Junior Growth Specialist

Let’s make the NHS the most advanced healthcare system in the world. The world’s best healthcare, for free. It’s not a new idea, it’s called the NHS. But the largest healthcare provider is fundamentally broken. So we’re on a mission to fix it with technology that actually works.

We love the NHS because it’s accessible to all, free at the point of delivery and employs millions up and down the UK. But it’s under intense pressure with rising costs, GP strikes, budget uncertainty and an ageing population. This means longer wait times, fewer appointments and lower quality care for the people who need it most. The NHS is beautiful, but broken.

The largest cost (£66bn+) is staff, who spend a ridiculous amount of time on mundane admin. 35% of NHS staff are employed to complete administrative work all day, every day. And that’s where we’re making a difference.

We’re focused on relentlessly automating repetitive processes within the NHS. Our first product, Automated Registrations, is already used by 24% of GP practices in England. With this wedge in the market, we’re now building more powerful tech that unlocks access to healthcare for the entire nation.

Our Principles

• Care deeply
• Work hard
• Be your word
• Trust in radical truth and transparency
• Do your life’s best work
• Find the fun

Read more about our principles in the Healthtech-1 Handbook.

The mission

We have an ambitious mission: to unlock access to healthcare by navigating patients to the right place, first time. We’re going to create a world where every appointment is transparent and bookable, starting in General Practice.

We are hiring a Junior Growth Specialist to help us get in front of more practices. Your core focus will be on booking demos for our Senior Growth Specialists. You’ll be joining an ambitious sales team with prior experience at Monzo, Revolut, the Civil Service, the NHS, investment banking, consulting, and other VC-backed startups. We will train you to become a great sales person.

Goal expectations

Our mission is to unlock access to healthcare. You will contribute by increasing appointment supply. This is achieved through selling more products to more practices.

Objective 1: book qualified demo calls with GP practices

• You understand in detail how a GP practice works and its key personas
• You communicate persuasively using storytelling and data
• You use a variety of outbound channels such as cold calling, email campaigns, LinkedIn, events, visits, referrals
• You execute outbound campaigns at high volume
• You represent the voice of Healthtech-1 and take deep care in every interaction

Objective 2: create great handover moments for your AE

• You regularly meet with your AE and collaborate on work and improvements together
• You keep the CRM tidy and updated with great handover notes

Scope of the role

You fully own:

• Your demos booked target
• The quality, effectiveness and consistency of your outbound campaigns
• Improving your techniques and sharing your learnings

You co-own:

• Qualification and enrichment of your lead list
• Keeping the CRM tidy and updated
• Staying in sync with your AE
• Material creation for better outbound, e.g. fact sheets

You influence (but do not own):

• Relationships with existing users
• How our Growth Specialists (AE) deliver demos
• The way we invest in and deliver inbound campaigns

You do not own:

• Closing deals
• Onboarding
• Account management

This role is not for everyone

This is a high-agency, high-expectation role in a fast-moving healthtech environment. You probably won’t enjoy this role if you:

• Prefer to be told what to do over figuring out what to do
• Need significant training and supervision to improve
• Aren’t comfortable with honest feedback
• Don’t want to constantly push your work rate

You will enjoy this role if you like owning your target and raising the bar around you.

You’ll be joining a focussed high growth team that have ambitions to help every single practice in the country, and won’t stop until they do so. We’re humble, low ego and care deeply about doing our life’s best work.

30/60 day plan

By day 30: Train up, earn trust and get moving

• Learn the main concepts
• Practice personas
• Understand how a practice works
• Learn the NHS system
• Familiarise with our products
• Build empathy for the NHS through direct exposure
• Spend a week as a GP practice receptionist to understand our customer deeply
• Stretch goals, complete some admin!
• Present your Old World to the team
• Learn the healthtech-1 style, then develop your authentic style
• Watch a demo from each AE
• Watch 10 demos
• Listen to team mate’s cold calling (1 hour with each AE)
• Reflect, summarise and share your style with your manager

Weekly KPIs:

• 200 touch-points, using at least 3 channels
• 10 demos booked
• Proactively report on campaign efficacy (activity, conversion, results)
• Do Not Attends (DNA) < 75%

