At a Glance
- Tasks: Manage and optimise e-signature workflows for healthcare documents, ensuring smooth operations.
- Company: HealthNet Homecare, a leader in accessible homecare services.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and ongoing training.
- Other info: Dynamic role with opportunities for professional growth in a supportive environment.
- Why this job: Join a mission-driven team making healthcare easier for patients while developing your tech skills.
- Qualifications: Experience with e-signature platforms and strong troubleshooting abilities.
The predicted salary is between 30000 - 40000 £ per year.
Health Net Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes.
From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.
Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions.
Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.
We are recruiting for a E-Sign Systems Administrator to join our team.
Main Responsibilities
This role owns the day-to-day configuration, administration and support of Health Net Homecare's e-signature workflows, ensuring prescriptions, clinical forms and other documents are routed, signed and returned reliably across our integrated systems.
The role works closely with the Product Owner and wider Digital Products team to keep e-sign processes running smoothly for clinicians, patients and NHS trust partners, and to resolve issues quickly when they arise.
Key Responsibilities
- Configure and maintain e-signature platform templates, envelopes and signing workflows for prescriptions and clinical documents, including API-based configuration.
- Oversee the transition from the current legacy e-sign system to a modern, API-first platform with a developer toolkit, including migration of templates and workflows and set-up of hierarchied (role-based) administrative access.
- Manage and troubleshoot automated flows connecting the e-sign platform to document management and business systems.
- Diagnose and resolve e-sign flow errors, such as failed sends, callback or webhook failures, API errors, and document mismatches.
- Monitor sign completion and turnaround rates; investigate and raise anomalies or drop-offs to the Product Owner.
- Support onboarding of new NHS trusts and clinicians onto e-sign workflows, including configuring trust-specific templates and routing rules.
- Maintain clear, up-to-date documentation of e-sign configuration, process maps and known issues/fixes.
- Support user acceptance testing and regression testing for new e-sign features and integration changes.
- Work with the Product Owner to help scope and prioritise the e-sign roadmap.
- Help ensure e-sign processes meet clinical governance and audit trail requirements.
- Liaise with e-sign platform vendors and other third parties on support tickets, incidents and API changes.
Essential Skills And Experience
- Experience configuring or administering an e-signature platform (for example Docu Sign, Adobe Sign, or a similar service) including template and API management.
- Hands-on experience with low-code workflow tools (for example Power Automate), including troubleshooting flow errors.
- Comfortable working with APIs and structured data such as JSON, webhooks and error logs.
- A methodical, root-cause approach to troubleshooting technical issues.
- Clear written communication skills, for documentation and stakeholder updates.
- Good organisational skills and ability to manage multiple concurrent workflow issues.
- Experience supporting or leading a system migration, ideally involving API-based platforms, developer toolkits or role-based access administration.
Desirable
- Experience in healthcare, NHS, or another regulated environment.
- Familiarity with document management or OCR tools.
- Experience using Jira and Confluence.
- Awareness of clinical governance or quality frameworks (for example Gx P, ISO 13485, DCB0129/0160).
- What Success Looks Like In The First 6 Months
- Full ownership of e-sign configuration and first-line troubleshooting, reducing day-to-day dependency on the Product Owner.
- A documented, repeatable process for onboarding new trusts and templates onto e-sign.
- A measurable reduction in average resolution time for e-sign flow errors
Why Join Us?
What we offer
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Professional registration fees paid
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Eyecare Vouches
- Perks and benefits via Perkbox
- Long service awards.
Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application.
If you are selected for an interview, we will shortly be in touch.
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E-Sign Systems Administrator in Swadlincote employer: HealthNet Homecare (UK) Ltd
HealthNet Homecare (UK) Ltd is an exceptional employer located in Swadlincote, offering a supportive work culture that prioritises patient care and employee development. With flexible shifts, generous holiday allowances, and a commitment to ongoing training, we empower our healthcare professionals to thrive in their roles while making a meaningful impact on patients' lives.
Contact Details:
HealthNet Homecare (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land E-Sign Systems Administrator in Swadlincote
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We think you need these skills to ace E-Sign Systems Administrator in Swadlincote
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HealthNet Homecare (UK) Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HealthNet Homecare (UK) Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HealthNet Homecare (UK) Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HealthNet Homecare (UK) Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HealthNet Homecare (UK) Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HealthNet Homecare (UK) Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
