Warehouse Assistant Manager

HealthNet Homecare are specialists in delivering homecare services for patients, from medical deliveries to nursing support for patients in their own homes. Working with over 180,000 patients across numerous different therapy areas, our dedicated team offer support to patients with rare and orphan diseases right through to more common conditions. Our aim is to make patients’ lives easier by taking the stress out of managing their medication and ensuring they are confident they are in safe hands with HealthNet.

We are looking for a Warehouse Assistant Manager to join our team in Featherstone. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind, where you can help to make a difference to patients’ everyday lives, then this is the opportunity for you!

Main Responsibilities

• Manage and lead the warehouse team to achieve and maintain agreed service level targets by ensuring adequate numbers of trained and qualified staff are available.
• Lead, motivate and coach all members of the team to ensure maximum performance.
• Ensure purchase orders are booked in, within the agreed timescales, ensuring sufficient resource to conduct these tasks.
• Maintain the wholesale process, ensuring orders are raised, picked, and dispatched accurately.
• Stock Control is in line with the company requirements and all discrepancies are investigated.
• Assist in the recruitment of warehouse colleagues according to agreed standards to ensure that staffing levels and care quality remain at a high level.
• Provide the necessary training and motivation to develop a team capable of delivering exceptional service.
• Provide regular evaluation and feedback on performances and dealing with underperformance through the application of Performance Management processes, ensuring optimal service level is achieved.
• Conduct and follow-up quarterly appraisals to ensure that key development plans put in place to benefit both the business and the individual.
• Conduct Training needs analysis, identifying colleagues for further development as part of the succession planning process.
• Assist the Warehouse Assistant Manager and assistant managers of the other teams to support the daily workload, as required.
• Ensure the team workload is equally distributed and managed.
• Re‑prioritise workload as required to achieve the Department/ Team service levels.
• Ensure Health and Safety procedures are followed on site.
• Support the business by conducting regular mandatory health and safety testing as required.
• Responsibility for the standards of training, compliance with training requirements and the maintenance of training records for all stock team colleagues.
• Compliance with KPI targets set for the department.
• Ensure timely processing and dispatch of all orders.
• Monitor real time prescription workflows, taking action to maintain target service levels.
• Plan allocation of breaks, holidays, and training of the team within the set parameters to ensure that adequate staffing levels are maintained to handle the team workload.
• Carry out Return to work interviews, Disciplinary Investigations.
• Adhere to all HR policies and procedures and all current security procedures to ensure the safekeeping of all company and customer property and all statutory and company regulations.
• Provide support for investigating and responding to complaints regarding the stock team.
• Liaise with internal functions regarding issues relating to the warehouse team.
• Capture, record and resolve all Customer Complaints relating to all elements of the business in a professional manner.
• Identify opportunities to improve business processes within the team.
• Input in cross functional projects to deliver future improvements to HealthNet’s Service offering.

What experience and skills are we looking for?

• Minimum 12 months in a pharmacy environment at a supervisory level.
• Proven track record of achieving activity targets.

Qualifications?

• Qualification in Supply Chain management (Level 3).

Personal Skills & Qualities:

• Ability to develop and sustain a professional pharmacy support team by showing mutual respect, honour and integrity, strong professional image and personal credibility.
• Well-honed communication skills with a flexible approach.
• Strong coaching skills; capable of building, developing and motivating a pharmacy support team and to maintain a positive working environment.
• Self‑motivated, dedicated with a committed approach showing interest in understanding the business and industry.
• To be proactive and motivated responding positively to new challenges.
• Ability to interpret and work to KPI’s.
• Planning and Organising.
• Teamwork and Leadership.
• Motivation and Commitment.
• Decision Making.
• Delivering results.
• Communication.
• Problem Solving.

What we offer:

• Competitive salary structure.
• 25 days holiday + bank holiday.
• Pension Scheme.
• Ongoing training and development.
• Employee Assistant Programme including 24/7 hour access to remote GP appointments.
• Refer a friend scheme.
• Uniform provided.
• Kit bags for all Homecare Nurses.
• Perks and benefits via Perkbox.
• Long service awards.

If the role sounds of interest, and you want to be a part of a company who truly places our patients at the heart of everything we do, please feel free to apply through our careers page and join us in making a difference.

Please note: Due to a high volume of applications, we usually receive, we are unable to contact each applicant individually regarding the status of their application. If you are selected for an interview, we will shortly be in touch.