Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support patients with their medication and provide excellent customer service.
- Company: HealthNet Homecare, specialists in homecare services for patients.
- Benefits: Flexible hours, supportive team environment, and the chance to make a real difference.
- Other info: Opportunity to grow within a dynamic healthcare environment.
- Why this job: Join a mission-driven team and help improve patients' lives every day.
- Qualifications: Excellent customer service skills and a caring attitude.
The predicted salary is between 30000 - 40000 £ per year.
HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.
We are looking for Patient Support Advisors to join our busy Patient Support team in providing professional services to our clients, patients and healthcare providers. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients’ everyday lives, then this is the opportunity for you! We are looking for individuals with excellent customer service skills to enable us to deliver a high quality, patient experience!
As a Patient Support Advisor, you will be the first line point of contact for all of our patients to create a Homecare solution in an open, transparent and collaborative manner.
Main Responsibilities- To follow and promote relevant Company policy and procedure to ensure patient safety at all times.
- Answering incoming calls, supporting with customer enquiries and complaints to ensure accurate information is taken, recorded and passed on to relevant parties.
- Make outbound calls to patients to book in their medical deliveries.
- Administration of internal communication system, such as updating of contact lists, ensuring email address groups are correct/updated and distribution of documents as required/directed.
- To maintain documentation filing systems within the department.
- Ensure prescriptions are received in a timely manner complying with patient confidentiality and data protection protocols.
- To read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
- To contribute to HealthNet's commitment to continuously improve by forwarding your suggestions to appropriate persons.
- Proactively support the HealthNet Operation by helping in other departments which may be busier than your own at a particular time.
Hours: 7am - 3.30pm x 1 week, 8am - 4.30pm x 2 weeks, 9.30am - 6pm x 2 weeks, 10.30am - 7pm x 1 week. One Saturday in every 6 weeks is also required on an 8am - 4.30pm shift. A subsequent day off will be arranged in advance on the week this falls.
Patient Support Advisor - 12 Month FTC - Swadlincote employer: HealthNet Homecare
Contact Detail:
HealthNet Homecare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Support Advisor - 12 Month FTC - Swadlincote
✨Tip Number 1
Get to know the company! Research HealthNet Homecare and understand their mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference for patients.
✨Tip Number 2
Practice your customer service skills! As a Patient Support Advisor, you'll be the first point of contact for patients. Role-play common scenarios with friends or family to build your confidence in handling enquiries and complaints.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really keen on joining the team at HealthNet.
We think you need these skills to ace Patient Support Advisor - 12 Month FTC - Swadlincote
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for patient care shine through. We want to see how much you care about making a difference in patients' lives, so share any relevant experiences or motivations that drive you.
Tailor Your CV: Make sure your CV is tailored to the Patient Support Advisor role. Highlight your customer service skills and any experience you have in healthcare or support roles. We love seeing how your background aligns with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our HealthNet family!
How to prepare for a job interview at HealthNet Homecare
✨Know the Company Inside Out
Before your interview, take some time to research HealthNet Homecare. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Patient Support Advisor, excellent customer service is key. Prepare examples from your past experiences where you've successfully handled customer inquiries or complaints. Highlight your ability to empathise and communicate clearly, as this will resonate well with the interviewers.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific situations related to patient support. Think about potential challenges you might face in the role and how you would address them. Practising these scenarios can help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training processes, or how success is measured in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.