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- Tasks: Lead quality assurance efforts to ensure patient safety and medication compliance.
- Company: HealthNet Homecare, dedicated to improving patients' lives through exceptional homecare services.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training opportunities.
- Why this job: Make a real difference in patients' lives while working in a supportive and caring environment.
- Qualifications: GPhC registration as a Pharmacy Technician and experience in healthcare or pharmacy roles.
- Other info: Join a dynamic team with excellent career growth and development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 240,000 patients across numerous therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.
We are recruiting for a Quality Assurance Lead to join our Quality Department. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help make a difference to patients’ everyday lives, then this is the opportunity for you!
Main ResponsibilitiesThe Quality Assurance Lead will manage Product Quality Issues (PQIs), work in partnership with Market Authorisation Holders and the NHS, support medication safety, and help ensure the highest standards of patient care and regulatory compliance across our homecare services. You will have strong communication skills, a passion for quality and patient safety, and significant experience in patient counseling.
Product Quality Issue Management- Lead in the management of PQIs
- Ensure accurate patient records are maintained
- Ensure robust communication with Marketing Authorisation Holders (MAHs) and the NHS
- Troubleshoot product/device issues and escalate as needed
- Maintain the PQI mailbox and ensure timely case progression
- Manage product requests, safe storage, tracking, and returns to MAHs
- Work with all stakeholders to ensure appropriate reimbursement
- Develop PQI standard operating procedures, job aids, and work instructions
- Liaise with MAHs regarding product investigations and follow-up
- Prepare PQI data and reporting for internal teams, NHS, pharmaceutical clients, and finance
- Support finance in handling invoice disputes
- Support HealthNet’s pharmacy and nursing teams in their assessment of PQIs to determine if likely product or training issue
- Contact patients to discuss the reported issue and provide clear, accurate advice on medication usage, dosage, storage, and administration
- Support patients with adherence strategies and answer medication-related queries
- Support the pharmacovigilance team in responding to adverse events and medicine information queries
- Conduct medication reconciliation and home stock checks to support PQI management
- Support training of HealthNet staff about PQIs and pharmacovigilance reporting
- Maintain and update SOPs
- Support ongoing audit readiness across HealthNet quality processes
- Ensure PQI management complies with GDP, ISO 9001, GPhC, CQC, NHS, and client requirements
- Maintain accurate documentation within CRM and quality systems
- Support internal/external audits with evidence and process oversight
- Collaborate with the pharmacovigilance team on product-related safety events
- Represent the quality assurance team in client meetings regarding compliance, PQIs, and product returns
- Work with the logistics team and their affiliates, nurses, pharmacists, and Patient Support teams to maintain patient safety
- Support continuous improvement initiatives related to PQIs
- Knowledge of medication safety and patient counselling
- Experience in pharmacy, healthcare, homecare, or regulated environments (essential)
- Experience in patient-facing roles (essential)
- Familiarity with PQIs, pharmacovigilance, or quality systems (desirable)
- Previous experience in a management role (desirable)
- Ability to prioritise time efficiently, excellent problem-solving skills, and adaptability to change
- Capable of working independently and willing to take initiative when discrepancies are found
- Good computer skills, including MS Office suite and ability to learn new programs
- GPhC registration as a Pharmacy Technician (essential)
- Science or healthcare degree (desirable)
- Project management: 2 years (desirable)
- Strong verbal and written communication skills
- Self-motivated, dedicated, with a committed approach
- Good problem-solving and planning skills
- Ability to multitask whilst working under pressure
- Flexible, proactive, resourceful, and efficient
- Team player and supportive of others
- Excellent IT and data management skills
- Resilient and adaptable
- Planning and Organising
- Teamwork and Leadership
- Motivation and Commitment
- Decision Making
- Delivering results
- Communication
- Problem Solving
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Employee Assistance Programme including 24/7 access to remote GP appointments
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Perks and benefits via Perkbox
- Long service awards
Please note: Due to a high volume of applications, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will be in touch shortly.
Quality Assurance Lead in Swadlincote employer: Healthnethomecare
Contact Detail:
Healthnethomecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Lead in Swadlincote
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and quality assurance sectors. Attend industry events or webinars, and don’t be shy about asking for informational interviews. You never know who might have a lead on your dream job!
✨Tip Number 2
Prepare for those interviews! Research HealthNet Homecare thoroughly—know their mission, values, and recent news. Tailor your answers to show how your experience aligns with their goals, especially around patient safety and quality assurance.
✨Tip Number 3
Showcase your passion for patient care! During interviews, share specific examples of how you've made a difference in previous roles. Highlight your problem-solving skills and adaptability, as these are key in managing product quality issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the HealthNet team. Let’s get you that Quality Assurance Lead role!
We think you need these skills to ace Quality Assurance Lead in Swadlincote
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in quality assurance and patient safety. We want to see how your skills align with our mission at HealthNet!
Show Your Passion: Let your enthusiasm for improving patient care shine through in your application. We’re looking for someone who genuinely cares about making a difference in patients' lives, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to describe your experiences and achievements, as we appreciate clarity and directness.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Quality Assurance Lead role!
How to prepare for a job interview at Healthnethomecare
✨Know Your PQIs
Make sure you understand Product Quality Issues (PQIs) inside out. Familiarise yourself with common issues, how they are managed, and the importance of accurate patient records. This knowledge will show your commitment to quality and patient safety.
✨Showcase Your Communication Skills
As a Quality Assurance Lead, strong communication is key. Prepare examples of how you've effectively communicated with stakeholders in the past, especially in patient-facing roles. Highlight your ability to provide clear advice and support to patients regarding medication.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled challenges in a healthcare or regulated environment. Think about how you prioritised tasks and adapted to changes, as these skills are crucial for managing PQIs and ensuring patient safety.
✨Align with HealthNet's Mission
Research HealthNet Homecare’s mission and values. Be prepared to express why you’re passionate about making a difference in patients' lives and how your personal values align with theirs. This connection can set you apart from other candidates.
