Business Analyst

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HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes.

Working with over 180,000 patients across numerous different therapy areas, our dedicated team offers support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients\’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.

We are looking for a Business Analyst to join our busy Projects Team in supporting the Internal IT team and wider business by scoping requirements across the business where IT changes or projects have been highlighted for consideration. To provide appropriate scoping and change documentation to deadlines and feedback openly and honestly. To offer support for our range of digital tools, both internally and externally. To provide excellent customer service and a positive team attitude towards your colleagues.

We are looking for individuals with excellent communication and requirement gathering skills to enable us to deliver high-quality changes and projects for our customers, patients, and colleagues! You will also need to have experience using digital portals and mobile apps to offer support to our internal and external users.

This role would be based at either Swadlincote (DE11 0WU) or Featherstone (WF7 6EP) on a hybrid basis with 3 days a week in the office.

Main Responsibilities:

• Collaborate with stakeholders to gather and document business requirements.
• Analyse current business processes and workflows to identify inefficiencies and areas for improvement.
• Develop and propose solutions to address business needs and improve processes.
• Create detailed documentation, including business requirements, process maps, and functional specifications.
• Communicate effectively with stakeholders to ensure alignment and understanding of project goals and requirements.
• Support multiple projects and change requests simultaneously, ensuring deadlines are met with strong time management skills.
• Participate in testing activities to ensure solutions meet business requirements and are implemented correctly.
• Provide training and support to end-users to ensure successful adoption of new processes and systems.
• Identify opportunities for continuous improvement and contribute to the development of best practices.
• Act as the main point of contact within IT and the business for project and change request scoping.
• Travel between our sites in Featherstone and Swadlincote as needed.
• Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers.
• Carry out any reasonable requests given by appropriate persons.
• Ensure daily activities align with the Company strategy and strategic objectives.
• Maintain high standards of work and adhere to HealthNet\’s procedures and policies.
• Engage in personal professional development and attend mandatory training.
• Present the Company positively at all times with internal and external clients, customers, and staff.
• Adhere to the Company\’s HR policies and Health and Safety policy at all times.
• Work flexibly and efficiently to meet internal and external customer needs while maintaining the highest professional standards.
• Maintain confidentiality and security at all times.
• Understand, identify, receive, and report all adverse events, product quality complaints, and other reportable patient safety events in compliance with pharmacovigilance regulatory and contractual requirements (training provided).

What experience and skills are we looking for?

• Desirable: Previous experience within a BA role.
• Essential: Strong written and verbal communication skills, analytical thinking, and problem-solving skills. Experience using IT systems and digital tools.

Qualifications

• A-Level or equivalent (preferred)
• Ability to interact and communicate effectively with a wide range of people both verbally and in writing.
• Excellent organisational skills
• Ability to construct professional written communications.
• Working to deadlines on multiple tasks simultaneously
• Complying with patient confidentiality and data protection protocols
• High level of accuracy and attention to detail
• Computer literacy including experience using MS Office and other software for reporting and requirement gathering.

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