Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients with their healthcare needs and manage medication deliveries.
- Company: HealthNet Homecare, dedicated to improving patient lives through homecare services.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills preferred.
- Other info: Join a passionate team in a supportive environment with career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.
We are looking for Patient Support Advisors to join our busy Patient Support team in providing professional services to our clients, patients and healthcare providers. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients’ everyday lives, then this is the opportunity for you!
Main Responsibilities:
- To follow and promote relevant Company policy and procedure to ensure patient safety at all times.
- Answering incoming calls, supporting with customer enquiries and complaints to ensure accurate information is taken, recorded and passed on to relevant parties.
- Make outbound calls to patients to book in their medical deliveries.
- Administration of internal communication system, such as updating of contact lists, ensuring email address groups are correct/updated and distribution of documents as required/directed.
- To maintain documentation filing systems within the department.
- Ensure prescriptions are received in a timely manner complying with patient confidentiality and data protection protocols.
- To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
- To contribute to HealthNet's commitment to continuously improve by forwarding your suggestions to appropriate persons.
- Proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.
Hours:
Monday to Friday: 8am - 5pm x 3 weeks, 9am - 6pm x 1 week. One Saturday in every 6 weeks is required for this position however a subsequent day off will be arranged on the week the Saturday shift falls.
What experience and skills are we looking for?
- Previous experience within a contact centre role is desirable.
- Experience in resolving customer issues in a professional manner.
- Strong written and verbal communication skills.
- Experience in delivering strong Customer Service in a previous role.
Qualifications:
- Qualifications in Customer Service or similar preferred but not essential.
- Efficient and polite communication skills.
- Ability to construct professional written communications.
- Can work in a timely manner complying with patient confidentiality and data protection protocols.
- Good verbal and written communication skills.
- High level of accuracy and attention to detail.
- Computer Literacy.
What we offer:
- Competitive salary structure.
- 25 days holiday + bank holiday.
- Pension Scheme.
- Ongoing training and development.
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme.
- Uniform provided.
- Kit bags for all Homecare Nurses.
- Perks and benefits via Perkbox.
- Long service awards.
If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.
Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.
Patient Support Advisor - Featherstone employer: Healthnethomecare
Contact Detail:
Healthnethomecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Advisor - Featherstone
✨Tip Number 1
Get to know HealthNet Homecare inside out! Familiarise yourself with their services and mission. When you understand what they stand for, you can show genuine passion during your interview, which is key to landing the job.
✨Tip Number 2
Practice your communication skills! As a Patient Support Advisor, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle enquiries like a pro.
✨Tip Number 3
Network like a champ! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to a referral, which can really help your application stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the HealthNet team and making a difference in patients' lives.
We think you need these skills to ace Patient Support Advisor - Featherstone
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Patient Support Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you're genuinely interested in the position!
Show Your Passion: In your application, let your passion for helping patients shine through. We want to see that you care about making a difference in people's lives, so share any experiences that demonstrate your commitment to patient support.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. This will help us quickly understand your qualifications and why you'd be a great fit for our team.
Apply Through Our Website: Don't forget to apply through our careers page! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Healthnethomecare
✨Know the Company Inside Out
Before your interview, take some time to research HealthNet Homecare. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Patient Support Advisor, excellent customer service is key. Prepare examples from your past experiences where you resolved customer issues or provided exceptional support. Be ready to discuss how you can bring that same level of care to HealthNet's patients.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or manage your time. Practising your responses will help you feel more confident and articulate during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team, company culture, or specific responsibilities of the Patient Support Advisor role. This shows you're engaged and serious about the opportunity.