By day 60: Full speed and consistent results

• 30 day activities are complete
• Use multiple channels to good effect. At least 5 of the following: cold calls, teams messages, emails, LinkedIn, in person events, referrals, in-person visits
• You can do some AE activities
• Can recite the demo
• Can complete 15 minute discovery calls

Weekly KPIs:

• 250 touch-points (calls, emails, visits)
• 15 demos booked
• Proactively report on campaign efficacy (activity, conversion, results)
• Do Not Attends (DNA) < 85%

Must-have traits

• Bias to action - fearless with getting on the phone, takes rejection well
• Storyteller - High quality and persuasive communicator
• Outcome driven - focus on the big picture and business goals
• Coach-ability - strong internal communication, able to take on feedback and adjust plan
• Tech savvy - understand the stack; Attio etc
• Team player - low personal ego, brings happy conflict, and improves ways of working
• Clear communicator - communicates appropriately for the setting
• Hard working - will go above and beyond to unlock access to healthcare
• Personable and refreshing - can build a relationship with anyone
• Creative - looks for new high impact opportunities

Required experience

• Some experience in sales or recruitment
• Evidence that you are a good communicator and can build relationships

The hiring process

• Take home assessment (1 hour of work)
• 15min intro call
• 45min CV interview
• 1-day paid work trial at our offices
• Principles interview with the founders
• Offer and references!

A bit about us

We’re all NHS staff. We’re inside-outsiders. Trusted with one of the biggest datasets in the world. Our office is within a GP practice. This is our unfair advantage. Got a question? Pop down the corridor. Want to learn how your work affects real patients? Pop downstairs to reception.

3-5 days in the office, depending on your team and the company schedule. We highly prioritise in-person communication and prefer candidates who want to work 4+ days a week in the office. Our anchor days are Mon, Tues and Fri. Homemade breakfast and lunch are on the house every day when you’re in the office.

We work in growth cycles. Every 8 weeks we do the same set of activities. 1 week outside of Business-as-Usual to research, strategise, plan our work. 7 weeks to knuckle down and deliver it.

We’re highly collaborative. One of the benefits of a high trust team is we often work autonomously, but as a team we’re very collaborative by nature.

We’re backed by industry leaders. We’re on the DigitalHealth.London Accelerator, backed by the NHS Clinical Entrepreneur Program, winners of the London Business School Healthtech Challenge, Innovate UK, and Y Combinator (S23).

An opportunity for real upside

• Paid volunteer days. We offer an additional 2 paid days off per year where you can give back to your mission of choice.
• Every 8 weeks we take a day off to socialise as a team.
• Learning budget of £250 annually and time off to spend it.
• Health and fitness budget of £60 per month.
• An additional 7 days of paid leave is available if you want to take time to learn how to meditate.
• Tooling; You’ll have your choice of operating systems and any additional tools you need to do your best work.
• Generous sick leave policy with additional days for mental health leave.
• We prioritise time outside of work to bond, once a year we’ll holiday together!
• No private medical insurance, because we believe in the NHS and we are here to improve it!
• Parental leave: Post passing probation it is: statutory - 6 weeks 90% pay then, SMP for 33 weeks; if you’ve been an employee for a year: 12 weeks 100% pay then, SMP for 27 weeks; and if you have been here for 2 years: 18 weeks 100% pay then, SMP for 21 weeks.
• Fertility leave. We give an extra 5 days off per year if you or your partner are going through fertility treatment.
• Pension - We operate a standard 3% employer contribution and employees auto-contribute 5% of their salary.
• Local living benefit - A one-off benefit to support living closer to the office.
• If you choose to work late in the office, you can expense dinner after 7pm and an Uber home after 9pm.

And of course, an adventure of a lifetime!

Inclusive & Diverse by Design

We care about building a product that is loved and a culture that is rich in perspectives, experiences, and backgrounds. Our team represents more than ten different cultures. We come together every lunch time for a home cooked meal, rotated among team members! We want everyone in our team to know that they belong.

We are purposeful about this and are proactively building a company that is inclusive of all people; from race, religion, sex, sexual orientation, gender identity, age, neurodiversity, disability, colour, and national origin - essentially every type of diversity.

We don’t just want people who fit in, we want them to fit together. We’re active in continually improving the way we make this happen.