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- Tasks: Drive sales and occupancy in a prestigious care home through innovative marketing and community networking.
- Company: Join Barchester, an industry-leading care provider with a focus on exceptional quality care.
- Benefits: Attractive salary, competitive commission, retail discounts, wellbeing support, and career development opportunities.
- Other info: Be part of a respected team that values your contributions and offers progression.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Sales and marketing experience preferred; data analysis skills and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first‑class care home. You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester is an industry‑leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
REWARDS PACKAGE:
- Attractive salary, alongside a competitive commission structure
- Access to a range of retail and leisure discounts
- Access to a range of wellbeing support and Best Doctors Service
- Opportunity to develop within a hugely supportive team
RESPONSIBILITIES:
- Managing enquiries to improve conversion rates and achieve occupancy targets
- Excellent communication skills
- Networking within the local community to raise the profile of the home and generate enquiries
- Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
- Identifying opportunities to improve sales and marketing performance
NEED TO HAVE:
- Proven sales and marketing experience preferably in healthcare but not essential
- Ability to analyse data on Salesforce or similar CRM application
- Self‑motivated and target driven
- Interpersonal and professional qualities
- Confident user of Microsoft Office (Excel/Powerpoint)
- Full UK driving licence
NEED TO DO:
- Represent Barchester and our state‑of‑the‑art home in a friendly and professional manner
- Responsible for all sales activity for the home
- Talk to potential new residents over the phone, and provide informative and welcoming tours of the home
- Engage with residents and relatives to understand their experience and requirements
- Respond to sales enquiries
- Actively generate leads and identify local marketing opportunities
- Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Customer Relationship Manager in Solihull employer: HealthJobs4U Ltd
Contact Detail:
HealthJobs4U Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relationship Manager in Solihull
✨Tip Number 1
Get to know the company inside out! Research Barchester's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Attend local events or join online groups related to healthcare and sales. Building connections can lead to valuable insights and even job opportunities that aren’t advertised.
✨Tip Number 3
Practice your pitch! Be ready to talk about your experience and how it aligns with the role of Customer Relationship Manager. A confident and engaging delivery can make all the difference during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Relationship Manager in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Relationship Manager role. Highlight any sales and marketing experience, especially in healthcare, to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working with Barchester and how you can contribute to increasing occupancy at our care home.
Show Off Your Communication Skills: Since this role involves networking and handling enquiries, make sure your application showcases your excellent communication skills. We want to see how you engage with potential residents and their families!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at HealthJobs4U Ltd
✨Know Your Stuff
Before the interview, make sure you understand Barchester's values and their approach to care. Familiarise yourself with their services and recent achievements. This will help you demonstrate your genuine interest in the company and how you can contribute to their success.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales and marketing successes. Think about how you've improved conversion rates or generated leads in previous roles. Be ready to discuss these examples in detail to show how you can drive occupancy at Barchester.
✨Engage with the Community
Since networking is key for this role, think of ways you can engage with the local community. Bring ideas to the interview about potential partnerships or events that could raise the profile of the care home. This shows initiative and a proactive mindset.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the current challenges they face in sales, or how success is measured in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.