At a Glance
- Tasks: Provide top-notch IT support and help implement innovative tech solutions.
- Company: Join a leading digital team dedicated to making a difference in healthcare.
- Benefits: Enjoy competitive salary, 25 days holiday, and ongoing training opportunities.
- Other info: Dynamic work environment with great career growth and employee perks.
- Why this job: Be part of a mission-driven team that impacts patients' lives every day.
- Qualifications: Experience in IT support and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an IT Support Analyst to join our busy IT department. We are seeking a highly motivated, talented and experienced IT professional to complement our industry‑leading Digital Team as an IT Systems Administrator. Reporting to the IT Manager, you will form an integral part of the IT Support Team, providing a first‑class service to our business and ensuring the customers’ needs are met in a timely manner. The successful candidate will have prior experience in a similar role. They will be expected to provide 1st/2nd line support to the business by administering IT systems and implementing support processes and efficiencies using automation. Additionally, there will be opportunities to be involved in the technical delivery of projects that require a strong emphasis on security and resilience, while demonstrating initiative and a positive attitude. If you are a passionate and caring individual, seeking a role with a mission statement you can truly get behind and help to make a difference to patients’ everyday lives, then this is the opportunity for you!
Main Responsibilities
- Provide desktop support and software configuration
- Liaise with people (both internal & 3rd party support providers) to facilitate the various support processes
- Local administration of LAN including DHCP / DNS / Firewall
- Deploy, install and configure Windows 11 clients to a standard specification
- Administer On premise AD and Entra ID
- Microsoft Navision administration
- Office 365 administration
- Document IT processes and procedures
- Support project work which includes analysis, design, specification documentation, testing and implementation
- Read and comply with all communications from head office and others to ensure necessary actions are undertaken for the pharmacy and customers
- Carry out any reasonable request given by appropriate persons
- Contribute to the company’s commitment to continuous improvement by forwarding your suggestions to the appropriate person
What experience and skills are we looking for?
- Foundation professional training/qualifications: ITIL Foundation v3/v4, MS MCPs / MTAs
- Knowledge of MS Dynamics 365 (Field Service / Business Central)
- Knowledge of MS Navision
- Microsoft suite of products: Windows Desktops (win10 & 11), Windows Server (2016, 2019 & 2022), Microsoft 365 suite: O365 inc. Teams, OneDrive
- Good knowledge of phone system administration
- Good understanding of networking including subnets, routing & diagnostics
- Good analytical and troubleshooting skills
Qualifications?
- Hold 5 GCSE's including Maths & English at grades A* - C or equivalent
- Ability to develop and sustain a professional relationship with the various departments in the business
- Well‑honed negotiation and communication skills with a flexible approach
- Self‑motivated, dedicated with a committed approach showing interest in understanding the business and industry
- Proactive and motivated responding positively to new challenges
- Ability to work under extreme pressure whilst maintaining composure
- Know the Company strategy and make sure what you do on a day to day basis is in line with the strategic objectives
- Ensure the work you do is of a high quality standard and HealthNet’s procedures and policies are followed at all times
- Present the Company in a positive way at all times with internal and external clients, customers and staff
- Comply with the Company’s HR policies and the Health and Safety policy at all times
- Work flexibly and efficiently in order to meet internal and external customer needs, whilst maintaining the highest possible professional standards
- Bring new ideas and approaches with an open mind
- Maintain confidentiality and security at all times
What we offer:
- Competitive salary structure
- 25 days holiday + bank holiday
- Pension Scheme
- Ongoing training and development
- Employee Assistant Programme including 24/7 hour access to remote GP appointments
- Refer a friend scheme
- Uniform provided
- Kit bags for all Homecare Nurses
- Perks and benefits via Perkbox
- Long service awards
1st/2nd Line IT Support Analyst in Swadlincote employer: HealthNet Homecare Limited
Join our dynamic IT department as a 1st/2nd Line IT Support Analyst, where you will be part of a dedicated team committed to delivering exceptional service and support. We offer a competitive salary, generous holiday allowance, and ongoing training opportunities, all within a supportive work culture that values your contributions and encourages professional growth. Located in a vibrant area, our company prioritises employee well-being with benefits like a comprehensive Employee Assistance Programme and perks through Perkbox, making it an excellent place for those looking to make a meaningful impact in the healthcare sector.
Contact Details:
HealthNet Homecare Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 1st/2nd Line IT Support Analyst in Swadlincote
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what HealthNet Homecare Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges HealthNet Homecare Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at HealthNet Homecare Limited!
✨Direct Apply to HealthNet Homecare Limited
Let's not forget to apply directly through the HealthNet Homecare Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st/2nd Line IT Support Analyst in Swadlincote
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at HealthNet Homecare Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at HealthNet Homecare Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at HealthNet Homecare Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
