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For Companies At a Glance
- Tasks: Lead a team to deliver compassionate, patient-centred support and ensure high-quality service.
- Company: HealthNet Homecare, dedicated to making patients' lives easier with specialist homecare services.
- Benefits: Competitive salary, 25 days leave, ongoing training, and perks via Perkbox.
- Why this job: Make a real impact on patients' lives while working in a supportive and innovative environment.
- Qualifications: Experience in healthcare administration or customer service management; degree preferred.
- Other info: Join a dynamic team focused on continuous improvement and patient satisfaction.
The predicted salary is between 36000 - 60000 £ per year.
At HealthNet Homecare, we deliver specialist homecare services that support patients to manage their treatment safely and confidently in their own homes. This includes the delivery of medication and clinical support at home, across a range of therapy areas, including rare and orphan diseases. Supporting over 240,000 patients across the UK, our teams work closely with healthcare professionals to ensure treatment is delivered safely, reliably and in line with clinical standards. Our purpose is to make patients’ lives easier by reducing the complexity of managing treatment, ensuring they feel informed, supported and confident they are in safe hands at every stage of their care.
We are recruiting for a Patient Services Manager to join our Operational Team from our Swadlincote or Featherstone site.
Responsibilities
- The Patient Services Manager is responsible for overseeing the delivery of high-quality, patient-centred administrative and support services.
- This role ensures that patients and customers receive efficient, compassionate, and professional support throughout their service.
- The manager leads the patient services team, optimizes processes, and ensures compliance with healthcare standards and organisational policies.
Leadership and Team Management
- Supervise, mentor and develop patient services and logistics support staff.
- Foster a culture of empathy, professionalism, and continuous improvement.
- Manage staff rotas, performance reviews, and training needs.
Patient and Customer Experience
- Ensure patients, customers and drivers receive timely, respectful, and effective communication.
- Handle escalated patient concerns and complaints, resolving issues with sensitivity.
- Monitor patient satisfaction and implement service improvements.
Operational Oversight
- Oversee contact centre systems.
- Ensure accurate and timely patient records and administrative processes.
- Coordinate with pharmacy and clinical teams to align administrative support.
- Work with delivery partners to ensure all deliveries are completed.
- Manage escalations from patients, customers, and drivers for the team.
Compliance & Governance
- Ensure adherence to NHS or regulatory standards.
- Maintain confidentiality and data protection protocols.
- Prepare reports and audits for senior management.
Strategic Development
- Identify opportunities for service innovation and efficiency.
- Contribute to organisational planning and patient service strategy.
- Support the implementation of digital tools and systems to enhance patient engagement.
What experience and skills are we looking for?
- Familiarity with NHS governance or private healthcare compliance frameworks.
- Previous experience in patient services, healthcare administration, or customer service management.
- Evidence of continuous professional development.
Qualifications
- Degree or equivalent experience in healthcare administration, business management, or related field.
Personal Skills & Qualities
- Empathetic and patient-focused mindset.
- Resilient under pressure with a problem-solving approach.
- Collaborative, adaptable, and committed to service excellence.
- Strong leadership and people management skills.
- Excellent communication and conflict resolution abilities.
- Organisational and analytical skills for managing complex workflows.
- Knowledge of healthcare regulations and patient confidentiality requirements.
- Proficiency in contact centre and ERP systems.
What we offer
- Competitive salary structure.
- 25 days’ annual leave plus bank holidays.
- Ongoing training and development.
- Professional registration fees paid (where applicable).
- Employee Assistance Programme, including 24/7 access to remote GP appointments.
- Refer a Friend scheme.
- Uniform provided.
- Kit bags for all Homecare Nurses.
- Perks and benefits via Perkbox.
- Long service awards.
Please note: Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.
Patient Service Manager employer: Healthnethomecare
Contact Detail:
Healthnethomecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Service Manager
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work at HealthNet. A friendly chat can open doors and give you insider info about the company culture and what they really value in a Patient Service Manager.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of NHS governance and patient confidentiality. Show us that you’re not just familiar with the basics but also passionate about delivering high-quality, patient-centred care.
✨Tip Number 3
Practice your communication skills! As a Patient Service Manager, you'll need to handle escalated concerns with empathy and professionalism. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the HealthNet team.
We think you need these skills to ace Patient Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in patient services and healthcare administration. We want to see how your skills align with our mission of delivering compassionate care.
Showcase Your Leadership Skills: As a Patient Services Manager, you'll be leading a team. So, don’t forget to mention any previous leadership roles or experiences where you’ve mentored others. We love seeing examples of how you've fostered a positive team culture!
Highlight Your Problem-Solving Abilities: In this role, you'll need to handle escalated patient concerns. Share specific examples of how you've resolved issues in the past, especially in high-pressure situations. We appreciate candidates who can think on their feet!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you if you're selected for an interview!
How to prepare for a job interview at Healthnethomecare
✨Know Your Stuff
Make sure you’re familiar with HealthNet Homecare’s services and the specific role of a Patient Service Manager. Brush up on NHS governance and compliance frameworks, as well as any recent developments in homecare services. This will show that you’re genuinely interested and prepared.
✨Showcase Your Empathy
As a Patient Service Manager, empathy is key. Prepare examples from your past experiences where you’ve demonstrated compassion and effective communication, especially in challenging situations. This will highlight your patient-focused mindset and ability to handle escalated concerns.
✨Leadership Skills on Display
Be ready to discuss your leadership style and how you’ve successfully managed teams in the past. Think of specific instances where you’ve mentored staff or improved team performance. This will help convey your capability to foster a culture of professionalism and continuous improvement.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the team dynamics, opportunities for service innovation, or how they measure patient satisfaction. It shows you’re engaged and thinking about how you can contribute to their mission.
