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- Tasks: Lead a team to provide top-notch support for individuals with learning disabilities.
- Company: Join a compassionate organisation dedicated to making a difference in people's lives.
- Benefits: Full-time role with competitive pay, training opportunities, and a supportive work environment.
- Why this job: Make a real impact while developing your leadership skills in a rewarding field.
- Qualifications: Experience in care management and a passion for supporting others.
- Other info: Flexible shifts with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Service Manager – Supported Living – Learning Disabilities and Challenging Behaviours
Shifts: Full time
Alternate weekend availability essential
Purpose of the Role:
To provide a high quality, CQC compliant supported living service to all Service Users within the Supported Living Houses across Gloucester.
To ensure Support Workers complete all necessary training as required for the Care Certificate alongside any other required training suitable for the role. To complete regular supervision of support workers to maximise retention within the workforce.
Service Managers will be required to work shift patterns and weekends as defined by the Manager.
Service Manager job holder will make sure that they always understand and fulfil their job responsibilities in respect of Health and Safety and Equality and Diversity.
Other activities at a similar level may be requested at the need and requirement of the Business.
Key Accountabilities
Ensure all Service Users have a Care Plan and Risk Assessments in place that is up to date and reviewed annually (unless changes are required before this date)
To attend and contribute to Monthly Managers meetings as set by the Deputy Manager, Registered Manager and Director
In the absence of the Deputy Manager and Registered Manager to complete assessments and viewings of Properties for potential new service users
Provide input in to rotas to ensure allocation of support workers is in line with Service provision requirements as needed for the business
To have up to date knowledge on CQC requirements as well as all required training in line with STOMP/STAMP/Oliver McGowen as detailed in the Health and Social Care Act 2008
To complete and attend review meetings with Service Users and their Local Authority Social Worker
Be responsible for the line management of Support Workers by providing support and supervision, monitoring their work, general performance and conduct as required. Where concerns are highlighted to complete unplanned supervision and report this to Deputy Manager, Registered Manager and HR if further performance input required.
To complete auditing on a monthly basis, by 10th of the Month, for allocated Houses. To act on concerns or compliments garnered by completing the audit and ensure all care plan and risk assessment documentation is updated and reviewed if required
To liaise with the Deputy Manager and Registered Manager when safeguarding concerns are raised to ensure Safeguarding Locality Teams are responded to without delay and with up to date information in relation to the safeguarding concern
To provide direct care to Service Users
Complexity, Communicating and Influence
Use judgement and past experiences to problem solve and complete tasks required.
To assess, review and complete tasks required prior to updating the Deputy Manager and Registered Manager.
Demonstrate two-way communication skills with Support Workers and external contacts.
Be able to explain and direct Support Workers in line with standard procedures for the Business. To be able to upskill Support Workers so high-quality, person-centred care is delivered by all staff at all times.
Skills, Behaviour and Knowledge
- A good understanding of CQC regulations and how to apply these in practice
- Hands on care required to support Service Users
- Develop care plans and risk assessments in a person centred way
- Complete on call requirements as stated by the business
- Be able to work unsupervised and make decisions as required to benefit the lives of Service Users and in line with the needs of the business
- Have the ability to work effectively under pressure
- Be able to use ICT – word, outlook and excel
- Be able to communicate effectively verbally and in writing
- Have a positive, can do attitude
- Be able to coach and mentor Support Workers
- Be able to share skills and knowledge with Support Workers and be able to train
- Support Workers on your skills and knowledge, including induction of new staff
- Be able to build and maintain positive working relationships with service users and their supporting networks
- Be able to problem solve efficiently and then update Deputy Manager andRegistered Manager
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Service Manager employer: HealthJobs4U Ltd
Contact Detail:
HealthJobs4U Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the care sector. Attend local events, join online forums, or even hit up social media groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your hands-on experience and understanding of CQC regulations. Share specific examples of how you've made a difference in previous roles – it’ll make you stand out!
✨Tip Number 3
Be proactive! If you see a Service Manager position that catches your eye, don’t wait for the perfect moment. Apply through our website and follow up with a friendly email. A little enthusiasm goes a long way in showing you're genuinely interested.
✨Tip Number 4
Prepare for interviews by practising common questions related to supported living and care management. Think about how you would handle specific scenarios, especially around safeguarding and team management. Confidence is key, so get ready to impress!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Manager role. Highlight your experience with supported living, learning disabilities, and any relevant training you've completed. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills: Since this role involves a lot of interaction with support workers and service users, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe share an example of how you've effectively communicated in a previous role.
Highlight Your Leadership Experience: As a Service Manager, you'll be leading a team of support workers. Make sure to mention any past leadership roles or experiences where you've successfully managed a team. We love to see examples of how you've motivated and developed others!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need right there. Plus, it shows us you're keen on joining the StudySmarter family!
How to prepare for a job interview at HealthJobs4U Ltd
✨Know Your CQC Regulations
Make sure you brush up on your knowledge of CQC regulations before the interview. Being able to discuss how these apply in practice will show that you're serious about providing high-quality care and understand the standards expected in the role.
✨Demonstrate Your Leadership Skills
As a Service Manager, you'll be leading a team of Support Workers. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to coach, mentor, and support staff. This will highlight your leadership style and commitment to staff development.
✨Showcase Your Problem-Solving Abilities
Think of specific situations where you've had to problem-solve under pressure. Be ready to share these experiences during the interview, as they will demonstrate your ability to make decisions that benefit service users while aligning with business needs.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your judgement and decision-making skills. Practice responding to hypothetical situations related to care plans, risk assessments, or safeguarding concerns, as this will help you articulate your thought process clearly during the interview.
