At a Glance
- Tasks: Lead a team to provide top-notch homecare services and ensure client satisfaction.
- Company: A caring organisation dedicated to enhancing clients' quality of life.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Join a passionate team focused on continuous improvement and client care.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in domiciliary care and a valid driving licence.
The predicted salary is between 22950 - 28050 £ per year.
To provide high quality homecare services that support clients so they can enjoy the best quality of life. The role is directly accountable to the Directors / Owners.
Key responsibilities
- Efficiently support the Directors in the day to day running of the business.
- Allocate resources and monitor performance to deliver high quality, safe and effective homecare to clients within budget.
- Manage all aspects of the staff team.
- Provide strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely.
- Comply with all regulatory requirements and be aware of all relevant regulations.
Duties
- Manage the safety and quality of the business
- Be responsible with the support of the Directors the safe delivery of the service in line with legislative requirements and company policies and procedures.
- Undertake training and development to keep up to date with the law, best practice and changes in company policies.
Apply this knowledge to the day to day management and delivery of care.
- Understand and monitor health and safety in the workplace and in the community.
- Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business.
- Implement quality management and improvement systems.
Effectively manage complaints and incidents.
Carry out investigations relating to the quality of the service and use findings to make improvements.
- Be prepared to work flexibly to ensure the safe delivery of the service.
- Enhance the business reputation by ensuring safe practice adhering to the regulations set out by CQC.
- Provide a good service to clients
- Promote the rights of each client and keep their wishes at the centre of their care and support
- Provide the client, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns.
- Apply excellent communication skills with clients, their families and representatives, staff and other health and social care professionals to deliver high quality home care services.
- Keep all information about clients, their representatives and their families secure and confidential, except where policy requires you to share to protect the interests of their clients.
- Ensuring that the company maintains contractual obligations with health, social services and private clients.
- Lead and manage staff
- Manage with the support of the Directors the effective, robust recruitment, induction and training of the office team (e. g.
Co-ordinator, Administrator, Senior Carers, Personal Assistants and Carers.
Identify ongoing training needs and make sure staff are up to date with current best practice.
- Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times.
Implement company policy and procedures in relation to manage absences, disciplinary, capability and grievance matters.
- Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance.
- Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when carers are sick or absent.
- Provide leadership that promotes trust, cooperation and high levels of performance by all staff.
- Create a team that has drive and passion to succeed with the company vision.
- Promote the business
- Attend external meetings and represent the service in a positive manner.
- Participate in the growth and development of the business. Work with the Directors/owners to achieve key performance targets.
- Continuous improvement of the business through benchmarking our services with competitors.
This list is not exhaustive and from time to time you may be required to undertake additional duties.
- Working hours and requirements
- Tuesday, Thursday and Friday - 10am to 4pm
- Previous domiciliary care experience
- Must be a driver and have access to a car
- #J-18808-Ljbffr
Care Services Officer in Romford employer: HealthJobs4U Ltd
At Barchester care homes, we pride ourselves on being an exceptional employer, offering a vibrant work culture where creativity and empathy thrive. As an Activities Assistant, you'll not only make a meaningful difference in the lives of our residents but also benefit from comprehensive training, a supportive environment, and a generous rewards package that includes wellbeing tools and retail discounts. Join us in creating fulfilling experiences for our residents while enjoying opportunities for personal and professional growth in a community-focused setting.
StudySmarter Expert Advice🤫
We think this is how you could land Care Services Officer in Romford
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like HealthJobs4U Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at HealthJobs4U Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like HealthJobs4U Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Care Services Officer in Romford
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at HealthJobs4U Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at HealthJobs4U Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to HealthJobs4U Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at HealthJobs4U Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at HealthJobs4U Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research HealthJobs4U Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
