At a Glance
- Tasks: Join us in transforming NHS access through innovative technology and customer engagement.
- Company: A fast-growing startup backed by Y Combinator, focused on improving healthcare accessibility.
- Benefits: Generous salary, paid volunteer days, learning budget, and wellness support.
- Other info: Inclusive culture with diverse perspectives and opportunities for personal growth.
- Why this job: Make a real difference in healthcare while developing your career in a dynamic environment.
- Qualifications: 1+ years in customer-facing roles, excellent communication, and a passion for tech and healthcare.
The predicted salary is between 45000 - 45000 £ per year.
We're unlocking access to the NHS, because healthcare is not truly free until it's truly accessible
The world’s best healthcare, for free.
It's not a new idea, it's called the NHS.
But the largest healthcare provider is fundamentally broken.
Patient satisfaction is at an all time low, and the biggest reason cited is lack of access.
So we’re on a mission to fix it with technology that actually works.
We’re building the front door of UK healthcare, creating a future where one billion NHS appointments are transparent and instantly bookable, and patients are guided to the right service first time using AI.
We operate from within a working GP practice in East London.
We’re backed by Y Combinator, Innovate UK and the NHS Clinical Entrepreneur Programme, and were previously ranked the 8th fastest‑growing startup in the UK and 33rd fastest‑growing in Europe.
The role
This is not a traditional Customer Success role.
You’ll sit at the centre of product adoption, customer growth, and operational execution, owning the most critical stage of the customer journey and helping turn early traction into long‑term success.
- Office Location: Stratford (E. London) – 4 days onsite & 1 day WFH
- Customer Onboarding & Adoption
- Own onboarding for new customers from initial activation through to successful adoption
- Lead consultative onboarding calls via video and phone, focused on customer outcomes rather than simple product walkthroughs
- Drive early engagement and ensure customers are actively using the platform
- Demonstrate measurable ROI within the first 90 days through improved workflows, adoption, and customer outcomes
- Act as the primary point of contact during the early customer lifecycle
- Tailor onboarding approaches based on customer needs while balancing efficiency and personalisation
- Product Launch & Growth
- Drive the successful rollout and scaling of new flagship products
- Drive upsell opportunities across existing customers and contribute to wider growth targets
- Identify and manage early adopter customers to ensure strong activation and retention
- Troubleshoot customer issues in real‑time to create a smooth and successful launch experience
- Product Operations & Process Building
- Build and refine onboarding, support, and operational processes from scratch
- Use AI tools and automation to improve onboarding, tracking, and internal workflows
- Create scalable playbooks and documentation for future product rollouts
- Track customer usage, feature adoption, and rollout performance
- Customer Insights & Cross‑Functional Collaboration
- Gather structured and unstructured customer feedback
- Translate customer insights into actionable product and operational improvements
- Work closely with Product, Engineering, Sales, and Account Management teams to improve customer experience and drive adoption
- Identify recurring issues, feature gaps, and opportunities for optimisation
- What Success Looks Like in your first 3 months
- Upsell target delivered on time, with strong activation among early adopters
- A clear, repeatable onboarding playbook that did not exist before you joined
- Product and engineering trust you as the voice of the customer
- Retention and usage metrics are being tracked and showing early positive signals
- By Month 1: Get up to speed, start onboarding
- Understand the product, the customer base, and where the biggest opportunities are
- Map existing customers by upsell readiness and product fit
- Shadow customer calls and get hands‑on with all internal tools
- Kick off first upsell conversations and launch initial onboardings
- Identify and implement 3 quick wins to improve the onboarding experience
- By Month 2: Full upsell sprint – scale outreach and drive activation
- Refine the upsell pitch based on what is working; cut what is not
- Scale outreach using AI tooling to automate follow‑ups and personalise at volume
- Run structured feedback sessions and write first batch of product improvement tickets
- By Month 3: Target hit – now build for what's next
- Hit the target and make sure customers are using the product to its full potential
- Audit the full customer journey and formalise onboarding and support processes
- Set up dashboards and tracking for adoption, usage, and churn signals
- Design a post‑onboarding check‑in cadence to maintain engagement
- Deliver a retrospective: what worked, what did not, and what comes next
About You
- 1+ years experience in a customer‑facing, operational, commercial, or startup environment
- Excellent communication skills with confidence running calls and building rapport quickly
- Commercially minded with the ability to connect product usage to customer value and outcomes
- Highly organised and comfortable managing multiple customers and priorities simultaneously
- Energised by fast‑paced environments and excited by solving problems
- Proactive, adaptable, and willing to operate as a generalist where needed
- Interested in AI, operational efficiency, and helping build scalable systems
- Ambitious and motivated to grow quickly within Customer Success, Operations, or Growth
- Passionate about improving healthcare through technology
Benefits
- Paid volunteer days – two paid days off per year to give back to your mission of choice
- Every 8 weeks we take a day off to socialise as a team (approximately six working days a year)
- Learning budget of £250 annually
- Healthy and fitness budget of £60 per month
- Additional paid leave for meditation or mental health purposes
- Tooling support – choice of operating systems and additional tools needed to do your best work
- Generous sick leave policy including additional days for mental health leave
- Annual holiday together – one year we holiday together, destination chosen by popular vote
- No private medical insurance, supporting the NHS
- Parental leave – statutory and additional SMP after probation, with childcare contribution up to £9,000
- Fertility leave – extra 5 days off per year for fertility treatment
- Pension – standard 3% employer contribution, employees auto‑contribute 5% of salary
- Local living benefit – one‑off benefit to support living closer to the office (£5,000 within 30‑minute walk, £2,500 by bike)
- Expense allowance for late‑night or early‑morning travel
- Inclusive & Diverse by Design
We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds.
Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members.
We want everyone in our team to know that they belong.
We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin – essentially every type of diversity.
We don’t just want people who fit in, we want them to fit together.
We're active in continually improving the way we make this happen.
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Special Projects Associate in London employer: Healthtech-1 Ltd
Healthtech 1 LTD is an exceptional employer that fosters a collaborative and innovative work culture, perfect for those passionate about making a difference in the healthcare sector. With a hybrid office base in Stratford, East London, employees enjoy flexible working arrangements, comprehensive training programmes, and ample opportunities for professional growth, all while contributing to impactful projects that enhance NHS services.
StudySmarter Expert Advice🤫
We think this is how you could land Special Projects Associate in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Healthtech-1 Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Healthtech-1 Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Healthtech-1 Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Special Projects Associate in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Healthtech-1 Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Healthtech-1 Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Healthtech-1 Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Healthtech-1 Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Healthtech-1 Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Healthtech-1 Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
