Founding Designer in London

Let's make the NHS the most advanced healthcare system in the world. The world's best healthcare, for free. It's not a new idea, it's called the NHS. But the largest healthcare provider is fundamentally broken. So we're on a mission to fix it with technology that actually works.

We love the NHS because it's accessible to all, free at the point of delivery and employs millions up and down the UK. But we've all read the headlines. It's under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. Which means longer wait times, fewer appointments and lower quality care for the people who need it most. The NHS is beautiful, but broken.

The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that's where we're making a difference.

We're focused on relentlessly automating repetitive processes within the NHS. And we've had great early success. Our first product, Automated Registrations, is already used by 24% of GP practices in England. With this wedge in the market, we're now building more powerful tech that unlocks access to healthcare for the entire nation. Check out bookable.health for a sneak peek.

Our Principles

• Simplify the complex
• Trust in radical truth and transparency
• Obsess over the quality of your craft
• Be an owner
• Be both a teacher and a student
• Amplify others
• Find the fun

The mission

We have an ambitious mission: to unlock access to healthcare by making every appointment in the NHS transparent and bookable. We are hiring a founding designer to simplify the complexity of 220+ different patient services each with their own exclusion criteria, into a seamless care navigation experience loved by everyone. Think early Airbnb, Uber or Doctolib design, sprinkled with AI. As our first designer you'll work cross-functionally, and report directly to Raj (co-founder).

Goal expectations

The North Star the entire company is shooting for is Weekly Appointments Booked (WAB). Our first step in building a universal appointment booking platform, is by unlocking access to GP practices. To win we'll need:

• Supply of appointments: You'll design a practice facing experience that makes it easy to provide appointments whilst feeling in control. Goal: Practices don't forget to provide appointments, practices feel in control of appointments.
• Demand for appointments: You'll design highly converting experience that patients love and trust on bookable.health. We create trust by working within and at a times evolving NHS style guidelines. Goal: Focus on website visit to booking conversion rate.
• Market acceptance: Your designs will create clarity. Care navigation decisions are consequential and it is imperative that patients understand what's happening to them as they use bookable.health — patient confusion is a constant battle that should be fought in every design decision. Goal: Retention for patients who use Bookable is greater than patients who register via the GP practice's website.

Your 30 / 60 / 90 day plan

By day 30: Move the needle. Read up on the NHS. Spend a week as a GP practice reception to understand what patients want and need. Speak with over 200+ patients that have used bookable to understand how patients experience our products. You've discovered things about our users we don't know yet. Redesign one part of the booking flow and shipped it. Outcome: You've made thoughtful choice about which part of the funnel to improve, shipped your first experiment, analysed the data and developed a new design.

By day 60: Paint the vision. Ship 2 more changes that improve the experience of the patient. Using your insights, create end-state design that unifies the new patient and existing patient booking experience. Produce content for patient marketing that match the new experience and resonate with patients. Outcome: Product teams are aligned towards the end state.

90 days: Simplify the practice experience. Redesign the practice hub including settings and analytics. Create a unified onboarding experience across Bookable, Registrations, Navigation, and Capacity. Outcome: The whole product ecosystem feels coherent, modern, and ready for scale.

Must have traits

• You love speaking to patients and practices for insights: Talking to users isn't a chore, it's something you view as essential to designing something people want.
• You understand how to build accessible mobile-first designs: We want you to come with knowledge of how to design for low literacy, multi-lingual and diverse patients.
• You're good with data: Using our analytics you are able to understand and create relevant experiments to create better design. Able to understand A/B tests.
• You're autonomous: You don't need to be told what to do. You can be given a metric like conversion, and do the user research and data analysis to iterate towards an improved design.

Desired traits

• You're flexible: As our first designer you'll need to be able to multi-task and context switch between design, UX/UI, branding etc.
• You have experience building marketplaces: You get the trade offs between supply, demand and market acceptance, you know how to create compelling ads, a variety of highly converting and SEO optimised landing pages.
• You care about words too: You believe in simple understandable language.
• You've been a founder before or have worked in early stage startups.

Required experience

• 4+ years of design experience taking products from idea to delivery at a high-quality product organisation.

A bit about us

We're all NHS staff. We're inside-outsiders. Trusted with one of the biggest datasets in the world. Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.

4 days in the office. We highly prioritise in person communication and expect a minimum of 4 days in the office. Our anchor days are Mon, Tues and Fri; and our flex days are Wed or Thurs. Homemade breakfast and lunch are on the house every day when you're in the office, ensuring you're fuelled for success!

We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it.

We're highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we're very collaborative by nature. Two heads are often better than one, and we frequently lean on each other to solve problems together.

We're backed by industry leaders. We're on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

An opportunity for real upside

• Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.
• Every 8 weeks we take a day off to socialise as a team. In the past we've hiked box hill, raved at All Points East and spent one rainy day at Thorpe park. This works out as 6 working days a year.
• Learning budget and time - we care about this; this is flexible and based on need but everyone will receive a yearly allocation towards their continual growth.
• Health and fitness budget of £60 per month.
• Tooling; You'll have your choice of operating systems and any additional tools you need to do your best work (e.g. keyboard, additional monitors, mouse etc). If you're on our Engineering teams you'll receive the latest MacBook Pro and our Growth & Ops teams receives a MacBook Air.
• We know health and family come first which is why we have a generous sick leave policy with additional days that can be taken for mental health leave.
• We prioritise time outside of work to bond, once a year we'll holiday together! Destination chosen by popular vote.
• No private medical insurance, because we believe in the NHS and we are here to improve it!
• Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you've been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks. This will improve over time.
• Fertility leave. We understand how difficult a fertility journey can be. This is why we give an extra 5 days off per year if you or your partner are going through fertility treatment.
• Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary. We use Nest as our provider.

Inclusive & Diverse by Design

We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong. We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity. We don't just want people who fit in, we want them to fit together. We're active in continually improving the way we make this happen.