At a Glance
- Tasks: Lead IT functions and manage helpdesk operations to enhance patient care.
- Company: HealthNet Homecare, a leader in accessible homecare services.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Join a compassionate team dedicated to improving healthcare accessibility.
- Why this job: Make a real difference in patients' lives while developing your IT management skills.
- Qualifications: 5+ years in IT management with strong technical and leadership skills.
The predicted salary is between 37900 - 44500 £ per year.
Health Net Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes.
From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.
Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions.
Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.
We are currently looking for an IT Manager to join our IT Department.
If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.
Main Responsibilities
To contribute to the growth and success of the Company through building and leading of IT functions, helpdesk and personnel associated.
Accountability for financial and budgetary planning and spend to support end user requirements and helpdesk staff (4 in number).
Technical escalation point for 3rd line maintenance and delivery, including security, maintenance and updates across an Azure estate.
A quality driver in the delivery of the helpdesk function and its requirement to deliver an ITIL based, robust, efficient service to the end users.
Ticket management, distribution and reporting.
Regulatory compliances are executed and always maintained both individually and within the team.
Maintaining and enhancing training and development needs and progression tracks for all reports.
Demonstrable flexibility within the role for adhoc requests and requirements based on business priority and need.
Flexibility for on‑call working at weekends.
- Manage and lead the helpdesk function within an ITIL framework
- Escalation point to include knowledge and understanding of cloud hosted (Azure) infrastructure, applications, security, architecture, system validation.
- Maintain / comply with relevant regulatory registrations, including but not limited to ICO, GDPR, MHRA.
- 3rd party vendor assessment and future management
- Ensure that all line reports are trained and competent to deliver the services safely and effectively at all times.
- In conjunction with the Head of IT, develop budgets and ensure delivery within financial targets.
- Identify and implement strategies to improve the quality and efficiency of services, whilst always maintaining or enhancing patient safety and experience.
- Build, maintain and develop relationships with key internal stakeholders and manage and report on third‑party vendors and suppliers.
What experience and skills are we looking for?
- Experience of project management and outsourced development.
- Technical capability for 3rd line support, management and technical knowledge within an Azure estate and/or Fortinet firewalls and security requirements.
- Excellent written and verbal communication skills.
- Minimum 5 years in an IT management role.
- Ability to mentor and train all line reports.
Qualifications
- Formal IT or management qualification.
- 5+ Years experience managing personnel as a technical lead and mentor.
- Microsoft Certified: Azure Administration Associate (Desirable).
- Fortinet certified (Desirable).
- Prince2, APM (Desirable).
- Personal Skills & Qualities
- Ability to develop and sustain a professional team by showing mutual respect, honour and integrity.
- Strong professional image and personal credibility.
- Well‑honed communication skills with a flexible approach.
- Strong coaching skills; capable of building, developing and motivating an operational team and maintaining a positive working environment.
- To be proactive and motivated responding positively to new challenges.
- Ability to interpret and work to KPI’s and company wide objectives.
- Strong IT skills to use systems and processes to drive operational efficiencies and compliance with contractual and business requirements.
- Key Competencies
- Time Management and organisational skills
- Teamwork and Leadership
- Motivation and Commitment
- Decision Making and Delivering results
- Communication
- Problem Solving
- Flexible working
What we offer
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Professional registration fees paid
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Eyecare Vouchers
- Perks and benefits via Perkbox
- Long service awards.
If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.
Please note
Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.
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IT Manager in Swadlincote employer: Healthnethomecare
HealthNet Homecare is an exceptional employer that prioritises the well-being of both its patients and staff. With a strong commitment to professional development, our team members enjoy ongoing training opportunities and a supportive work culture that values collaboration and innovation. Located in Newcastle upon Tyne, we offer a unique chance to make a meaningful impact in the community while enjoying the benefits of a competitive salary and car allowance for travel.
StudySmarter Expert Advice🤫
We think this is how you could land IT Manager in Swadlincote
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Healthnethomecare values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Healthnethomecare might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Healthnethomecare!
✨Direct Apply to Healthnethomecare
Let's not forget to apply directly through the Healthnethomecare website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Manager in Swadlincote
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Healthnethomecare.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Healthnethomecare. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Healthnethomecare
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
