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- Tasks: Support patients with their healthcare needs and manage medication deliveries.
- Company: HealthNet Homecare, specialists in homecare services for patients.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Make a real difference in patients' lives while developing your customer service skills.
- Qualifications: Customer service experience preferred; strong communication skills essential.
The predicted salary is between 30000 - 40000 £ per year.
HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.
We are looking for Patient Support Advisors to join our busy Patient Support team in providing professional services to our clients, patients and healthcare providers. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients’ everyday lives, then this is the opportunity for you! We are looking for individuals with excellent customer service skills to enable us to deliver a high quality, patient experience!
As a Patient Support Advisor, you will be the first line point of contact for all of our patients to create a Homecare solution in an open, transparent and collaborative manner.
Main Responsibilities- To follow and promote relevant Company policy and procedure to ensure patient safety at all times.
- Answering incoming calls, supporting with customer enquiries and complaints to ensure accurate information is taken, recorded and passed on to relevant parties.
- Make outbound calls to patients to book in their medical deliveries.
- Administration of internal communication system, such as updating of contact lists, ensuring email address groups are correct/updated and distribution of documents as required/directed.
- To maintain documentation filing systems within the department.
- Ensure prescriptions are received in a timely manner complying with patient confidentiality and data protection protocols.
- To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
- To contribute to HealthNet's commitment to continuously improve by forwarding your suggestions to appropriate persons.
- Proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.
7am - 3.30pm x 1 week, 8am - 4.30pm x 2 weeks, 9.30am - 6pm x 2 weeks, 10.30am - 7pm x 1 week. One Saturday in every 6 weeks is also required on an 8am - 4.30pm shift. A subsequent day off will be arranged in advance on the week this falls.
Experience & Skills- Previous experience within a contact centre role is desirable.
- Experience in resolving customer issues in a professional manner.
- Strong written and verbal communication skills.
- Experience in delivering strong Customer Service in a previous role.
- Qualifications in Customer Service or similar preferred but not essential.
- Efficient and polite communication skills.
- Ability to construct professional written communications.
- Can work in a timely manner complying with patient confidentiality and data protection protocols.
- Good verbal and written communication skills.
- High level of accuracy and attention to detail.
- Computer Literacy.
- Competitive salary structure.
- 25 days holiday + bank holiday.
- Pension Scheme.
- Ongoing training and development.
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme.
- Uniform provided.
- Kit bags for all Homecare Nurses.
- Perks and benefits via Perkbox.
- Long service awards.
Patient Support Advisor - 12 Month FTC - Swadlincote employer: HealthNet Homecare
Contact Detail:
HealthNet Homecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Advisor - 12 Month FTC - Swadlincote
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on HealthNet Homecare. Understand their mission and values, especially how they support patients. This will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent support, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Be prepared for scenario questions! Interviewers might ask how you would handle specific situations, like a difficult patient or a missed delivery. Think through your responses ahead of time so you can showcase your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves. Plus, it shows you’re proactive and keen to be part of our mission to support patients.
We think you need these skills to ace Patient Support Advisor - 12 Month FTC - Swadlincote
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping patients shine through. We want to see that you genuinely care about making a difference in their lives, so share any relevant experiences or motivations that drive you.
Tailor Your CV: Make sure your CV is tailored to the Patient Support Advisor role. Highlight your customer service skills and any experience in contact centres. We love seeing how your background aligns with our mission at HealthNet!
Be Clear and Concise: In your written application, clarity is key! Use straightforward language and keep your sentences concise. This will help us quickly understand your qualifications and how you can contribute to our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at HealthNet.
How to prepare for a job interview at HealthNet Homecare
✨Know the Company Inside Out
Before your interview, take some time to research HealthNet Homecare. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Patient Support Advisor, excellent customer service is key. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional support. Be ready to discuss how you can bring that same level of care to patients.
✨Practice Common Interview Questions
Think about the types of questions you might be asked, such as how you handle difficult customers or how you ensure patient confidentiality. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the company.