At a Glance
- Tasks: Support patients with their healthcare needs and manage medication deliveries.
- Company: HealthNet Homecare, dedicated to improving patient lives through homecare services.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Join a supportive team with opportunities for growth and development.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Customer service skills and a passion for helping others.
Patient Support Advisor - Swadlincote (Part-Time)
HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.
Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.
We are looking for a Part-TimePatient Support Advisorto join our busy Patient Support team in providing professional services to our clients, patients and healthcare providers.
If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients’ everyday lives, then this is the opportunity for you!
We are looking for individuals with excellent customer service skills to enable us to deliver a high quality, patient experience! As a Patient Support Advisor, as the first line point of contact for all of our patients to create a Homecare solution in an open, transparent and collaborative manner.
Main Responsibilities:
- To follow and promote relevant Company policy and procedure to ensure patient safety at all times.
- Answering incoming calls, supporting with customer enquiries and complaints to ensure accurate information is taken, recorded and passed on to relevant parties.
- Make outbound calls to patients to book in their medical deliveries
- Administration of internal communication system, such as updating of contact lists, ensuring email address groups are correct/updated and distribution of documents as required/directed.
- To maintain documentation filing systems within the department.
- Ensure prescriptions are received in a timely manner complying with patient confidentially and data protection protocols.
- To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
- To contribute to HealthNet\'s commitment to continuously improve by forwarding your suggestions to appropriate persons.
- Proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.
What experience and skills are we looking for?
- Previous experience within a contact centre role is desirable.
- Experience in resolving customer issues in a professional manner
- Strong written and verbal communication skills
- Experience in delivering strong Customer Service in a previous role.
Qualifications?
- Qualifications in Customer Service or similar preferred but not essential.
- Efficient and polite communication skills
- Ability to construct professional written communications.
- Can work in a timely manner complying with patient confidentiality and data protection protocols
- Good verbal and written communication skills
- High level of accuracy and attention to detail
- Computer Literacy
What we offer:
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Perks and benefits via Perkbox
- Long service awards.
If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.
Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.
Patient Support Advisor - Swadlincote (Part-Time) employer: Healthnethomecare
HealthNet Homecare is an exceptional employer that prioritises patient care and employee well-being. With a strong commitment to professional development, we offer ongoing training, a competitive salary, and a supportive work culture that values teamwork and collaboration. Located in Swadlincote, our part-time Patient Support Advisors play a vital role in enhancing the lives of patients, making this an ideal opportunity for those passionate about making a meaningful impact in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Support Advisor - Swadlincote (Part-Time)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HealthNet Homecare. Understand their mission and values, especially how they support patients. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent support, think of examples from your past experiences where you resolved issues or helped customers. Be ready to share these stories during your interview to demonstrate your skills.
✨Tip Number 3
Prepare questions for your interviewers! Show your enthusiasm by asking about the team dynamics, training opportunities, or how they measure success in the Patient Support team. This not only shows your interest but also helps you gauge if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining our team. Don’t miss out on the chance to be part of something meaningful!
We think you need these skills to ace Patient Support Advisor - Swadlincote (Part-Time)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping patients shine through. We want to see that you genuinely care about making a difference in their lives, so share any relevant experiences or motivations that drive you.
Tailor Your Application:Make sure to customise your application to fit the Patient Support Advisor role. Highlight your customer service skills and any experience you've had in contact centres. We love seeing how your background aligns with what we do at HealthNet!
Be Clear and Concise:Keep your written communication clear and to the point. We appreciate well-structured applications that are easy to read. Remember, attention to detail is key, so double-check for any typos or errors before hitting send!
Apply Through Our Website:Don't forget to apply through our careers page! It’s the best way for us to receive your application and ensures it gets to the right people. Plus, it shows you're keen on joining our team at HealthNet!
How to prepare for a job interview at Healthnethomecare
✨Know the Company Inside Out
Before your interview, take some time to research HealthNet Homecare. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Patient Support Advisor, excellent customer service is key. Prepare examples from your past experiences where you resolved customer issues or provided exceptional support. Be ready to discuss how you can bring that same level of care to HealthNet's patients.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing the questions but engaging with them. Nod, ask clarifying questions if needed, and summarise what the interviewer says to show you’re fully engaged.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential situations you might face as a Patient Support Advisor and how you would handle them. This will help you articulate your thought process and decision-making skills.
