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- Tasks: Manage and enhance bots for patient support in healthcare apps.
- Company: HealthNet Homecare delivers essential homecare services to over 180,000 patients.
- Benefits: Enjoy competitive salary, flexible work, 25 days holiday, and ongoing training.
- Why this job: Join a mission-driven team improving patient experiences through innovative technology.
- Qualifications: 2+ years in chatbot integration; experience with Microsoft Health Bot and healthcare tech required.
- Other info: Uniform provided, perks via Perkbox, and long service awards available.
The predicted salary is between 36000 - 60000 £ per year.
HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.
We’re looking for a Bot Integration & Support Engineer to manage, enhance, and integrate bots across our apps. This role involves monitoring bot performance, troubleshooting issues, optimizing workflows, and integrating the bot with other healthcare systems. The ideal candidate will ensure a smooth, efficient, and secure bot experience for both patients and support teams.
Main Responsibilities- Manage and optimize the existing Microsoft Health Bot to improve user engagement and efficiency.
- Monitor bot performance, troubleshoot issues, and implement fixes to ensure uptime and functionality.
- Enhance and refine bot workflows, conversation logic, and AI-driven interactions.
- Integrate the bot with other platforms, including the patient mobile app, contact management center, EHR/EMR systems, and third-party APIs.
- Ensure compliance and best practices for data security and patient confidentiality.
- Work closely with developers, product managers, and healthcare teams to align bot functionalities with user needs.
- Analyze bot usage data and logs to identify trends, user pain points, and areas for improvement.
- Maintain and update bot-related technical documentation, workflows, and knowledge bases.
- Provide training and support to internal teams on bot functionalities and troubleshooting best practices.
- Collaborate with Microsoft Azure teams to leverage new features and updates for the Microsoft Health Bot.
- Experience in bot development, system integration, and healthcare technologies.
- Experience working in healthcare technology or telehealth platforms.
- Hands-on experience with Microsoft Health Bot, Azure Bot Framework, or similar chatbot platforms.
- Strong knowledge of API integrations, webhooks, and data exchange protocols.
- Experience with Azure services (e.g., Azure Cognitive Services, Azure Bot Service, and Azure Functions).
- Understanding of NLP, AI-based conversation design, and chatbot analytics.
- Familiarity with healthcare interoperability standards (FHIR, HL7, etc.).
- Knowledge of Microsoft Power Virtual Agents and Power Automate.
- Azure or Microsoft Health Bot-related certifications.
- Experience with patient engagement tools or contact center software.
- 2+ years of experience in chatbot integration, AI-driven customer support, or bot operations.
- Ability to diagnose, troubleshoot, and resolve technical issues efficiently.
- Strong communication skills to collaborate with technical and non-technical teams.
- Work on a mission-driven healthcare technology solution that improves patient experience.
- Collaborate with a dynamic, cross-functional team in a fast-paced environment.
- Competitive salary, flexible work arrangements, and professional development opportunities.
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Perks and benefits via Perkbox
- Long service awards.
If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.
Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.
AI / BOT engineer employer: Healthnethomecare
Contact Detail:
Healthnethomecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI / BOT engineer
✨Tip Number 1
Familiarise yourself with Microsoft Health Bot and Azure services. Understanding the specific tools and technologies mentioned in the job description will help you speak confidently about your experience and how you can contribute to the team.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've diagnosed and resolved technical issues in previous roles. This will demonstrate your ability to troubleshoot effectively, which is crucial for this position.
✨Tip Number 3
Research HealthNet Homecare and their mission. Understanding their focus on patient care and how technology plays a role in that will allow you to align your answers during interviews with their values and goals.
✨Tip Number 4
Prepare to discuss your experience with API integrations and data exchange protocols. Being able to articulate your knowledge in these areas will be key, as they are essential for integrating bots with healthcare systems.
We think you need these skills to ace AI / BOT engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in bot development and healthcare technologies. Emphasise your hands-on experience with Microsoft Health Bot and any relevant certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for improving patient experiences through technology. Mention specific projects or achievements related to chatbot integration and system optimisation.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially those related to API integrations, Azure services, and AI-driven conversation design. Use examples to demonstrate your proficiency.
Highlight Collaboration Experience: Since the role involves working closely with various teams, include examples of past collaborations with developers, product managers, or healthcare teams. This will show your ability to work in a cross-functional environment.
How to prepare for a job interview at Healthnethomecare
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Bot Integration & Support Engineer. Familiarise yourself with Microsoft Health Bot and how it integrates with healthcare systems, as this will be crucial in demonstrating your knowledge during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with chatbot platforms, especially Microsoft Health Bot and Azure services. Highlight specific projects where you've optimised bot performance or integrated systems, as this will show your practical expertise.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Prepare to discuss how you would troubleshoot common issues with bots or enhance user engagement based on data analysis. This will demonstrate your analytical thinking and ability to improve workflows.
✨Emphasise Communication Skills
Since the role involves collaboration with both technical and non-technical teams, be ready to showcase your communication skills. Share examples of how you've effectively communicated complex technical concepts to diverse audiences in previous roles.
