At a Glance
- Tasks: Coordinate nurse visits and maintain accurate scheduling for patient care.
- Company: HealthNet Homecare, a leader in accessible homecare services.
- Benefits: Competitive salary, 25 days holiday, ongoing training, and employee perks.
- Other info: Join a supportive team with opportunities for personal growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSE English and Maths, admin or scheduling experience preferred.
The predicted salary is between 37338 - 44962 £ per year.
Health Net Homecare is a leading provider of homecare services, supporting patients to receive treatment and care in the comfort of their own homes.
From medication deliveries to specialist clinical nursing support, including injection training and the administration of IV and infusion therapies, we are dedicated to making healthcare more accessible and convenient for those who need it most.
Supporting over 240,000 patients across a wide range of therapy areas, our experienced and compassionate teams work with individuals living with both rare and more common conditions.
Our mission is to make patients' lives easier by removing the stress of managing treatment and providing reassurance that they are receiving safe, high-quality care every step of the way.
We are currently looking for a Scheduler to join our Clinical Admin team.
If you are passionate about making a real difference and are looking for a role with purpose, where your work has a positive impact on patients' everyday lives, we would love to hear from you.
- Main Responsibilities
- To contribute to the safe, efficient and patient-centred delivery of the Nursing Business Unit by coordinating nurse visits, maintaining accurate scheduling information, and supporting the effective use of D365, FLS and associated scheduling processes.
- To follow and always promote relevant SOPs, Company policies and scheduling processes to support patient safety, service continuity and compliant visit allocation.
- To work within the nursing and clinical administration teams to ensure nurse visits, training appointments and patient support activity are scheduled accurately and in a timely manner.
- To use D365 to review patient activity, service opportunities, work orders and visit requirements, ensuring records are accurate and updated in line with agreed processes.
- To use FLS to support route planning, nurse allocation and daily schedule optimisation, considering nurse location, skills, availability and patient requirements.
- To finalise and communicate schedules within agreed daily timeframes, including allocation updates for nurses, patients and relevant internal teams.
- To monitor unallocated, cancelled, rescheduled, late or at-risk visits and elevate issues promptly to support safe service delivery and minimise missed visits.
- To maintain accurate scheduling data, including availability, locations, statuses, and visit outcomes, supporting reliable operational reporting and workforce planning.
- To liaise professionally with nurses, Clinical Team Managers, Clinical Administration, patients and other internal stakeholders regarding scheduling queries, capacity gaps and service changes.
- To work flexibly and efficiently to meet internal and external customer needs, whilst maintaining high professional standards and accurate system usage.
- To contribute to continuous improvement by identifying scheduling inefficiencies, data quality issues and opportunities to improve D365, FLS or related processes.
- To proactively support the Health Net Operation by assisting other teams periods of increased demand.
- Know the Company strategy and ensure day-to-day scheduling activity supports strategic objectives, patient experience, workforce efficiency and service growth.
- Ensure all work is completed to a high-quality standard and that Health Net's procedures, policies and system controls are followed at all times.
- Engage in personal development and attend mandatory training.
- Always present the Company in a positive way with internal and external clients, customers, patients, nurses and staff.
Always comply with the Company’s HR policies, Health and Safety policy, GDPR requirements and any other relevant operational procedures.
What experience and skills are we looking for?
- Previous experience in administration, scheduling, workforce planning, customer service or a healthcare operational environment is preferred.
- Experience using D365, FLS or similar scheduling, CRM or workforce management systems would be advantageous but is not essential as training will be provided. Essential:
Qualifications
- GCSE English and Maths at Grade C / 4 or above, or equivalent.
- Confident user of Microsoft Office, particularly Outlook, Excel and Teams.
- Willingness to learn and accurately use D365, FLS and other scheduling or reporting tools.
What We Offer
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Professional registration fees paid
- Employee Assistant Programme including 24/7 hour access to remote GP appointments.
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Eyecare Vouches
- Perks and benefits via Perkbox
- Long service awards.
Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application.
If you are selected for an interview, we will shortly be in touch.
Please note: Due to the volume of applications we receive, we may not be able to respond to all applicants individually. If you are selected for interview, we will be in touch.
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Clinical Admin Assistant - Scheduler in Swadlincote employer: HealthNet Homecare (UK) Ltd
HealthNet Homecare (UK) Ltd is an exceptional employer located in Swadlincote, offering a supportive work culture that prioritises patient care and employee development. With flexible shifts, generous holiday allowances, and a commitment to ongoing training, we empower our healthcare professionals to thrive in their roles while making a meaningful impact on patients' lives.
Contact Details:
HealthNet Homecare (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Admin Assistant - Scheduler in Swadlincote
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HealthNet Homecare (UK) Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HealthNet Homecare (UK) Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HealthNet Homecare (UK) Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinical Admin Assistant - Scheduler in Swadlincote
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HealthNet Homecare (UK) Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HealthNet Homecare (UK) Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HealthNet Homecare (UK) Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HealthNet Homecare (UK) Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HealthNet Homecare (UK) Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HealthNet Homecare (UK) Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
