeatable onboarding playbook that did not exist before you joined.
- Product and engineering trust you as the voice of the customer.
- Retention and usage metrics are being tracked and showing early positive signals.
By Month 1: Get up to speed, start onboarding.
- Understand the product, the customer base, and where the biggest opportunities are.
- Map existing customers by upsell readiness and product fit.
- Shadow customer calls and get hands-on with all internal tools.
- Kick off first upsell conversations and launch initial onboardings.
- Identify and implement 3 quick wins to improve the onboarding experience.
By Month 2: Full upsell sprint - scale outreach and drive activation.
- Refine the upsell pitch based on what is working; cut what is not.
- Scale outreach using AI tooling to automate follow-ups and personalise at volume.
- Run structured feedback sessions and write first batch of product improvement tickets.
By Month 3: Target hit - now we build for what's next.
- Hit the target and make sure customers are using the product to its full potential.
- Audit the full customer journey and formalise onboarding and support processes.
- Set up dashboards and tracking for adoption, usage, and churn signals.
- Design a post-onboarding check-in cadence to maintain engagement.
- Deliver a retrospective: what worked, what did not, and what comes next.
About You:
- 1+ years experience in a customer-facing, operational, commercial, or startup environment.
- Excellent communication skills with confidence running calls and building rapport quickly.
- Commercially minded with the ability to connect product usage to customer value and outcomes.
- Highly organised and comfortable managing multiple customers and priorities simultaneously.
- Energised by fast-paced environments and excited by solving problems.
- Proactive, adaptable, and willing to operate as a generalist where needed.
- Interested in AI, operational efficiency, and helping build scalable systems.
- Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth.
- Passionate about improving healthcare through technology.
Why Join HealthTech 1?
You’ll join an ambitious team working on meaningful problems within healthcare, with the opportunity to make a visible impact from day one. This is a role for someone who wants ownership, variety, and rapid growth in a startup environment. Full job description and benefits for this role is available on application on our website.
Customer Success Associate employer: Healthtech 1
At HealthTech 1, we pride ourselves on fostering a dynamic and innovative work culture that empowers our employees to make a real difference in the healthcare sector. As a Customer Success Associate, you'll enjoy a fast-paced environment with ample opportunities for personal and professional growth, while collaborating closely with cross-functional teams to drive impactful product adoption. Our commitment to employee development, coupled with the chance to work on meaningful projects from day one, makes us an exceptional employer for those looking to thrive in a startup atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Associate
✨Tip Number 1
Get to know the company inside out! Research HealthTech 1, their products, and their mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to customer success. Think about how you can demonstrate your problem-solving skills and adaptability in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Success Associate
Some tips for your application 🫡
Show Your Passion for HealthTech:When writing your application, let your enthusiasm for healthcare technology shine through. We want to see how you connect with our mission and how you can contribute to transforming the way healthcare operates.
Tailor Your Experience:Make sure to highlight relevant experiences that align with the Customer Success Associate role. We’re looking for examples of how you've successfully onboarded customers or driven product adoption in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for this fast-paced environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at Healthtech 1
✨Know the Product Inside Out
Before your interview, make sure you understand HealthTech 1's products and how they benefit customers. Familiarise yourself with their features and think about how you can demonstrate measurable ROI for clients. This will show your enthusiasm and readiness to drive product adoption.
✨Prepare for Consultative Conversations
Since this role involves leading consultative onboarding calls, practice how you would engage with customers. Think about questions you could ask to uncover their needs and how you can tailor your approach to ensure successful adoption. Role-playing with a friend can help you feel more confident.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific examples of how you've solved customer issues in the past. Highlight your ability to troubleshoot and create smooth experiences during product launches. This will demonstrate that you're proactive and adaptable, which are key traits for this fast-paced environment.
✨Emphasise Collaboration and Feedback
Talk about your experience working cross-functionally and how you've gathered customer insights to improve processes. Mention any tools or methods you've used to track customer feedback and how you’ve translated that into actionable improvements. This will show that you can be the voice of the customer within the team.
